Zen Grand Suites

Hotel

Grand Velas Riviera Maya

Grand Velas Riviera Maya

Hayes & Jarvis Rating
TripAdvisor Review
3962 Reviews

The next level luxury all inclusive resort

The impressive Grand Velas Riviera Maya is located just minutes from the lively resort of Playa del Carmen on a stunning stretch of sandy beach. Divided into three areas, each focusing on something different and unique; a Zen oriented ambiance, a family friendly environment and an exclusive area ideal for adults and families with teenagers. Each area provides elegant accommodation complimented by a stunning spa, high levels of service and a delicious selection of gourmet dining. The dining at Grand Velas Riviera Maya takes all-inclusive to the next level. From the buffet to formal a la carte dining, your taste buds will be in a culinary heaven with an all-inclusive like no other in the region.

  • Perfect for food lovers with top level Dining and cuisine
  • Appreciating the natural beauty of the area and surrounded by jungle
  • Family friendly resort with kid's and teen's clubs and activities
  • Superior suites to cater from romantic couples to larger families

Hotel Features

Hotel Category

Indulgent

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 539 rooms
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Free parking
  • Indoor pool
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Interconnecting Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club
Location Highlights

Grand Velas Riviera Maya

  • Beach
  • Approx. 35 minutes from Cancun International Airport
  • On a beautiful stretch of stunning beach
  • A short distance from Playa Del Carmen with shops and bars
  • Surrounded by lush tropical Mayan jungle
3962 Reviews 90% of travellers recommended this hotel

Traveller ratings

  • Excellent 3312
  • Very Good 435
  • Average 120
  • Poor 58
  • Terrible 37

What to Expect

  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 15, 2019

Superb! It rocked.

It wasn’t just great. It was superb. We stayed for 7 nights at the Zen with our 8 year old son till Feb 6. Thanks to Karen for keeping an eye on us. We looked at our vacation that way: You can go to GV & keep fantastic memories of your stay for years to come or you go another resort, pay less & risk having your great trip spoilt by a few service let down such as the ones you read on trip advisor reviews. In a nutshell, maintenance, room cleanliness, food quality, staff training, courtesy all hit high marks. No lineups anywhere whether it’s at the front desk, bars or restaurants. In case, you think your expectations are not met (i am not talking about your expectation of having a zipline built between Ambassador & Zen), they have plenty of staff on hands to help you. Through the day, you get asked at least 1 or 2 times by management/concierge how is your stay & if there is anything you need. The kids club extraordinary staff & flexible hours (open 9 am till 11pm) allowed us to try almost all the restaurants & go on a date night every day. The GV culinary experience is incredible. At the top of the list is the 8 course surprise tasting menu at Cocina de autor. There is an optional wine pairing. Eduardo the Sommelier & offers wines from all around the work but also Mexican wines (we liked Sala Vive sparkling, Nicole rosado). That's your chance to try as many Mexican wines as possible. The other restaurants were great too. The staff is very professional. They all carry themselves well: synchronize service, promptly served water, wine, bread. They also offer a little stool for ladies' purse. They also have live music players in the evening: the harp player at Piaf was just incredible so was the voice of the Mexican lady singer at Frida. Breakfast rocks as well: Thanks to Alberto at Chaka. What went beyond my expectation also was the Azul lunch/dinner buffet experience: dishes are top quality (great fresh vegetables, beef, lamb, sushi, langostinos, shrimps, cheeses, desserts). Staff held the doors for you everywhere & they will even your plate from the buffet to your table (especially for my son). You have to try it. Without exaggerating, the dining experience at GV is much better than so many pricey restaurants I have tried in Toronto, Paris, New York... or even Italy. Great cuisine & attitude. We did the bike tour + eco tour under the escort of Christian: took part in the Mayan ceremony done by 2 elegant Mayan ladies. Sand Beaches are very well maintained
Feb 13, 2019

BEST CUSTOMER SERVICE AND FOOD EVER!!

For someone who has lived in many parts of the word and traveled to 31 countries I and my husband were blown away by the Grand Velas staff and everyone working in the resort. This is the first time we write the review online. Ever. But even the best review would not do justice to the attention, warmth and care we were showered. We rarely ever drink and eat once a day, even so all inclusive was the way to go---there was no worry about anything... Well just a few small things were not to our liking, but those were soon forgotten. Whenever you walked on their beautiful grounds you were greeted like royalty and treated as such. We were the most impressed with the Frida's restaurant. The food was 7 stars. Art and taste combination was out of this world. Antonio and Victor- our waitors made us feel like the most important guests. And we kept on ordering almost everything off the menu---unforgettable culinary experience! With two chefs in the family and raising five children food was always important, but here it had a different dimension, almost another sensory perception. i never liked Mexican food. Well, until I tried almost every creation at Frida's. Each and every meal was mouth watering. It was Louvre on the plate! Piaf was another spectacular French restaurant-- a must try when you get there. The service and artistry is truly 5,6,7 stars. And the tasting surprise menu on Coucina de Autor was a lovely delight. Dont leave the resort without eating their creations. Our butlers Alan, Karla, Mirllam(forgot her German name) were beautiful and one of a kind souls. Wow... You made my 50th birthday and our 29 wedding anniversary truly special! If the resort would include the spa as an all inclusive package--wow --the whole world would come there!
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Grand Velas Riviera Maya

Facilities

SE Spa by Grand Velas

Grand Velas Spa & fitness

This blissful resort spa transports you to a world of well-being through a revolutionary hydrotherapy circuit including a clay room, ice room and experience pool. It's the perfect way to relax and unwind after a hot day in the sun and prepare yourself for that romantic night. For a high performance and physical workout head to one of the two fitness centres, Located in either Ambassador and Zen Grand Ambience

Zen Area

Resort Activities

Fringed by the Yucatan jungle, Grand Velas Riviera Maya offers a great range of activities which allow you to get back to nature. Explore the jungle on horseback, or zip-line through the trees or enjoy a wide range of water based sports including kayaking, scuba diving, sailing and snorkeling.

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Suite Nature View

Zen Grand Suites offers are large and spacious and feature either a king-size bed or two queen-size beds. Set in the natural environment of the Riviera Maya jungle these suites provide an escapism and allow you to be at one with nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Zen Grand Pool Suite

Zen Grand Pool Suite

Zen Grand Suites offers either a king size bed or two queen size beds. Set in the natural environment of the Riviera Maya jungle at just five minutes from the Ambassador section. The suites over look the Riviera Maya jungle and have a private plunge pool on the balcony to sit back and relax and enjoy the tranquillity of nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Zen Grand Two Bedroom Family Suite

Perfect for families looking for space and privacy, these large suites feature one bedroom with a king-size bed and a second room with two queen beds interconnecting. Explore as a family the Zen ambience and the peaceful Mayan jungle that surrounds you. With a host of family amenities including; baby concierge with bottles, sterilisers, cot and high-chair as well as special turndown service for kids including welcome pack with beach toys and an ecological tour with the unique "putting down roots" and planting your own tree and educating the importance of our environment. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Ambassador Suite

A suite in the Ambassador section are perfect family suites with fantastic views over the sparkling Caribbean Sea. Featuring an inside Jacuzzi®, mini-bar and can come with one king-size bed or two doubles. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Ambassador Pool Suite

The Ambassador suite offers a one King or two Queen beds and includes the same amenities as the Ambassador Suite including dedicated check-in and check-out but these pool suites boast a plunge pool on the terrace with ocean front views. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Class

Grand Class Suite

The Grand Class Suites features a king size bed or two queen size beds. Experience the seductively intimate ambiance of a private plunge pool on the terrace overlooking the blue waters of the Caribbean.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Velas Riviera Maya

Food & Drink

Cocina de Autor Restaurant

Cocina de Autor

The Cocina de Autor is the hotel's signature restaurant and offers a sensorial experience using extensive research of flavours and takes you on a gastronomic tour and showcasing the very best in Mexican and Caribbean cuisine. The restaurant only permits guests aged 16 years and above and gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Sen Lin

Sen Lin

A family friendly restaurant offering upscale Asian dining. Taking you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Located in the Zen Grand Section - reservations are required. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Chaka

Chaká

Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes. Located in the Zen Grand section. Open for breakfast and lunch only.

Azul Restaurant

Azul

Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet. Enjoy open air dining on the terrace and is located in the Ambassador section.

Restaurant

Frida

This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Board Basis Options

All Inclusive

Food: Breakfast, lunch and dinner a la carte or buffet at Bistro, Azul and Chaká restaurants. Dinner a la carte at five signature restaurants; Frida, Cocina de Autor, Piaf, Sen Lin and Lucca. Includes 24-hour gourmet room service.

Drink: In room mini-bar restocked daily, premium brand domestic and international beverages at Sky Bar, Piano Bar, Karaoke Bar, Sen Lin Bar, Koi Bar and Aqua Bars located throughout the resort. 

Activities: Complimentary Wi-Fi, 24-hour personal concierge service, pool and beach service, kid's and teen's clubs with daily activities, gym and fitness classes, recreational activities including snorkeling and kayaks. 

Grand Velas Riviera Maya

Family Friendly Facilities

Grand Velas Kids' Club & Baby Concierge

Grand Vela's exciting Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly supervised environment. For children aged 4-12 years and is open daily from 09:00 - 22:45. Baby Concierge is at no additional charge and provides the VIP service for even the youngest in the family. Just let us know what you need from a range of items including; bottle steriliser, high chair, crib, baby bouncer and prams.

Teen Club

Grand Velas Teen's Club

This exclusive Teens Club is ultra-cool and the perfect place to hangout. This supervised club has a state of the art sound system blasting out the latest beats. The circular bar is the place where you can order your choice of non-alcoholic beverages. For teenagers aged 13-17.

Grand Velas Riviera Maya

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