Hotel

Secrets Silversands Riviera Cancun

Secrets Silversands Riviera Cancun

Hayes & Jarvis Rating
TripAdvisor Review
13183 Reviews

Lively, modern, chic

Secrets Silversands Riviera Cancun is made up of outstanding suites – including a Cabana Honeymoon Suite situated right over the pool – and offers an adults-only holiday. There’s a beach and pool with waiter service included in your Unlimited-Luxury® package, and eight restaurants including seven à la carte choices. Private dining is available in the Wine Cellar and seven bars and lounges serve premium drinks all holiday long. Recharge your batteries in the spa or get in the water and snorkel in the world second largest barrier reef. 

  • Over the Pool Cabana Honeymoon Suites
  • Sleek and chic designed for young souls
  • Wine cellar dining available
  • Adults only all inclusive

Hotel Features

Hotel Category

Deluxe

Location Type

Beach
  • 441 rooms
  • Transfer duration: Approx. 25 minutes from airport

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Secrets Silversands Riviera Cancun

  • Beach
  • Approx. 25 minutes from airport
13183 Reviews 89% of travellers recommended this hotel

Traveller ratings

  • Excellent 9158
  • Very Good 2782
  • Average 818
  • Poor 262
  • Terrible 163

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jun 09, 2019

Last minute trip

Fort Worth, Texas

We booked a last minute cheap Caribbean DOF and got SS. We were hoping for Akumal or Maroma but made the best of it. The service and food were excellent. The grounds were well maintained. The room we were in needed major updating. We had some rusty chrome in our shower and bathroom but as I said it was last minute and made the best of it. We have been to several other secrets and we knew going into it that it was an older property and that we may be placed here. We also visited the spa and our package included a romantic dinner on the beach and two 80min massages on the beach. There was some miscommunication when we arrived for our massages but it was great. The romantic beach dinner was awesome. A kitty kept coming up to our area and we fed it. Everyone probably does so we did too. We will most likely not return to this property but it served its purpose and we had great weather!
Jun 09, 2019

Silversands 11 TH visit

Belcamp

This was our 11th visit since 2015. In brief, people there are great. Food was wonderful, room was beautiful. Cannot say enough about Jerica, the preferred club manager. She went out of her way to make sure we along with our guests were happy. In fact, she was on her vacation while we were there and she took time away from her well earned time off to make sure we were attended to. Where has anyone gone that this has happened? Unfortunateluck, it appears that Silversands is the midst of some sort of management struggle between old and new ownership as well as AM resorts. This is terrible as the staff is basically laid off at this point and those who booked there are being sent elsewhere. This is a huge black eye for AM resorts in my opinion and shows how little they care for their employees, extended employees and clients. In addition, we are hearing that their are upper management employees that are hindering the ability of mid management to be relocated due to their petty differences. Again, AM needs to step up and recognize valued employees and get them back in the game. My best to all those at Silversands that made our many stays special: Jerica, preferred club manager, Miguel, Mar, Jeniffer and Jessica at breakfast, Louis at lunch in Oceana/Seaside. Juan (number Juan)Amanda/Karen/Philippe/Monica for their outstanding pool service, Gustavo, pool concierge for his hard work daily and getting sleeves to protect my sunburned arms. Alex as well for his assistance. Juan Jose and Roberto at Bordeaux, Sergio at Portofino. Mercedes and Daniel for evening bar service. Meredith for her late night coffee at CoCo Cafe. Juan Valdez for room service. All of these people and more deserve better than they are getting right now from upper management and ownership.
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