Secrets Silversands Riviera Cancun

Lively, modern, chic

Secrets Silversands Riviera Cancun is made up of outstanding suites – including a Cabana Honeymoon Suite situated right over the pool – and offers an adults-only holiday. There’s a beach and pool with waiter service included in your Unlimited-Luxury® package, and eight restaurants including seven à la carte choices. Private dining is available in the Wine Cellar and seven bars and lounges serve premium drinks all holiday long. Recharge your batteries in the spa or get in the water and snorkel in the world second largest barrier reef. 

Hayes & Jarvis Rating
Hotel Category
Deluxe
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 13204 Reviews
a large body of water surrounded by trees with Ik Kil in the background

Hotel highlights

  • Over the Pool Cabana Honeymoon Suites
  • Sleek and chic designed for young souls
  • Wine cellar dining available
  • Adults only all inclusive

Hotel Features

General Information

  • 441 rooms
  • Transfer duration: Approx. 25 minutes from airport

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive

Hotel Location

Location Highlights

Secrets Silversands Riviera Cancun

  • Beach
  • Approx. 25 minutes from airport
13204 Reviews 89% of travellers recommended this hotel

Traveller ratings

  • Excellent 9168
  • Very Good 2787
  • Average 819
  • Poor 262
  • Terrible 168

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Apr 01, 2020

The best secrets resorts

Fort Lauderdale, Florida

We visited secrets Silversand for my birthday. We are UVC members so beckford we even arrived in Mexico, we received a call from our assigned rep Pepe. He was professional, friendly, caring and knowledgeable. Pepe took care of all out needs before we even got there. Each day there's a new theme and shows to attend and games at the pool to enjoy during the day. In regard to food, there were many options to choose from; meat lover, seafood, or vegetarian. The property is well kept all around. The room was gorgeous and clean. The room was also decorated for my birthday, as well o was greeted with a bottle of champagne and cake. Overall, I have a wonderful time at the resort and enjoyed the people that were there. Again Pepe we thank you for making our trip smooth and relaxing. THE ONLY ISSUE I HAVE IS WITH UVC. After purchasing out membership, we received a free week either 7 nights to selected resorts or nights vice versa. First off, our membership is for 5 years (trial pk) . I called to book the free week and I was told the time has EXPIRED that I was given/ allowed to use the free week by 2019. Ok, we went ahead and got "supervisors approval " to book which we did for March 2020. Fast forward to Marchi called as CORONA VIRUS is spreading all over and I change the reservation as I am a Jamaican and knew from family and the news that most likely the county will be on shut down. I was told we cannot cancel or rebook as the time was EXPIRED to use the free week. Mind you, we still have the membership for few more years hmm. So, out menon hold to speak with a "SUPERVISOR " again and now they DEMANDED that we choose a date now to reschedule and it had to be with the same brand resort. I felt pressured, well bbn I was pressured to selecte a date. Even thou during the summertime I rather to go to a family resort instead of an ALL ADULT. March was for my fiance' birthday. We ended up selecting July as we already had plans for July but not for breathless Adult only resorts. So now we don't know what will happen with this Corona virus and from what we were told " WE CANNOT CHANGE THE RESERVATION. These people do not seem to give one bit about their clients. And we were thinking about upgrad6to the 15 or 30 years plan hut with this kind of treatment. As of today we cannot leave the US AND WE CANNOT ENTER MEXICO etc. UVC can be great but needs better customer service.
Feb 25, 2020

Trip Cancelled with 8 days notice - hotel closed for+6 months

London, United Kingdom

11 day vacation booked at Silversands . Problems at Silversands, BUT As a member of UVC we had 6 working days to rebook or change our vacation. UVC service centre and support was appalling. UVC have taken membership money and deliver NO value. DO NOT SIGN UP,
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