• Zen Grand Suites

Grand Velas Riviera Maya

The next level luxury all inclusive resort

The impressive Grand Velas Riviera Maya is located just minutes from the lively resort of Playa del Carmen on a stunning stretch of sandy beach. Divided into three areas, each focusing on something different and unique; a Zen oriented ambiance, a family friendly environment and an exclusive area ideal for adults and families with teenagers. Each area provides elegant accommodation complimented by a stunning spa, high levels of service and a delicious selection of gourmet dining. The dining at Grand Velas Riviera Maya takes all-inclusive to the next level. From the buffet to formal a la carte dining, your taste buds will be in a culinary heaven with an all-inclusive like no other in the region.

Hayes & Jarvis Rating

Guide Price

 £3,799  per person
Hotel Category
Indulgent
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 4445 Reviews
a colorful blanket

Hotel highlights

  • Perfect for food lovers with top level Dining and cuisine
  • Appreciating the natural beauty of the area and surrounded by jungle
  • Family friendly resort with kid's and teen's clubs and activities
  • Superior suites to cater from romantic couples to larger families

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 539 rooms
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Free parking
  • Indoor pool
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Interconnecting Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club

Hotel Location

Location Highlights

Grand Velas Riviera Maya

  • Beach
  • Approx. 35 minutes from Cancun International Airport
  • On a beautiful stretch of stunning beach
  • A short distance from Playa Del Carmen with shops and bars
  • Surrounded by lush tropical Mayan jungle
4445 Reviews 90% of travellers recommended this hotel

Traveller ratings

  • Excellent 3757
  • Very Good 465
  • Average 125
  • Poor 60
  • Terrible 38

What to Expect

  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Nov 14, 2019

You must stay here - Grand Paradise

I have no words, meaning, it's tough to describe perfection. What do I say? How do I describe it? There is a reason it has won all of the awards it has won, and that is because it is about 99.99% perfection. You will never eat better food, visit a better spa, visit the most amazing pools, and have the most amazing customer service experience, "personal concierge" anywhere else, because it just doesn't exist at other hotels, but it does exist at Grand Velas. The property is gorgeous, within the Riviera Maya, and you'll feel like you've stepped in a Mayan jungle. We went with an entire family, which included my 2 1/2 year old, my 4 month old baby, my mother in law, and my wife. Even the 4 month old baby was treated like a VIP. Crib, toys, bathing equipment, anything and everything you need was waiting for him, it was incredible. One important thing to keep in mind is that you must wear long pants at night in ALL the restaurants, so pack accordingly. The beach is relaxing but it's hard to enter the water as there are a few obstructions, especially with small children. If you are solo or without little kids, you can venture out a little deeper where the water is a bit more clear and enjoyable, especially if you rent a kayak, or paddle board. But all in all, it is an AMAZING place. Gema was our personal concierge, and we couldn't be more thankful for all she did for us. Gabriel, Juan, and Alegandro were stand outs at the pool. If you travel to this part of Mexico with your family, and can afford it, you have to stay here.
Nov 13, 2019

Heaven

Elmwood Park, New Jersey

We stayed in the Grand Class Suite family of 4. Paola our concierge was fabulous so attentive and friendly. She made our dinner reservations for the week and told us about the Eco and bike tours we took. The tours were great! Suggestion wear long pants/shirts for ecotour and spray heavily the bug spray they offer but it was no informative. Our room was clean comfortable and the view was breathtaking we had a pool on our patio(downside I don’t think it was cleaned daily bc after 2 days we were unable to use bc the filter was off and the filter was filled with flowers leaves etc) Antonio at Azul was amazing! I suffer from food allergies and he made sure my breakfast and lunch was carefully prepared. Teen club and Beach water sports workers were friendly and great. I highly suggest the water bike and seebob experience. Sen Li was amazing food miss their rice being home; Autor was an amazing experience words cannot describe this experience a must try; Frida was good; Bistro was ok... their food was extremely salty I ordered a salad and the taste was over compensated with salt we ate here our 1st day and was terrified my week of eating was going to suffer but one meal did not destroy this vacation. Housekeeping waiters bartenders hostesses everyone always said hello everywhere service was impeccable clean everywhere including the beach. Can’t wait to return.
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Grand Velas Riviera Maya

Facilities

SE Spa by Grand Velas

Grand Velas Spa & fitness

This blissful resort spa transports you to a world of well-being through a revolutionary hydrotherapy circuit including a clay room, ice room and experience pool. It's the perfect way to relax and unwind after a hot day in the sun and prepare yourself for that romantic night. For a high performance and physical workout head to one of the two fitness centres, Located in either Ambassador and Zen Grand Ambience

Zen Area

Resort Activities

Fringed by the Yucatan jungle, Grand Velas Riviera Maya offers a great range of activities which allow you to get back to nature. Explore the jungle on horseback, or zip-line through the trees or enjoy a wide range of water based sports including kayaking, scuba diving, sailing and snorkeling.

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Suite Nature View

Zen Grand Suites offers are large and spacious and feature either a king-size bed or two queen-size beds. Set in the natural environment of the Riviera Maya jungle these suites provide an escapism and allow you to be at one with nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Zen Grand Pool Suite

Zen Grand Pool Suite

Zen Grand Suites offers either a king size bed or two queen size beds. Set in the natural environment of the Riviera Maya jungle at just five minutes from the Ambassador section. The suites over look the Riviera Maya jungle and have a private plunge pool on the balcony to sit back and relax and enjoy the tranquillity of nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a bedroom with a bed in a hotel room

Zen Grand Two Bedroom Family Suite

Perfect for families looking for space and privacy, these large suites feature one bedroom with a king-size bed and a second room with two queen beds interconnecting. Explore as a family the Zen ambience and the peaceful Mayan jungle that surrounds you. With a host of family amenities including; baby concierge with bottles, sterilisers, cot and high-chair as well as special turndown service for kids including welcome pack with beach toys and an ecological tour with the unique "putting down roots" and planting your own tree and educating the importance of our environment. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
a bedroom with a large bed in a hotel room

Ambassador Suite

A suite in the Ambassador section are perfect family suites with fantastic views over the sparkling Caribbean Sea. Featuring an inside Jacuzzi®, mini-bar and can come with one king-size bed or two doubles. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a bedroom with a large bed in a hotel room

Ambassador Pool Suite

The Ambassador suite offers a one King or two Queen beds and includes the same amenities as the Ambassador Suite including dedicated check-in and check-out but these pool suites boast a plunge pool on the terrace with ocean front views. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Class

Grand Class Suite

The Grand Class Suites features a king size bed or two queen size beds. Experience the seductively intimate ambiance of a private plunge pool on the terrace overlooking the blue waters of the Caribbean.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Velas Riviera Maya

Food & Drink

Cocina de Autor Restaurant

Cocina de Autor

The Cocina de Autor is the hotel's signature restaurant and offers a sensorial experience using extensive research of flavours and takes you on a gastronomic tour and showcasing the very best in Mexican and Caribbean cuisine. The restaurant only permits guests aged 16 years and above and gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Sen Lin

Sen Lin

A family friendly restaurant offering upscale Asian dining. Taking you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Located in the Zen Grand Section - reservations are required. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Chaka

Chaká

Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes. Located in the Zen Grand section. Open for breakfast and lunch only.

Azul Restaurant

Azul

Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet. Enjoy open air dining on the terrace and is located in the Ambassador section.

Restaurant

Frida

This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Board Basis Options

All Inclusive

Food: Breakfast, lunch and dinner a la carte or buffet at Bistro, Azul and Chaká restaurants. Dinner a la carte at five signature restaurants; Frida, Cocina de Autor, Piaf, Sen Lin and Lucca. Includes 24-hour gourmet room service.

Drink: In room mini-bar restocked daily, premium brand domestic and international beverages at Sky Bar, Piano Bar, Karaoke Bar, Sen Lin Bar, Koi Bar and Aqua Bars located throughout the resort. 

Activities: Complimentary Wi-Fi, 24-hour personal concierge service, pool and beach service, kid's and teen's clubs with daily activities, gym and fitness classes, recreational activities including snorkeling and kayaks. 

Grand Velas Riviera Maya

Family Friendly Facilities

Hybris Kids Club

Grand Velas Kids' Club & Baby Concierge

Grand Vela's exciting Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly supervised environment. For children aged 4-12 years and is open daily from 09:00 - 22:45. Baby Concierge is at no additional charge and provides the VIP service for even the youngest in the family. Just let us know what you need from a range of items including; bottle steriliser, high chair, crib, baby bouncer and prams.

Teen Club

Grand Velas Teen's Club

This exclusive Teens Club is ultra-cool and the perfect place to hangout. This supervised club has a state of the art sound system blasting out the latest beats. The circular bar is the place where you can order your choice of non-alcoholic beverages. For teenagers aged 13-17.

Grand Velas Riviera Maya

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