Valentin Imperial Maya, Yucatan Peninsula

Valentin Imperial Riviera Maya

Hayes & Jarvis Rating

Average: 5 (1 vote)

TripAdvisor Review

13339 Reviews

Guide Price £1,649 per person

Based on 17 April 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Deluxe Junior Suite (2 adults sharing) including return private transfers.

Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Beachfront luxury, just for adults

Leave your cares at home and let the Valentin Imperial Maya Resort take care of your every need. Set on a gorgeous wide beach, this all inclusive adults-only resort is made up entirely of spacious suites and features three swimming pools placed conveniently throughout. Enjoy gourmet dining in one of the à la carte restaurants, with cuisine from around the world including Japanese epiphany tables, or head to the buffet and choose from a rich selection of delicious foods. There is a great spa, offering treatments and beauty services to get you ready for relaxing on the beach, and daily activities including tennis and water sports will get you actively enjoying the Mexican sunshine. In the evening there are live shows and music, plus a range of bars serving glamorous cocktails and premium drinks, and if you choose a suite with a Jacuzzi®, then just relax there and order room service from the 24-hour menu.

Hotel Features

Hotel Category

Deluxe

Recommended For

Adults Only

Location Type

Beach

General Information

Check-in Time:
15:00
Check-out Time:
12:00
540 rooms
Guests must be aged 18 years and above

Main Facilities

Fitness facilities
Free parking
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended

Board Basis Options

All Inclusive

General Information

Check-in Time:
15:00
Check-out Time:
12:00
540 rooms
Guests must be aged 18 years and above

Main Facilities

Fitness facilities
Free parking
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended

Board Basis Options

All Inclusive

Location Highlights

Valentin Imperial Riviera Maya

Beach
Approx. 30 minutes from Cancun International Airport
Ideally situated in-between the lively resorts of Cancun and Playa Del Carmen
Explore Cozumel, an island off the coast of Playa Del Carmen
Head to the areas of Tulum and Coba to explore ancient Mayan ruins

13339 Reviews

89% of travellers recommended this hotel

Traveller ratings

Excellent 9549
Very Good 2624
Average 750
Poor 242
Terrible 174

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

Oct 15, 2018

Valentin vacation

Each of the four times I been to Valentin it was a great exprirence. Great staff and great food and drinks. Also entertainment was good. Pool nice and clean. And able to get a ride any time of day and night.

Oct 15, 2018

Nothing short of amazing!!

This resort was by far the nicest and best place to stay. The staff was beyond amazing and the food was great. Sairy, Juicy Julian, Dora, Enrique and Aaron were absolutely amazing and so welcoming. They made our trip ten times better and we can’t wait to go back and see them again.

Oct 14, 2018

Second visit, this review without the rose colored glasses

Sacramento, California

We returned one year after the first visit, this time for a 10 night stay. We had gotten a ridiculously low rate on a swimup, so I was prepared to do battle if there was a "problem" with our reservation. No issues at all. As our flight was super early, we arrived at the resort appx 8:30 am and did the preliminary check-in. First timers with us upgrades to a swimup as well at check in. I had a specific room in mind, and while it would be available that day, it was still occupied, so we would have to wait. Our friends didn't care which room they got and were told to go have breakfast then to check back at the front desk. Mar and Tierra is always my go to for our first meal as it's open to the ocean breezes and you can hear the surf. When we went back up front around 10am, their room was ready so we had all our bags taken to that room as it was in the same building, while we waited for ours to be ready. We changed and began to enjoy the resort. Lounging under a palapa, enjoying a few drinks, and taking a short nap (redeye flight :) ) Checked with the bldg concierge around 1pm, our room was ready!! She told me to wait right there and they would bring the key to me. Within 5 mins, one of the wonderful bellman drove up with it! Thank you Regina! Two offsite adventures, trip to Xel ha, taxi arranged by bellman. And PDC, used the hotel shuttle. When the transportation is arranged this way, there are no "secret" fees added that you might get trying hitch a ride back on your own. Tip, cash only for the shuttle and taxis, you pay the driver, not the resort. Departure day we had a late flight but check out is at 11:00. We had them pick up and hold our baggage, we checked out then continued to use the resort until it was almost time to be picked up. (lunch/pool/drinks)Stayed at the silver pool for the last afternoon. Hospitality rooms (4) are available for you to shower and change, nice touch. So, second time around. Staff-everyone was courteous and friendly. Employees seem to enjoy working there and makes the world of difference in the atmosphere. So many, I'm horrible at names, but those that I do remember was our concierge Regina, Omar a server (take him with a grain of salt), Dora who tried, and failed, to get us out of our lounge chairs and Maria, our favorite at the golden pool. There are more and I wish I remembered their names. So many that provided spectacular service and whose courteous demeanor made the visit so enjoyable. Grounds-impeccable as before. With the sheer amount of foliage, the fact that it remains so clean is amazing. Dropped leaves were picked up from our "yard" every morning. We had two heavy storms during the stay (nighttime) and any havoc was picked up immediately. Take the time to just walk around and read the signs explaining the different plants and animals. Room- swim-up, room 7108. safe/iron/ironing board/umbrella/scale/minifridge/king bed/two tvs/ toiletries but no conditoner/nespresso machine. Love the open layout, seems roomier than the one with the screen separation between the living and sleeping area, even though they are the same sq footage. minibar kept stocked with our requests. We brought our Roku and husband hooked it into the bedroom tv (there are two in the room), so he could watch sports on one and I could watch Netflix on the other in our down time. Bed and pillows were super comfy. Asked for and received an extra blanket, AC worked like a charm. Turndown service brought ice each night which was a nice touch. Chairs on the patio also have a latch on the side so you can lean back a bit if you don't want to sit out on your lounge chairs. Roomy two person jetted tub, large walk in shower, toilet, bidet, and double vanities in the bathroom. Plenty of closet space, but not much drawer space in the goldens. Ask for extra hangers if needed, they brought them immediately. We did bring a damp rid and hung it in the closet. It helps the musty smell not seep into the clothing. There was no smell in the room, but I've been in humid climates enough to be prepared. Sheets changed upon request and towels not replaced if you hang them, just an FYI. Food- very good, just as before. We tried all the ala cartes this time, some more than once. Food tastes are subjective so I'll just say it was all prepared well. Just don't expect it to be prepared like you are used to in your hometown restaurants. Flank steak at the Hacienda was fantastic. Drinks- I enjoyed everything I tried. Some have complained about the artificial sweetener taste, but I didn't notice anything. As I use Splenda anyway, this might be why it didn't bother me in the drinks. Don Miguels, try the Shakero (creamy coffee type martini), yum! Service-drink service was great, most of our time was at the golden pool. Yay Maria! drinks are not always called the same thing there as what you usually call them. I showed them pictures and told them what was in them for special requests and they were able to make them for me. Restaurant service...slow, but good. While you can order more than one appetizer, they bring them one at a time so it holds up the meal. Ask for them both to come out at the same time if you are doing this. I know the meal is supposed to be a relaxing experience, but when I'm pooped out at the end of the day, sometimes it's hard to keep your eyes open all the way through dinner. Evenings-sports bar, didn't go in. Don Miguels-shut the place down a few times. Cigar bar-boys used it once, it is not "included", premium cognac/brandys available at an extra cost. Shows-nightly entertainment. Also, music in the plaza. Vendors set up a few times a week. Pools- main pool huge and clean, daytime activies occurring here. Exercise and fun things. Golden pool- available to all guests as well. We spent most of our time here hanging out in front of our room. Husband across the pool under a palapa. Transat/silver pool, small pool near the main pool, always has seating available. Beach-turtle season so closed at night. Seaweed was heavy in the area, but the resort employees busted butt to keep it cleaned up. Tractor ran each morning to pick up what had washed ashore. On the days the tractor wasn't working, the workers dug trenches and buried it. Amazing. Plenty of seating with palapas available in three areas. Large area at he north end by the swimming area, and two smaller areas in front of the emerald buildings. Bali beds available for rent. We got incredibly lucky to see baby turtles on the last day. Previous years I checked the "hatchery" every day and saw nothing. This time I didn't bother until the last day, and surprise....babies! They released them that evening. We didn't use the spa or gym, but they have both. Will we return? Most definitely. Things we would like to see that they don't have, while not deal breakers they'd be nice- alacarte restaurant for breakfast or lunch, it's buffet only now. And a buffet style dinner instead of all alacarte. Again, sometimes a quick meal would be nice at night instead of the drawn out affair at the alacartes. Coffee shop barista style. My thought is to get rid of the cigar bar, replace it with a dual purpose morning barista/evening pizza place :)

Oct 14, 2018

Superb 2nd Trip Here!

This was our 2nd trip to VIM, in Oct 2018 (1st, July 2016). We noticed quite a few improvements to the impeccable service and food at this resort. We were traveling in a group of 13. Upon arrival, we sat in the lobby as a group enjoyed sandwiches, beverages and treats such as small sandwiches and dessert bites. All but 2 of us were able to get early check-ins, amazing since we arrived @11: 30 AM. Buffets were good, lots of options, lunch seemed improved with many seafood grillables to order such as shrimp, scallops, fish etc. Gelato is also added to the buffets and was really good. We did not get into the Habachi, you must meet with concierge which is shared with usually 2 buildings. French and Ginger Restaurants did not disappoint. The employees are very dedicated here and we tipped generously in room, at meals and bars. Spent approx $175 in US $ tips for 7 days. Also the GO! the entertainment team is fabulous and have added more options for exercise classes such as beach yoga, a 5K (Wed), Water Yoga, TRX classes, cooking classes, water bikes, bike tour etc. GO! Shoutout Sexy Sairy (like Fairy but with an S) and Dora (glad to see she is still here) were fun and fabulous to chat with and kept us laughing and enjoying things we might not have tried at home. We watched a few of the shows and the group favorite was the dancing night. We were here in the off season and did not have an issue with getting 13 people at dinner but often had to split into 2 tables. There is likely no chance we will try anywhere else,service, the bars, food, and GO! team are the best we've seen in our global travels. My only complaint was that the AC went off when not in room and can be a little stuffy trying to catch up at night. Ceiling fans a big plus! Top shelf liquor, including US domestic beers like Bud Light and Coors Light. Bourbons and high-end rum/vodkas.

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Valentin Imperial Riviera Maya

Facilities

Evening Entertainment

When the sun goes down, the resort comes alive with professional shows and live bands.

Fitness Centre

There's no reason why you can't fit in a workout on holiday, so head to the fully-equipped fitness centre and you'll find cardio machines, weights, and fitness classes.

Spa

The spa serves to unwind you and get you into a relaxing frame of mind with a range of treatments including massages, facials, beauty treatments, and more. You may also want to get your hair done in the salon or get ready for the beach by choosing something from the waxing menu.

Activities Programme

The Valentin Journal is available daily, featuring news from the resort and all daily activities.

Three Swimming Pools

Of the three swimming pools in the resort, there is the large main pool, plus a meandering swim-up pool, and an activities pool.

Two Tennis Courts

Practice your game and enjoy some friendly competition on one of the two floodlit tennis courts.

Valentin Imperial Riviera Maya

Room Types

More images

Deluxe Junior Suite

These suites are complemented by a balcony or terrace with lovely garden views, and the choice of king-sized bed or two doubles inside. There is a hydro massage bathtub in the bathroom, and a small seating area to relax in.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Silver Junior Suite

These romantic suites are located close to the main lobby and feature a king-size bed, plus aJacuzzi® for two which separates the bathroom from the bedroom. They are a good choice if you want to be within close walking distance of the main pool and restaurants.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Golden Junior Suite

Located on the second floor of buildings six, seven and eight and commanding views of the pool and lagoon from your balcony, these larger suites come with a Jacuzzi® for two, and two satellite televisions. Suites either come with one king-size bed or two double beds. With a division between the living room with sofa and the bedroom these suites offer additional privacy.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Golden Superior Junior Suite

Located on the third floor of buildings six, seven and eight - these stunning and spacious suites include all the same amenities of the Golden Junior Suite including a whirlpool, flatscreen TV and mini bar. These superior suites come with a king-size bed and overlook the meandering golden swimming pool and the natural lagoon and mangroves.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included

More images

Golden Swim-Up Junior Suite

Situated on the ground floor with a fully furnished terrace with two lounge chairs only a few steps from the Golden pool, wake up every morning and relax in the pool before or after breakfast. The suites come with a king size bed and a whirlpool bath.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Emerald Junior Suite

Perfect for a romantic getaway and spacious in size, these suites have terraces located in front of the beach with unspoilt sea views. Inside is a Jacuzzi® for two, king-size bed and access to the hotel's concierge service.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

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Diamond Suite

Perfect for guests looking for comfort, spaciousness, a luxury and romantic retreat and personalised service. The bedroom boasts a king-size bed leading into a separate living area with best views in the resort. The Diamond Suite also comes with the Privilege VIP Package which includes a host of additional beneifts including; private check in and check out, welcome bottle of sparkling wine, exclusive access to the Privilege Lounge, a beach bag, early check in and late check out (subject to availability) and VIP area access at the pool and beach.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

More images

Imperial Suite

These suites are large and perfect for a small group of friends looking for a holiday with lots of luxury inclusions and personalised service. Located throughout the resort commanding great views, they come with two bathrooms, an indoor Jacuzzi® and a spa Jacuzzi® on the outdoor terrace, a king-size bed and a separate living room. The Imperial Suite also comes with the Privilege VIP Package which includes a host of additional beneifts including; private check in and check out, welcome bottle of sparkling wine, exclusive access to the Privilege Lounge, a beach bag, early check in and late check out (subject to availability) and VIP area access at the pool and beach.

Show room facilities

Air Conditioning
Balcony or Terrace
Flatscreen TV
Fridge
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Valentin Imperial Riviera Maya

Food & Drink

Mar y Tierra

The Mar y Tierra serves a delicious buffet style breakfast, for lunch a variety of show-cooking stations along with fresh salads and cheeses and for dinner the restaurant transforms into two different experiences. Mar & Lobster Pot specialising in seafood with Cajun and Caribbean influences and Tierra, an outdoor grill restaurant with top American and Argentine specialties. Breakfast: 07:30 - 10:30 Lunch: 11:00 - 16:30 Dinner: 18:00 - 22:30

Le Marche

Enjoy a wide range of hot and cold specialties with this extensive buffet breakfast and lunch restaurant. Breakfast: 07:00 - 10:30 Lunch: 12:00 - 18:00

L'Olivo

Boasting the great tastes of Italy fused with American influences and the freshest ingredients - a dinner at L'Olivo will be remembered.

L'Alsace

You will feel like you are dining in the French capital with exquisite French cuisine and a great collection of wines.

Ginger

Traditional Japanese cuisine with a modern touch serving a la carte dishes and tables for Teppanyaki (reservations required) and a sushi bar.

Taman Sari

Enjoy cuisine and flavours from across Asia with influences from Thailand, Vietnam, China and Indonesia.

La Hacienda

When in Mexico you can't not try the delicious flavours from this passionate country. Cuisines from the regions of Veracruz, Puebla and the Yucatan and the spice levels to suit all palates.

The Corner

A culinary experience which blends unique ingredients and exceptional service to make an unforgettable dining experience. Additional charges apply for dishes.

Board Basis Options

All Inclusive

FOOD: Breakfast, lunch, dinner and snacks daily as well as 24 hour room service. Breakfast and lunchare served buffet style with a variety of international options. Dinner is à la carte,including Italian-American, French, Japanese and Mexican cuisine.

DRINK: Unlimited local and select premium brand alcoholic and soft drinks including cocktails and house wine by the glass. The sports bar stays open until 02:00am.

ACTIVITIES: Non motorised watersports include windsurfing, sailing, kayakingand snorkelling. Evening entertainment consists ofprofessional shows and live bands.

TripAdvisor Reviews

13339 Reviews

89% of travellers recommended this hotel

Traveller ratings

Excellent 9549
Very Good 2624
Average 750
Poor 242
Terrible 174

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

Oct 15, 2018

Valentin vacation

Oct 15, 2018

Nothing short of amazing!!

Oct 14, 2018

Second visit, this review without the rose colored glasses

Sacramento, California

Oct 14, 2018

Superb 2nd Trip Here!

View all

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Hotel

Valentin Imperial Riviera Maya

Valentin Imperial Riviera Maya

Hayes & Jarvis Rating

TripAdvisor Review

Beachfront luxury, just for adults

Golden swimming pool

Hotel grounds

Main pool

Beach walkway

Mexican carts

La Plaza

Ginger Japanese Restaurant

Beach

Beach massage

Evening entertainment

Romantic dinner on the beach

Hotel Features

Hotel Category

Recommended For

Location Type

General Information

Main Facilities

Accommodation Type

Board Basis Options

General Information

Main Facilities

Main Facilities

Accommodation Type

Accommodation Type

Board Basis Options

Board Basis Options

Location Highlights

Valentin Imperial Riviera Maya

Traveller ratings

What to Expect

Reviews

Valentin vacation

Nothing short of amazing!!

Second visit, this review without the rose colored glasses

Superb 2nd Trip Here!

Still Awesome

Valentin Imperial Riviera Maya

Facilities

Evening Entertainment

Fitness Centre

Spa

Activities Programme

Three Swimming Pools

Two Tennis Courts

Valentin Imperial Riviera Maya

Room Types

Deluxe Junior Suite

Silver Junior Suite

Golden Junior Suite

Golden Superior Junior Suite

Golden Swim-Up Junior Suite

Emerald Junior Suite

Diamond Suite

Imperial Suite

Valentin Imperial Riviera Maya

Food & Drink

Mar y Tierra

Le Marche

L'Olivo

L'Alsace

Ginger

Taman Sari

La Hacienda

The Corner

Board Basis Options

TripAdvisor Reviews

Traveller ratings

What to Expect

Reviews

Valentin vacation

Nothing short of amazing!!

Second visit, this review without the rose colored glasses

Superb 2nd Trip Here!

Still Awesome