Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya

Hayes & Jarvis Rating
TripAdvisor Review
10992 Reviews
Guide Price £2,359 per person
Based on 18 June 18 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Hacienda Deluxe Gold King Room (2 adults sharing) including return private transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Live like a rock star in the Riviera Maya

Imagine luxury rooms and suites, pristine white sand beaches, a range of sumptuous dining options and even then you have simply scratched the surface on what to expect from the brand new Hard Rock Riviera Maya. Showcasing some of the best music memorabilia, the hotel is a museum in itself. Kids will love the range of activities on offer with their favourite TV friends such as Angelina Ballerina, whilst adults and teens can relive their youth by renting one of the resorts guitars with video instruction. For those wanting a bit more of an exclusive adult only environment why not stay in one of the suites in Heaven; a separate hotel within Hard Rock with its own beach, pools and dining options.

Limitless Resort Credit*
Resort credit of up to $3,600 USD is available to guests staying at Hard Rock Hotel Riviera Maya to spend on a selection of extraordinary services and excursions. Whether it be enjoying upgraded wine selections, snorkelling adventures, or spa treatments, it will give you the freedom you deserve to enjoy your holiday your way. 
*Subject to terms and conditions, 20% tax has to be paid on any purchases made with the resort credit (this amount is always subject to change). 

  • Extensive kids' clubs with a range of exciting activities
  • Featuring Heaven, an exclusive adult-only hotel
  • Nightclub with swimming pool
  • Largest Spa in the Caribbean with 75 treatment rooms
  • Limitless resort credit of up to $3,600

Hotel Features

Hotel Category

  • Check-in Time:
  • Check-out Time:
  • 1264 rooms
  • Transfer duration: Approx. One hour from Cancun Airport
  • Floors have lift access: Yes

Main Facilities

  • Diving
  • Fitness facilities
  • Free parking
  • Golf
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Entertainment
  • Family Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club
Location Highlights

Hard Rock Hotel Riviera Maya

  • approx. One hour from Cancun Airport
10992 Reviews 75% of travellers recommended this hotel

Traveller ratings

  • Excellent 7964
  • Very Good 1736
  • Average 728
  • Poor 286
  • Terrible 278

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Apr 17, 2018

Fantastic Family vacation

Buffalo, New York

We are looking forward to going back! The resort is beautiful, very well maintained and the service was top notch. We arrived mid day and it appeared that there were no available chairs by the pool. We were soon greated by Carlos the pool concierge and he got us 4 chairs and towels. He made sure our vacation was off to a good start! Carlos continued to check on us all week long and helped make our stay extra enjoyable!
Apr 17, 2018

First time in Mexico! Single moms trip!

Crivitz, Wisconsin

First of all, I read so many of these reviews before I went on my trip and booked at this hotel. Not all of them answered my questions so I hope to shed some light on anyone who is looking for a place to say and does extensive research like I do. Our vacay was 2 single moms ages 39 and I was celebrating my 44th birthday at the resort. We wanted to be on the Heaven side but the rock royalty level on had double beds on the family side which was disappointing but we did not want to sleep in the same bed all week. We paid for the upgrade of the rock royalty level thinking we would get a somewhat better room with a better view..that did not happen. We walked on to our balcony and literally right outside of our balcony was the kids pool and kids club and the Impanema restaurant. We DID not go as single moms to have a view of the kids pool...but the hotel could not do anything for us to change this even after we said we would pay more for a better room. We were not going to let that ruin our vacay so we lived with it. I would say that was the only real significant disappointment of the trip. We did not meet our personal butler till later the 2nd day which was also disappointing since that was what the major inclusion of our $600 upgrade was. one of our butlers, Antonio was absolutely amazing and made my trip perfect. We did not connect so well with the other butler but he was nice as well. We spent most of our time on the adult side at the beach and pool. I can say if you want to do something or have questions or requests, don't be afraid to let your butler know and they will take care of it for you, that is what you paid for. To me, that is the only thing the upgrade was worth because you basically get the same thing as every other guest. Resort is extremely safe, staff is above and beyond excellent and friendly, resort is impeccable and CLEAN, every restaurant offered great food and a lot of choices. Hibachi was awesome, ate at French restaurant twice because the filet mignon was to die for, the Italian restaurant we had my birthday dinner and got special service and champagne...great for the lunch buffet as well at the Italian. Drinks were great, I loved the chocolate martini from Roberto at Heaven bar the best. See the show entertainers were excellent, loved the musicale show. Great resort for families and also for couples on the Heaven side. Not good for singles!! We had very little luck finding any singles and everywhere kept assuming we were a couple!
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