Valentin Imperial Maya, Yucatan Peninsula

Valentin Imperial Riviera Maya

Hayes & Jarvis Rating

Average: 5 (1 vote)

TripAdvisor Review

14104 Reviews

Guide Price £1,649 per person

Based on 17 April 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Deluxe Junior Suite (2 adults sharing) including return private transfers.

Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Beachfront luxury, just for adults

Valentin Imperial Riviera Maya is nestled among the trees on the shoreline of Playa Del Secreto – a long stretch of beach on the clear, calm Yucatan Peninsula. Valantin Imperial offers a truly quiet getaway with only adult guests allowed. Tailor your holiday exactly as you wish by taking advantage of the varied selection of activities and facilities Valentin Imperial has to offer.

Enjoy a culinary adventure without leaving the Valentin Imperial Riviera Maya’s professional wine tasting sessions. Take in a dinner show at the Cirque du Soleil Theatre or learn to dance at a Latin dance class. If you simply want to relax, order room service and book a massage at the spa.

Located in the Playa Del Carmen municipality, Valentin Imperial is just a stone’s throw away form a wide range of amenities. From nature parks and underground rivers to theatres and nightclubs – day or night, you will never run out of things to do.

Hotel Features

Hotel Category

Deluxe

Recommended For

Adults Only

Location Type

Beach

General Information

Check-in Time:
15:00
Check-out Time:
12:00
540 rooms
Guests must be aged 18 years and above

Main Facilities

Fitness facilities
Free parking
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended

Board Basis Options

All Inclusive

General Information

Check-in Time:
15:00
Check-out Time:
12:00
540 rooms
Guests must be aged 18 years and above

Main Facilities

Fitness facilities
Free parking
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended

Board Basis Options

All Inclusive

Location Highlights

Valentin Imperial Riviera Maya

Beach
Approx. 30 minutes from Cancun International Airport
Ideally situated in-between the lively resorts of Cancun and Playa Del Carmen
Explore Cozumel, an island off the coast of Playa Del Carmen
Head to the areas of Tulum and Coba to explore ancient Mayan ruins

14104 Reviews

89% of travellers recommended this hotel

Traveller ratings

Excellent 10172
Very Good 2713
Average 778
Poor 252
Terrible 189

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

May 24, 2019

Our Mexican Home.

London, United Kingdom

We have recently returned from our third visit to The Valentin Imperial Maya and once again we have had a wonderful time. We found the Valentin by chance in 2017 and although we have never gone back to the same resort twice the staff, standards and value for money have now got us back for a third time and we plan to return next year for another two weeks. The Hotel itself is immaculate and well looked after. We have never once found a broken sun lounger, table or anything else. The room equipment is also excellent, there is no litter around the resort, the grounds are kept in excellent condition and are beautifully maintained with abundant wild life. Over the six weeks that we have spent there so far we have not yet found even one pool towel with a hole or tear. They are soft and gentle to use. A lot of pool and room towels that you are given at hotels have been laundered so much they are thin, stiff and harsh on the skin........Not at the Valentin. Our daughter is a wheelchair user and the Valantin is perfect for us. No steps or ramps and the hotel is built on a level site so even elderly people will have no problems at all pushing their family member around. The restaurants are all without exception excellent with a wide selection of freshly prepared food. Even special diets are catered for. There is the main restaurant that serves breakfast and lunch, and there is a smaller one on the beach. They both offer a wide variety of freshly cooked food. In the evenings there are seven a la carte restaurants to choose from and they are all excellent. The entertainment during the day around the poolside is very good At night the shows are professional and in English and of a very high standard. Magicians, Caberet, a Circus Show, a Fire show, Light Classical singers, Disco and so on.......All very good and entertaining. The resort is truly "All Inclusive" there are no extra charges for the mini bar in your room or for WiFi like there are at a lot of resorts. Finally the Staff.......They are excellent and really go out of their way to give good service........Everywhere you go they smile and greet you.....even the gardeners, and it does not seem false like the " Have a Good Day" that is now so common in the States and UK. We must now give special thanks to the following people who have over the last three years given us exceptional service. Jose Velazquez Vazquez. The Guest Services Manager.....So efficient and with an excellent ability to give that bit extra that makes all the difference. He is efficient, polite and anticipates all those small things that make a vacation so special. Noemi...A manager in the Hacienda.......She makes Breakfast and Lunch a pleasure and is always polite, smiling and ready to add that little extra, helping her are the waiters Nullely and Alfredo. At the pool the Cabana Staff Antonio and Francisco plus the waitress Yessina are always on hand to serve you. Miguel the Concierge in Block 3 was very helpful to us on numerous occasions even though we weren't in his block. Finally we left our daughter's tablet in the back of our seat on the outward flight. We had a lot of problems because we don't speak Spanish and didn't know where to start to get it back from Lost property at Cancun Airport. We spoke to Regina, a Concierge in the Main Foyer..........Her persistence, along with help from Gema and Yanuen got our daughter's tablet back for us. It was a long job for her but at no time did she seem to mind how much trouble it took her. We will be back again next year 2020 for another two weeks vacation.......We see no point in going elsewhere. This is truly a 5 Star Resort and we again give it a 5 Star review. If you want an excellent hotel, good value for money and a fantastic vacation wit top quality service come to the Valentin. Alan and Melanie.

May 24, 2019

Back Again to this fabulous resort!

Better late than never... traveled in April, 2019. Saddened with the departure of so many of the tenured staff due to Union issue. The hotel needs to bring those workers back! I am inclined to try new places now as a result. Those who visit will love the grounds...large as they might be... so much to do and so much to enjoy. Love Bldg 2. Shout out to staff for the STELLAR Service - Osmar (French), Elsi - one of the best servers for breakfast and lunch outside! Pool bar - Eduardo, Sonia. Martini Bar- Luis, Italian - Marco & Ernesto, Lobby - David, Diana and Martin. Cannot forget our Incredible Hibachi experience with Alberto and Arturo...what a great meal and experience. These two are top notch! Fernando, Rene & Julian...thanks for the great service too...AND cannot forget Angel -Restaurant Mgr...I can't say enough about his professionalism, hospitality and tremendous service we received. He made us feel like a King & Queen! All the staff is amazing...truly..wish management was more present and engaged. Unless you are going to spend a lot of time in your room or have stupid $ to spend, Bldg 2 is ideal... center of everything... close to restaurants and pool without a lot of noise. Swim out rooms ok, just not for us. Restaurants are great...service is getting there. Saw an improvement with timeliness with courses. We love French, Italian and of course Hibachi. We hear Mexican is wonderful too...we just never got to it. Visitors-- YES...tip the staff despite it being "all inclusive". They are busting their hump for you! Be kind and patient... they work hard and when there are lots of people it takes time. I truly would love to slug those that are mean... not right! Enjoy the shows...they are great..especially Mexican night...the food was spectacular. You can't please everyone and someone always has something to complain about. This place is great and why I have been there 8 times. The saving of the chairs seems to be an ongoing issue... we do get up early to hold our spots...the only time we leave them is to run to breakfast. People don't expect to see your chair if you save it and then disappear on an excursion... not the right thing to do. All I can say is be mindful and respectful when it comes to this. Eat and drink to your hearts content at this place. You will not be disappointed. The smoking martinis are amazing! Enjoy!

May 23, 2019

Disappointed

El Paso, Texas

I’m sorry for the long review, but before I write it, I have a disclaimer... It hurts me to give 3 stars (almost gave 2) because we love this resort so much and had such a wonderful time, but with the issues we had, I can't bring myself to give them the 5 I gave last year. I will begin with the hiccups, which there were a few and end it with the amazing time we had thanks to some wonderful people at the VIM. I believe the customer service that they thrive on has significantly changed for the worst - not with everyone, and I will mention all of those who made our stay unbelievable as well. My husband and I returned to Valentin for the second time in mid-May. Last year our week there was flawless and so amazing that we couldn't wait to go back. We purchased the privilege package both years as we love the perks, but mostly having our cabana reserved every day makes it all worth it. We arrived on Saturday night after a long delay and day of travel. We were exhausted as we had been up since 3 AM, so we had an early dinner and went to bed. Not long after we got into our room we realized it was unusually warm, but were so tired we didn't think much of it. That night we were HOT! Our AC was not working, so first thing in the morning I called down to let them know. They sent someone down within 30 minutes, he worked on it and told me it was fixed and it should start cooling down. We went down to the pool and spent all morning and afternoon there. When we came back up to relax and get ready for dinner, it was hotter than it was the night before, so we called down again and someone came up and told us that’s the way it was supposed to be and that there was no issue. TRUST ME – it was HOT! We walked down to the Privilege Lounge and I spoke to Katherine and she said she would send someone down and it would be fixed by the time we went back up. Immediately after dinner we went back up to the room to check and NOPE – not fixed. We then called back down to the Privilege Lounge and spoke to Katherine once again and she wanted to send someone up again. I told her absolutely not as they have already been here 3 times and clearly it’s not fixable and we were not about to spend another hot night in our room and I requested to move rooms. She said there were none available and they couldn’t move us until the next day because they didn’t have any clean rooms which was completely unacceptable. I asked to speak to higher management and that never happened. She then called back and said they could move me into a 1st floor room (we were in the 3rd floor) – I have a personal issue with ground floors. I told her I didn’t care if they moved me buildings, but we needed to move tonight – needless to say it didn’t happen. I asked when we’d move rooms the next day and she said she didn’t know when the people in that room would be checking out and I said I was not going to waste anymore of my vacation in a hot room waiting and I expected to be moved by 9 AM. The next morning two minutes before 9 AM the bell boy was at our door. I appreciate that the issue was fixed, but I spent a lot of money on this vacation to sleep in a hot room two nights in a row without even an “I’m sorry” from management. Katherine was very patient and tried to do all she could, but I know if I hadn’t been persistent – they would not have moved us. Katherine was very gracious and I know it’s not her fault and I appreciate all she did, but in situations like these, someone else needs to get involved. Any other hotel we would have been moved immediately. Our new room was 5 doors down and the AC was magnificent, so whomever told me that hot room was supposed to be like that, should not be dealing with customers. Another issue we ran into was the re-stocking of our refrigerator. We had to remind on a daily basis or I would have to call room service to bring me diet cokes and coffee because they were not refilled by time we came back up to the room. This pretty much happened throughout our stay. Last year we had the most amazing pool concierge who checked on us throughout the day, made all of our dinner reservations, always attentive and chatty and this year was completely different, so we, along with others were quite disappointed this year. He would wave and say good morning, but that’s about it. When we arrived I had asked if the cabana I requested was available as they had put us in a different one and he did move us because it was open so I did appreciate that gesture. Finally, what put me over the edge was on our last full day there. My friend and I went and had massages in the morning and as we were heading to the pool to have lunch and relax for the rest of the afternoon, I got a text from one of the couples we were with that my cabana and another of our friend’s cabanas were given away to other people. I purchased the privilege package for our entire stay so there had to be a mistake. I went to the privilege club as I was near it and spoke to the gentleman working there and he called down and said the issue would be fixed and we should meet Jared (the pool concierge) at his stand. 25 mintues later there was still no Jared. We stood there in the heat waiting for him, without a cabana, people were paging him and nothing. My friend finally went to her building concierge (which happened to be sweet Katherine) and she came down with us and he finally showed up. Apparently there was a mix up and they had us checking out that day – which I know was not his fault, but they wanted to dump us in a cabana in the back and just be ok with it. I know for a FACT that there were 3 cabanas in the front including mine that they gave away that were being used by repeat customers and not privilege package paying customers like we were, so I would think we would have first priority. Apparently not… By now, we had wasted an hour and nothing was resolved. I asked to speak to the customer service manager – Irving, who with all respect I will say, was probably the rudest person I dealt with the entire trip. He walked up, didn’t even say hello or I’m sorry – grabbed the list from Jared and looked at me and said we will find a cabana for you, but very condescending which literally just put me over the edge. By that point I was even more upset and his lack of customer service was unbelievable. It was close to 3 PM and I told him I would like to be reimbursed or have a credit for the Privilege Package for that day as our cabana is the main reason we get it and he said I don’t think we can do that and pretty much brushed me off. So, I asked to speak to David (the main boss of the property) who I hated to get involved but between the room situation and not having my cabana just put me over the edge. He came down and was gracious, understanding and apologetic. I explained the situation to him and he understood where I was coming from. He did offer us a credit or cash back for the PP of the day and I took the credit because I do want to come back and I did tell him that when I asked Irving, he wouldn’t even give it a second thought. I truly appreciated the fact that he took the time out of his day to come deal with our situation. I just wish it could have been handled by management beforehand so he didn’t have to get involved. I didn’t push on the AC issue at this time, but the fact that first they wouldn’t move us nor did they offer us a credit for spending two nights in a hot room just baffles me. For as much as we pay you would think they would at least extend the courtesy. We never even met our Building 6 concierge the entire time we were there and you would think that she would at least check on us to make sure everything was better with our room. Last year we met some AMAZING people at the cabanas next to us from Indiana, Minnesota and New Jersey and we were lucky to all be able to vacation at VIM at the same time this year once again. I also had a friend from El Paso, Texas that I went to high school with and recommended VIM to us there at the same time so it was great to see everyone. We had AMAZING dinners at French (2), Indonesian (2), Italian, Hibachi and Mar y Tierra. As I mentioned there were some outstanding staff members that really stood out. Yolanda was fabulous and always greeted us at all the restaurants – Laura from the Indonesian was spectacular, Katherine from the PC who I mentioned before and had to deal with all of my issues and she tried her best to calm me and work with me. Alejandra who arranged all of our packages was my sounding board the last night we were there as we visited in the privilege club with her during our checkout. Luis from the Italian restaurant – we miss him at mar y tierra but he’s awesome, Vero from the pool bar – we absolutely LOVE HER, all of the wait staff at the pool was amazing. I want to specifically thank David for coming down to meet with me at the pool after our cabana issue. I wish it hadn’t come to that but it was greatly appreciated on our end. Aside from our issues, we had an amazing time. Both my husband and I loved our time VIM with our amazing friends but were deeply saddened by the way our problems were handled.

View all

Valentin Imperial Riviera Maya

Facilities

Privilege Package

Upgrade your stay with the Valentin Privilege Package: Includes Private check-in and check-out at the Privilege Lounge, Pre-arrival concierge services at [email protected], Bottle of sparkling wine upon arrival, Fruit basket & petit fours, In room fresh flowers, Tailored bar (your selection of premium drinks from the Privilege menu), Reserved Bali beds under guest name at pool or beach area, Lobster included at all "a la carte" restaurants and Exclusive access to Privilege Lounge (7:00am - 11:00pm).

Evening Entertainment

Enjoy themed evenings with live mariachi bands, pool parties with extensive DJ sets, as well as lively beach side bars.

Fitness Centre

Maintain your workout routine on your holiday, using the wide range of equipment, including treadmills, exercise bikes and free weights.

Spa

Unwind with luxury spa treatments including couples’ massages and facials, as well as a sauna and steam rooms.

Three Swimming Pools

The Valentin Imperial Riviera Maya contains three swimming pools: a relaxing pool with a swim up bar, a large main pool and an activities pool.

Two Tennis Courts

Show off your skills or improve your game on the hotel’s courts, which are conveniently floodlit after dark.

Cirque Du Soliel

JOYA is an exclusive dinner show. Performed in an intimate theatre, JOYA is a showcase of Mexico's vibrant heritage.

Wine tasting

A professional sommelier will guide you through six varieties of grapes expertly paired with small plates for the ultimate culinary experience.

Sporting activities

Active guests can enjoy a plethora of sports, from water polo and aqua Zumba to snorkelling and kayaking.

Day excursions

Soak up some history with planned day trips to the Mayan ruins. The concierge can organise excursions and trips for you.

Privilege Club

Enjoy the personalised concierge service and other luxury perks such as private check ins and sparkling wine on arrival.

Valentin Imperial Riviera Maya

Room Types

More images

Deluxe Junior Suite

Enjoy beautiful garden views from your furnished balcony. Easily play music with a bluetooth speaker system and never run out of snacks with a minibar which is restocked daily. The bathroom features a hydro-massage bathtub.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Silver Junior Suite

These rooms are conveniently equidistant from both the swimming pools and restaurants, and less than five minutes from the beach. The luxury bathroom includes a Jacuzzi which is large enough for two.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Golden Junior Suite

These spacious suites are located on the second floor, providing sweeping views of the lagoon. The bathrooms feature two-person whirlpools and the option of full or partial privacy.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Golden Superior Junior Suite

Located on the third floor, expect awesome views of the meandering pool as well as the lagoon. These suites are open plan for a relaxed and spacious feel. All Golden Superior Junior Suites come with king size beds.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included

More images

Golden Swim-Up Junior Suite

These suites have an original touch of luxury with a furnished terrace only steps away from the Golden swimming pool, giving you the freedom to take a refreshing dip as soon as you wake up.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Emerald Junior Suite

Located on the beach side of the building, these suites offer a dazzling view of the ocean. Ground floor rooms provide hammocks and direct access to the beach.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Diamond Suite

The Diamond Suites are ideal for those who want an unforgettable personalised experience – the VIP Privilege Package comes included. Perfect for a romantic retreat, but with a terrace large enough to host a small party, the rooms vary but are all incredibly spacious and offer the best views the Valentin Imperial Riviera Maya has to offer.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Imperial Suite

These large suites are perfect for those travelling in small groups who want exceptional service and all the perks. The Imperial Suites are dotted around the resort and all include the VIP Privilege Package, as well as two bathrooms and both indoor and outdoor Jacuzzis.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Valentin Imperial Riviera Maya

Food & Drink

Mar y Tierra

Breakfast buffet by day, seafood restaurant by night, Mar Y Tierra’s menu features exciting Mexican and Caribbean delights made to order.

Le Marche

Provides an excellent breakfast and lunch buffet, with eggs made to order, delicious fresh juices and salads.

L'Olivo

A Mediterranean restaurant with an emphasis on Italian dishes. Fresh, high quality ingredients make for simple, elegant dishes.

L'Alsace

Enjoy a healthy take on fine French dining, as well as an impressive selection of wines and expert staff who will help you pair your meal to a glass or bottle.

Ginger

Ginger serves delightful traditional Japanese cuisine and features Teppanyaki shows, as well as a sushi bar and à la carte dishes.

Taman Sari

This authentic Pan-Asian restaurant has an elegant bar serving seasonal exotic drinks of their own creation.

La Hacienda

For an exciting modern take on traditional Mexican fare head to La Hacienda. The chefs focus on dishes from the states of Veracruz, Puebla and Yucatan.

The Corner

The Corner offers a unique dining experience with a vibrant menu of seasonal dishes made up of fresh ingredients.

Board Basis Options

All Inclusive

FOOD: Breakfast, lunch, dinner and snacks daily as well as 24 hour room service. Breakfast and lunchare served buffet style with a variety of international options. Dinner is à la carte,including Italian-American, French, Japanese and Mexican cuisine.

DRINK: Unlimited local and select premium brand alcoholic and soft drinks including cocktails and house wine by the glass. The sports bar stays open until 02:00am.

ACTIVITIES: Non motorised watersports include windsurfing, sailing, kayakingand snorkelling. Evening entertainment consists ofprofessional shows and live bands.

Valentin Imperial Riviera Maya

Special Offers

TripAdvisor Reviews

14104 Reviews

89% of travellers recommended this hotel

Traveller ratings

Excellent 10172
Very Good 2713
Average 778
Poor 252
Terrible 189

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

May 24, 2019

Our Mexican Home.

London, United Kingdom

May 24, 2019

Back Again to this fabulous resort!

May 23, 2019

Disappointed

El Paso, Texas

View all

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Hotel

Valentin Imperial Riviera Maya

Valentin Imperial Riviera Maya

Hayes & Jarvis Rating

TripAdvisor Review

Beachfront luxury, just for adults

Golden swimming pool

Hotel grounds

Main pool

Beach walkway

Mexican carts

La Plaza

Ginger Japanese Restaurant

Beach

Beach massage

Evening entertainment

Romantic dinner on the beach

Hotel Features

Hotel Category

Recommended For

Location Type

General Information

Main Facilities

Accommodation Type

Board Basis Options

General Information

Main Facilities

Main Facilities

Accommodation Type

Accommodation Type

Board Basis Options

Board Basis Options

Location Highlights

Valentin Imperial Riviera Maya

Traveller ratings

What to Expect

Reviews

Our Mexican Home.

Back Again to this fabulous resort!

Disappointed

Valentin Imperial Riviera Maya - Live Your Best Life here !

Perfect Place to Stay

Valentin Imperial Riviera Maya

Facilities

Privilege Package

Evening Entertainment

Fitness Centre

Spa

Three Swimming Pools

Two Tennis Courts

Cirque Du Soliel

Wine tasting

Sporting activities

Day excursions

Privilege Club

Valentin Imperial Riviera Maya

Room Types

Deluxe Junior Suite

Silver Junior Suite

Golden Junior Suite

Golden Superior Junior Suite

Golden Swim-Up Junior Suite

Emerald Junior Suite

Diamond Suite

Imperial Suite

Valentin Imperial Riviera Maya

Food & Drink

Mar y Tierra

Le Marche

L'Olivo

L'Alsace

Ginger

Taman Sari

La Hacienda

The Corner

Board Basis Options

Valentin Imperial Riviera Maya

Special Offers

TripAdvisor Reviews

Traveller ratings