Grand Velas Riviera Maya, Yucatan Peninsula

Grand Velas Riviera Maya

Hayes & Jarvis Rating

Average: 5 (1 vote)

TripAdvisor Review

4258 Reviews

Guide Price £3,799 per person

Based on 14 October 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Zen Grand Suite (2 adults sharing) including return private transfers.

Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

The next level luxury all inclusive resort

The impressive Grand Velas Riviera Maya is located just minutes from the lively resort of Playa del Carmen on a stunning stretch of sandy beach. Divided into three areas, each focusing on something different and unique; a Zen oriented ambiance, a family friendly environment and an exclusive area ideal for adults and families with teenagers. Each area provides elegant accommodation complimented by a stunning spa, high levels of service and a delicious selection of gourmet dining. The dining at Grand Velas Riviera Maya takes all-inclusive to the next level. From the buffet to formal a la carte dining, your taste buds will be in a culinary heaven with an all-inclusive like no other in the region.

Hotel Features

Hotel Category

Indulgent

Recommended For

Family Friendly

Location Type

Beach

General Information

Check-in Time:
15:00
Check-out Time:
12:00
539 rooms
Floors have lift access: Yes

Main Facilities

Fitness facilities
Free parking
Indoor pool
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended
Luxury Collection

Board Basis Options

All Inclusive

For Families

Babysitting
Family Rooms
Interconnecting Rooms
Kid's Club
Kid's Pool
Teen's Club

General Information

Check-in Time:
15:00
Check-out Time:
12:00
539 rooms
Floors have lift access: Yes

Main Facilities

Fitness facilities
Free parking
Indoor pool
Outdoor pool
Spa facilities
Watersports
Wifi

Accommodation Type

H&J Recommended
Luxury Collection

Board Basis Options

All Inclusive

For Families

Babysitting
Family Rooms
Interconnecting Rooms
Kid's Club
Kid's Pool
Teen's Club

Location Highlights

Grand Velas Riviera Maya

Beach
Approx. 35 minutes from Cancun International Airport
On a beautiful stretch of stunning beach
A short distance from Playa Del Carmen with shops and bars
Surrounded by lush tropical Mayan jungle

4258 Reviews

90% of travellers recommended this hotel

Traveller ratings

Excellent 3580
Very Good 458
Average 125
Poor 58
Terrible 37

What to Expect

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Reviews

Jul 15, 2019

Amazing!

It certainly met expectations I had gathered when we traveled here. We stayed in Zen Grand, and it was a beautiful place, with out of this world service. The service was definitely the best experience of this place. The waiters are kind, and cater to your every need. The room was exquisite, with everything within a moments reach. It was like a dream come true! Sadly, the beach was rocky, and hard to get to from the room. The actual beach part of the beach was fine. The service was amazing as always. 5 out of 5. When you walk into the ocean, you are in for a nasty, and painful surprise. Tripping on sharp jagged rocks, not fun. The restaurants has great food and drink, service and all, there is no problem with that. But to consumers, time may be an issue when waiting for food to come. I understand, it takes time to prepare food, and to prepare food for multiple families at once, but to those that aren’t reminded of this obstacle, it may be more of an issue than it needs to be. Overall, impeccable service, beautiful hotel, and amazing food, with an experience sure to satisfy most.

Jul 15, 2019

A Trip to cherish

Guildford, United Kingdom

For us it was a family vacation and truly exceeded our expectations. My wife and I are used to much smaller resorts but due the incredible service and attention to detail the size of the resort seldom mattered. The room in the Ambassadors section was very well appointed and included a plunge pool. Which we did not use but did give us a larger balcony and a quieter view. The quality of the housekeeping was wonderful. Never wanting for anything. On arrival we met our Concierge Danni who was with us all the way. Making our restaurant reservations dealing with any problems. She just seemed to know when we needed her. The pool area is where the staff really stood out. They were well led by Carlos and the staff who looked after us could not do enough. We were particularly grateful to Luis, Israel and Michael. There was always plenty to do for our Grandkids, the entertainments staff doing so much to ensure they had a memorable holiday. Thomas the Entertainment Manager was always coming up with something new. We loved most of the restaurants, our favourites being Luca and Sen Lin. In the main they exceeded our expectations with both food and service. The bar is set so high, only two of the restaurants fell slightly below standards. Frida where the food was amazing but somehow lacked the warm friendly service shown elsewhere. Azul during the day was excellent but if you eat there after dark it was impossible to see the menu without a flash light let alone the food. Shame if it did more in the evening we would have certainly used it more often. The beach is troubled by seaweed which is kept under control by the staff. Some days it can be a problem. The ocean is beautiful but it is not an easy swimming beach but the quality of the pools make up for that problem. Overall a great resort extremely well run blest by superb staff.

Jul 13, 2019

Pampered

Brea, California

The service and attention to detail are impeccable. Our concierge Roberto arranged our excursions for us, changed dinner reservations, provided me with the 30 hangers that I requested, and found us at the pool to provide us with information when necessary. Luis , Orlando, and Isreal made sure that we had cold water bottles, cleaned our sunglasses, and got me my vodka sodas as I laid on my lounge float in the pool. They were so wonderful. Every waiter at every restaurant was top notch. There is a nice quality beach bag in the room that you can borrow. Along with the snacks, they provide Alka Seltzer! The gorgeous table settings at the restaurants all matched, the stemware was high end, the live harpist to saxophone to mariachi musicians provided for exquisite ambiance in every setting. We ate at every restaurant, our favorites were Sen Lin and Piaf. They ask you if you want sparkling or still water then give you choice of orange slice, cucumber or lemon to flavor your water. The maid service was remarkable. They arranged my make-up, brushes, and toiletries way better than I would! The turn down service was just as wonderful. We received everything that we asked for. Extra coffee pods, soap, etc... I have never had such good service in all of my life. We went hoping not to break the bank, but we wanted to tip everyone more than we did, and I believe we were pretty generous. Every staff member to the taxi drivers they employ were so humble, they made me want to be more like them. I know that they are trained to be that way, but we Americans can stand to learn from these hard workers on not behaving like others should treat us like we're something special when we are not. They even gave us a box of candy when we checked out! We stayed at the Ambassador section and we loved it because it was so hot and humid and the breeze from the ocean cooled us off. We noticed that in the Zen section, there was no ocean breeze. We will eventually visit every Grand Velas, it was just that great.

Jul 13, 2019

Wow!

Orlando, Florida

We just returned from a 12 night stay at Grand Velas. It was our 5th time staying with them, and yet we are still blown away with the quality and experience. My husband spent ten years working in the travel industry, and we notice now much thought and detail goes in to everything. The place settings in every restaurant (including the buffet), the linens, the pool loungers - everything you touch is quality. We never passed one employee that didn't greet us. Yet, as perfect as it all is, there is still a friendly and comfortable feeling. We were treated like celebrities, and still feel we left as friends. There are too many details to write about, too many people to thank, but I will try to give a few examples of our stay: -At the Zen pool, where we spent most of our time - not only would the wonderful staff greet us by setting up fresh towels on the lounge chairs, bring ice and water, etc., but they would clean our sunglasses, and have our drinks ready. You can order food as well, but throughout the day they bring little treats like tostadas, tacos and popsicles. Alfredo brought us samples of fresh juice he wanted us to try. Oscar treated us like royalty, anticipating whatever we needed. The entire staff there - Gabriel, Denise, everyone made us feel very special. -In Azul, we sat with Felix every morning. He is exceptional and a real asset to Grand Velas. He knew our breakfast order, and would ask the chef to prepare made to order huevos rancheros every day for my husband. He even had the chef Jaime come visit us to tell me how to make them at home. Jaime and Felix made sure we had anything we could ever want at every breakfast. There were a few days there was no table available in Felix's section, but when he saw us he still came over to say hello and to talk to our server about what to get us. Zynnia is a perfect hostess for Azul, always a sincere smile and welcome! -Marco our concierge made sure we had whatever we wanted in our room, down to the coffees we liked in our Nespresso, and extra cream. (He even sent us home with the cream from Mexico that we can't buy in the US). -At Piaf, my husband commented to the manager that the foie gras ravioli was one of the best dishes he had, in the world. (We've eaten at Michelin star restaurants in Europe). The manager introduced us to Chef Mario Soto, and Chef Soto invited us back another night where he custom prepared a special appetizer of them for us. -Chef Bruno Oteiza, a celebrity chef, was visiting when we were there. Amy knew we loved his signature Cocina de Autor restaurant, so she introduced us to him. He invited us as his guests to try the new menu he plans to introduce (it was amazing!) I cant talk about Grand Velas without mentioning the food. We are real "foodies" and the Grand Velas restaurants are a destination themselves. We ate at each several times. At Cocina de Autor, Chef Velasco made a different menu for each visit, so during out time there nothing was repeated - and everything was wonderful. Chaka' is open for dinner with a new menu, serving Mayan cuisine. We had lunch there many times on past visits, but never dinner. We tried it based on the recommendation of Felix in Azul, and we were so happy we did. They customized tasting platters for us, because we weren't familiar with Mayan food. Everything was a delicious as it was beautiful. Chaka' is just an example of how Grand Velas incorporates local culture into the stay. So many large hotels are "Americanized" - so that when you are there you aren't thinking too much about your location. This is the opposite at Grand Velas. Mexican food and culture are front and center, in the best way possible. (Yes, Americans will find plenty of familiar food, but it's not the feature). One night they even hosted a party to celebrate the birthday of Mexican artist Frida Kahlo, which was a first rate event (it was better than some weddings I've been to!). Grand Velas, we cant thank you enough for your wonderful hospitality and the quality you continue to put into everything you do. We've traveled extensively in our lifetime, and never had a better experience.

View all

Grand Velas Riviera Maya

Facilities

Grand Velas Spa & fitness

This blissful resort spa transports you to a world of well-being through a revolutionary hydrotherapy circuit including a clay room, ice room and experience pool. It's the perfect way to relax and unwind after a hot day in the sun and prepare yourself for that romantic night. For a high performance and physical workout head to one of the two fitness centres, Located in either Ambassador and Zen Grand Ambience

Resort Activities

Fringed by the Yucatan jungle, Grand Velas Riviera Maya offers a great range of activities which allow you to get back to nature. Explore the jungle on horseback, or zip-line through the trees or enjoy a wide range of water based sports including kayaking, scuba diving, sailing and snorkeling.

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Suites offers are large and spacious and feature either a king-size bed or two queen-size beds. Set in the natural environment of the Riviera Maya jungle these suites provide an escapism and allow you to be at one with nature.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Zen Grand Pool Suite

Zen Grand Suites offers either a king size bed or two queen size beds. Set in the natural environment of the Riviera Maya jungle at just five minutes from the Ambassador section. The suites over look the Riviera Maya jungle and have a private plunge pool on the balcony to sit back and relax and enjoy the tranquillity of nature.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Private Pool
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Zen Grand Two Bedroom Family Suite

Perfect for families looking for space and privacy, these large suites feature one bedroom with a king-size bed and a second room with two queen beds interconnecting. Explore as a family the Zen ambience and the peaceful Mayan jungle that surrounds you. With a host of family amenities including; baby concierge with bottles, sterilisers, cot and high-chair as well as special turndown service for kids including welcome pack with beach toys and an ecological tour with the unique "putting down roots" and planting your own tree and educating the importance of our environment.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included

Ambassador Suite

A suite in the Ambassador section are perfect family suites with fantastic views over the sparkling Caribbean Sea. Featuring an inside Jacuzzi®, mini-bar and can come with one king-size bed or two doubles.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Ambassador Pool Suite

The Ambassador suite offers a one King or two Queen beds and includes the same amenities as the Ambassador Suite including dedicated check-in and check-out but these pool suites boast a plunge pool on the terrace with ocean front views.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Private Pool
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Grand Class Suite

The Grand Class Suites features a king size bed or two queen size beds. Experience the seductively intimate ambiance of a private plunge pool on the terrace overlooking the blue waters of the Caribbean.

Show room facilities

Air Conditioning
Balcony or Terrace
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
MP3 dock
Private Pool
Safe
Satellite/Cable TV
Sea View
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
Whirlpool in room

Grand Velas Riviera Maya

Food & Drink

Cocina de Autor

The Cocina de Autor is the hotel's signature restaurant and offers a sensorial experience using extensive research of flavours and takes you on a gastronomic tour and showcasing the very best in Mexican and Caribbean cuisine. The restaurant only permits guests aged 16 years and above and gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Sen Lin

A family friendly restaurant offering upscale Asian dining. Taking you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Located in the Zen Grand Section - reservations are required. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Chaká

Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes. Located in the Zen Grand section. Open for breakfast and lunch only.

Azul

Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet. Enjoy open air dining on the terrace and is located in the Ambassador section.

Frida

This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Board Basis Options

All Inclusive

Food: Breakfast, lunch and dinner a la carte or buffet at Bistro, Azul and Chaká restaurants. Dinner a la carte at five signature restaurants; Frida, Cocina de Autor, Piaf, Sen Lin and Lucca. Includes 24-hour gourmet room service.

Drink: In room mini-bar restocked daily, premium brand domestic and international beverages at Sky Bar, Piano Bar, Karaoke Bar, Sen Lin Bar, Koi Bar and Aqua Bars located throughout the resort.

Activities: Complimentary Wi-Fi, 24-hour personal concierge service, pool and beach service, kid's and teen's clubs with daily activities, gym and fitness classes, recreational activities including snorkeling and kayaks.

Grand Velas Riviera Maya

Family Friendly Facilities

Grand Velas Kids' Club & Baby Concierge

Grand Vela's exciting Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly supervised environment. For children aged 4-12 years and is open daily from 09:00 - 22:45. Baby Concierge is at no additional charge and provides the VIP service for even the youngest in the family. Just let us know what you need from a range of items including; bottle steriliser, high chair, crib, baby bouncer and prams.

Grand Velas Teen's Club

This exclusive Teens Club is ultra-cool and the perfect place to hangout. This supervised club has a state of the art sound system blasting out the latest beats. The circular bar is the place where you can order your choice of non-alcoholic beverages. For teenagers aged 13-17.

Grand Velas Riviera Maya

Special Offers

Grand Velas Los Cabos

Baja California

H&J Rating

Average: 5 (1 vote)

Guide Price

£4,799 pp

Finest Playa Mujeres

Yucatan Peninsula

H&J Rating

Average: 5 (1 vote)

Guide Price

£1,619 pp

Unique

Zoëtry Villa Rolandi Isla Mujeres Cancun

Mexican Islands

H&J Rating

Average: 5 (1 vote)

Guide Price

£2,279 pp

One&Only Palmilla

Baja California

H&J Rating

Average: 5 (1 vote)

See all hotels in

Try these inspiring itineraries

11 days

Mexico City and Puerto Vallarta Multi Centre

A gastronomic hub, the flavours and dishes that have been exported from Mexico are loved and enjoyed across the world. On this suggested multi centre you will visit two food capitals of Mexico and indulge on a gastronomic journey. In...

Beach holidays

11 days

Las Vegas and Mexico Multi Centre

Guide Price £2,499 pp

What great way to experience the iconic fast paced Las Vegas strip, than with a relaxing stay in Mexico to help you recover. Experience the amazing shows, exciting roller coasters, fantastic shopping, luxury hotels, casinos and extensive bars and clubs...

Beach holidays

11 days

New York and Riviera Maya

Guide Price £2,349 pp

Why not have the best of both worlds? Try this suggested multi centre holiday to New York and Riviera Maya, Mexico for the unforgettable opportunity to combine one of the world's most exciting cities with one of it's most beautiful...

Honeymoons

10 days

Los Angeles and Los Cabos Multi Centre

Guide Price £5,069 pp

Experience the good life on this suggested twin centre holiday. First stop is the glamorous Los Angeles, home of the rich and famous. Shop on Rodeo Drive with its designer boutiques, chic cafes and restaurants, visit Hollywood the home of...

Wildlife holidays

Hotel

Grand Velas Riviera Maya

Grand Velas Riviera Maya

Hayes & Jarvis Rating

TripAdvisor Review

The next level luxury all inclusive resort

Aerial view of the beach

Zen Grand Pool

Chaka Restaurant

Zen Area

Romantic movie on the beach

Cocina de Autor

Ambassador pool

Hotel Features

Hotel Category

Recommended For

Location Type

General Information

Main Facilities

Accommodation Type

Board Basis Options

For Families

General Information

Main Facilities

Main Facilities

Accommodation Type

Accommodation Type

Board Basis Options

Board Basis Options

For Families

For Families

Location Highlights

Grand Velas Riviera Maya

Traveller ratings

What to Expect

Reviews

Amazing!

A Trip to cherish

Pampered

Wow!

Excellent

Grand Velas Riviera Maya

Facilities

Grand Velas Spa & fitness

Resort Activities

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Pool Suite

Zen Grand Two Bedroom Family Suite

Ambassador Suite

Ambassador Pool Suite

Grand Class Suite

Grand Velas Riviera Maya

Food & Drink

Cocina de Autor

Sen Lin

Chaká

Azul

Frida

Board Basis Options

Grand Velas Riviera Maya

Family Friendly Facilities

Grand Velas Kids' Club & Baby Concierge

Grand Velas Teen's Club

Grand Velas Riviera Maya

Special Offers

You might also like these

Grand Velas Los Cabos

H&J Rating

Finest Playa Mujeres

H&J Rating

Zoëtry Villa Rolandi Isla Mujeres Cancun

H&J Rating

One&Only Palmilla

H&J Rating

Try these inspiring itineraries

Mexico City and Puerto Vallarta Multi Centre

Las Vegas and Mexico Multi Centre

New York and Riviera Maya