Sandos Caracol Eco Resort

Sandos Caracol Eco Resort

Hayes & Jarvis Rating
TripAdvisor Review
13306 Reviews

Get back to nature with eco-fun in the sun

Facing a fine stretch of white sandy beach on the exclusive Riviera Maya, the Sandos Caracol Eco-Resort is a popular village style resort situated in a luxurious residential complex containing an 18 -ole golf course. The resorts lies in the exotic Mayan jungle surrounded by natural sinkholes “Cenotes”, Mangroves and lagoons. Perfect for a fun holiday with a fantastic spa and lots of activities including the brand new Aqua Park, you can discover an archaeological site, learn in the observatory, enjoy Temazcal, admire the Attic of the Orchid, and explore the bicycle track and the trails. The resort offers a special section for families, an adult only section and the luxurious new Royal Elite section which also sleeps families. 

  • Water park with 29 fun slides and water games for adults and children
  • Activities including cenote swim, eco-tour, nature trails and Mayan ceremonies
  • Cenotes, wildlife and unspoiled jungle to explore
  • Clubs for babies, kids and teens
  • Select Club Adults-Only section perfect for couples

Hotel Features

Hotel Category


Location Type

  • 956 rooms
  • Transfer duration: Approx. 40 minutes from Cancun Airport
  • Floors have lift access: Yes

Main Facilities

  • Diving
  • Fitness facilities
  • Free parking
  • Golf
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Accommodation Type

  • Eco-friendly
  • H&J Recommended

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Entertainment
  • Family Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club
Location Highlights

Sandos Caracol Eco Resort

  • Beach
  • Approx. 40 minutes from Cancun Airport
13306 Reviews 80% of travellers recommended this hotel

Traveller ratings

  • Excellent 6213
  • Very Good 4381
  • Average 1543
  • Poor 656
  • Terrible 514

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jan 22, 2018

Not for kids

Calgary, Canada

We were there over Christmas and New Year and yes, for the amount of $$ spent, it was very disappointing. -Check in, took forever. -Smokers are every where despite smoking areas available. I was shocked to see people smoking in the covered mostly kids games room where many kids gather to play ping pong and foosball. Obviously the staff need to be trained to handle all the ignorant smokers, it was like going back 20 years where people smoke freely. There are lots of kids in this resort. -Very much kids UNFRIENDLY!! Why? Most lunch time buffets, french fries offering would sit empty for greater than 30-45 minutes, as would be the pasta offerings. Many places on the resort are 'Adults only', really didnt realize so many people dislike children in this world!! -Buffet offering- one of the worse ever visited. There was a 'seafood night'...with 5 different fish dishes and one calamri, nothing else from the ocean!!...hmmmm. Many self serve station very disturbing in that there was no covers, especially when the yogurt was served in bulk open trays and people were sneezing...grossss. -Japanese restaurant, entertaining but food very bland. -Italian, disappointing in that in a buffet style salad and appetizers being pizzas!! The actual menu was 90% pasta, no meat per se..we ordered the veal stew...OMG, stay away!! -Mexican, didnt try -Mediterranean was great, maybe it was so good because we had to wait over an hour having arrived 30 minutes after they open. -Brazilian, you couldn't get a seating until AFTER 8pm if you are with kids!!! DUH!!! -Pools, very cool and very plain. -Bring bug spray, worst place ever, saw many, many well biten bodies during the days we stayed there and one would think when you pay such top $$$ for your stay, the hotel would offer a tin of OFF for free and not chare USD$20 for an orange can of OFF!!! Not even the Deep Woods! -The snack bar.....nachos chips wee tehonly good thig when they dont run out. One time they were serving half raw hamburgers and when I brought it to the staff member, she took the half raw hamburgers off my plate and threw them in the garbage. Thank God my kids were smart enough to check before stuffing into their mouths! Most of the time, I believe the offerings are left over food from other restaurants as the food always dry and old. BTW, the food were served in non heated serving containers, guess ss no issue with temp control? -Overall, poor organization almost everywhere...New Year's celebration, maybe have seating for 300 people tops (?) for a resort with maybe at least 2,500 to 3,000 guests that night? Spoke to a couple who grabbed a seat at 9pm to be guaranteed seating!! What's good? -Cenotes was great -Wildlife was neat but despite all the do not feed animals signs, many guests obviously cannot read and the staff also don't care, so what you get are a lot of aggressive animals when hungry expecting you to feed them. We took a couple of bananas for eating later and walked through the eco forest only to be aggressively targetted by the Coati thinking we were going to feed them!! -Free bikes rentals to ride around the perimeter of the resort -The serving staff were all very helpful and courteous Oh, one more very important detail, again not blaming the staff but day, both my wife and I didnt have our room key, so went to the front desk to get new my amazement, the clerk NEVER even asked for my name, just the room number.... I had to repeat the room number 4 or 5 times......OMG!!
Jan 21, 2018

Enjoyable vacation

Alberta, Canada

My wife and I just spent 10 days at Sandos Caracol, and we had a great time. We stayed in the Select Club (adults only) portion of the resort and would do so again. The Select Club poolside restaurant was by far our favorite place to have breakfast. The food was good and the staff were incredible. The beach club offered wonderful snacks at various points throughout the day, so we stayed in that area most days. Our favourite a la carte restaurants are the two associated with the Royal Elite club, but we enjoyed La Tosca and La Templo, as well. The real treat at Sandos Caracol is the staff. Every one of the staff that we encountered were pleasant, professional and accommodating. We like wildlife and enjoyed the many coati and cats that roam the property. The spider monkeys are more rare, but they can be aggressive, going through your beach bag. One took my bookmark while I was reading and my wife woke to one trying to chew on her foot (skin was not punctured and he left as soon as I took his hand and pulled him away) Some people complained about the beach. It is rocky, in places, but the water is warm and there is an abundance of fish swimming around the rocks. You must swim in the cenote. The water is crystal clear and there are several fish. My wife and I will likely be going back and will probably try Sandos Playacar, just to compare, but we would definitely go back to Caracol.
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