Hotel

Secrets Silversands Riviera Cancun

Secrets Silversands Riviera Cancun

Hayes & Jarvis Rating
TripAdvisor Review
12654 Reviews
Guide Price £1,759 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Tropical View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Lively, modern, chic

Secrets Silversands Riviera Cancun is made up of outstanding suites – including a Cabana Honeymoon Suite situated right over the pool – and offers an adults-only holiday. There’s a beach and pool with waiter service included in your Unlimited-Luxury® package, and eight restaurants including seven à la carte choices. Private dining is available in the Wine Cellar and seven bars and lounges serve premium drinks all holiday long. Recharge your batteries in the spa or get in the water and snorkel in the world second largest barrier reef. 

  • Over the Pool Cabana Honeymoon Suites
  • Sleek and chic designed for young souls
  • Wine cellar dining available
  • Adults only all inclusive

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • 441 rooms
  • Transfer duration: Approx. 25 minutes from airport

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Secrets Silversands Riviera Cancun

  • Beach
  • Approx. 25 minutes from airport
12654 Reviews 89% of travellers recommended this hotel

Traveller ratings

  • Excellent 8876
  • Very Good 2638
  • Average 761
  • Poor 240
  • Terrible 139

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jan 19, 2019

Really nice Resort

My wife and I really enjoyed our stay at Silversands. We have been to Secrets Maroma and we liked Silversands better. The food was ok but we don't go to Mexico for the food. The entertainment staff was great and our room was clean and plenty of space. We will definitely go back if we get the chance. I will point out we did the Preferred Club, it isn't worth the extra money.
Jan 19, 2019

The Entertainment staff made this trip for us.

We stayed at the resort between 27.12.18 and 12.01.19. We were initially supposed to have a room overlooking a pool but were actually near to a row of noisy and ugly air conditioning condensers so we paid a further $1,200 (about £1,000) for an ocean view room. The rooms are large with a queen size bed, sofa, bathroom with spa bath, shower, basins & toilet, together with a balcony. The food was wonderful at all the restaurants apart from the Mexican one, the experience there was spoilt by the overbearing manager who at every chance interrupted our meal to try to force us to buy overpriced bottles of Tequila. The best evening food choices were Italian, French, Japanese & Mediterranean. The breakfast choices were extensive, an amazing array of different foods with our waiter 'Miguel' a joy. There were 3 outdoor and one indoor bar, all the bar staff and their daily cocktail specials were exceptional, shout out to Philippe, Mercedes and Daniel who couldn't do enough for us. Now to the best bit... if we weren't out for the day to the many sightseeing or fishing trip opportunities, we spent time relaxing and taking up the many entertainment options organised by the entertainment staff. We have to mention 'Angel', who was an absolute diamond, he was always making us laugh, smile and encouraging us to join in with the various activities, he really is an asset to the team & we miss his happy fun filled ways enormously. 'Alex' was also great, his knowledge of the Mayan history was so interesting & he was so patient with all our questions. It would be an injustice not to mention the rest of the team who all played a part in our daily enjoyment. So a big thank you to Angel, Alex, Charlie, Jennifer, Elide, Dylan & Marrianna, with huge apologies to anyone we have forgotten, we miss you all & thank you. One thing I must mention, beware of things being added to your bill that you didn't have or authorise. We were charged $520 on checkout for a new years eve 'experience' which consisted of a meal that I couldn't eat as I am vegetarian (The hotel was advised of this, but there was no alternative for me, I was given a bowl of clear broth with vegetables and CHICKEN in it - not impressed) A table next to a large speaker with a partial view of a show that was really not worth watching, so we couldn't speak to each other, and they insisted that we had also had a bottle of vintage champagne, which neither of us had either ordered or consumed (we don't drink the stuff). On explaining this we were told that as a good will gesture they were prepared to reduce this bill by 35%... Now, remember what I have explained above.... we were then told that if we didn't pay it, the police would be called. Not fancying a spell in a Mexican cell, and the fact that I was in tears by this point, we paid a bill we didn't incur and checked out! Just beware that if you sign a 'ticket', things can be added to it afterwards... ! ie: a bottle of vintage champagne and a $520 price tag !
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