Playacar Palace

Playacar Palace

Hayes & Jarvis Rating
TripAdvisor Review
4713 Reviews

A carefree holiday experience in Playa del Carmen

Just minutes from the laidback charms of Playa del Carmen with its outdoor restaurants, authentic Mexican shops, bars and nightclubs is Playacar Palace. Ideally situated right on the white sands of the coast against the sparkling backdrop of the Caribbean Sea, this intimate and luxurious resort offer a generous all inclusive holiday for all kinds of guests. Families will find kids' clubs and activities that keep everyone smiling, while couples can find Honeymoon Suites and spa treatments, perfect for romance. Exchange privileges at select Palace Resorts give you a wealth of extra dining options, activities and facilities.

  • Receive up to $2\
  • 500 Resort Credit
  • Great for families\
  • couples\
  • and groups
  • All rooms and suites have double whirlpools
  • Superb all inclusive package with top-shelf drinks included
  • 24-hour room service included

Hotel Features

Hotel Category

  • 201 rooms
  • Transfer duration: Approx. 45 minutes from Cancun International Airport

Main Facilities

  • Free parking
  • Outdoor pool
  • Watersports
  • Wifi

Board Basis Options

  • All Inclusive

For Families

  • Family Rooms
  • Kid's Club
Location Highlights

Playacar Palace

  • Approx. 45 minutes from Cancun International Airport
4713 Reviews 92% of travellers recommended this hotel

Traveller ratings

  • Excellent 3475
  • Very Good 872
  • Average 232
  • Poor 75
  • Terrible 59

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jan 21, 2018

Simply amazing

Sydney, Australia

My wife and i went here on our honeymoon and we fell in love with this place. We had the honeymoon suit. From the friendly staff to all you can eat it was an experience we will never forget. Food is amazing and we cannot wait to go back.
Jan 20, 2018

Another great stay & we are going back in January.

Farmington, Utah

We stayed for 3 nights in early December at the Playa Palace. They were undergoing renovations & only had the 4th & 5th floors done. There were construction people working very hard but they were all courteous & considerate of the guests. A time or two the elevator did not work but hey, it's an all inclusive, take the stairs to work off that great food. Since only the 4th & 5th floors were open for guests, the pool or beach was not crowded at all. The restaurants were all open, the nightly shows were great, everything was as if the hotel was at full occupancy. We love the staff at the Playa Palace, when they say welcome home, they mean it. We were greeted by Carlin & the other bellmen. Nataly & Carmen were also there to greet us as well as Elvira. They really make you feel like they are happy you have come back. Our stay was great. The entertainment staff Fania & two new members Felix & Matija were engaging with all the guests. Matija even gave my husband a private stretch class that really helped his back! The pool staff were also super attentive, thanks to Pearla, Daniella, Pauline,Silvia,Eder & Gaby. The lobby bar remodel is very nice, we had great service from Carolina, Ivonne, Josepfina & Laura. The tempanyaki table is a must do, Victor puts on a great show & cooks a delicious meal. All the wait staff is very attentive. At Breakfast & Lunch we are always happy to see familiar faces who greet us warmly, Isaiah, Pastor,Erik, Edgar, Yesina, Elvia, Donicio & Artemio. Oscar does an amazing job on the food, we especially love the Italian restaurant & always ask for Pedro to be our waiter. The gals at the Palace Planners desk are always super helpful with reservations & questions, Xmenia, Christina, Elvira, Jessica & Yuli. We are looking forward to going back to the Playa Palace at the end of January to see how lovely it is with all the renovations finished. Thanks David for managing a great staff who know how to make vacations truly memorable. See you soon.
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