• Zen Grand Suites

Grand Velas Riviera Maya

The next level luxury all inclusive resort

The impressive Grand Velas Riviera Maya is located just minutes from the lively resort of Playa del Carmen on a stunning stretch of sandy beach. Divided into three areas, each focusing on something different and unique; a Zen oriented ambiance, a family friendly environment and an exclusive area ideal for adults and families with teenagers. Each area provides elegant accommodation complimented by a stunning spa, high levels of service and a delicious selection of gourmet dining. The dining at Grand Velas Riviera Maya takes all-inclusive to the next level. From the buffet to formal a la carte dining, your taste buds will be in a culinary heaven with an all-inclusive like no other in the region.

Hayes & Jarvis Rating

Guide Price

 £3,799  per person
Hotel Category
Indulgent
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 4662 Reviews
a large body of water surrounded by trees with Ik Kil in the background

Hotel highlights

  • Perfect for food lovers with top level Dining and cuisine
  • Appreciating the natural beauty of the area and surrounded by jungle
  • Family friendly resort with kid's and teen's clubs and activities
  • Superior suites to cater from romantic couples to larger families

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 539 rooms
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Free parking
  • Indoor pool
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Interconnecting Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club

Hotel Location

Location Highlights

Grand Velas Riviera Maya

  • Beach
  • Approx. 35 minutes from Cancun International Airport
  • On a beautiful stretch of stunning beach
  • A short distance from Playa Del Carmen with shops and bars
  • Surrounded by lush tropical Mayan jungle
4662 Reviews 90% of travellers recommended this hotel

Traveller ratings

  • Excellent 3957
  • Very Good 475
  • Average 128
  • Poor 61
  • Terrible 41

What to Expect

  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 27, 2020

Second trip

We stayed in the grand class section and had an amazing room. It was extra spacious and on the end. While it was a bit of a walk, the surroundings were so incredibly calm and beautiful...just exceptional landscaping! Paola, our concierge, made this trip very special. She took care of our dinner reservations, romantic nights after our dinners, transportation, and took care of things we didn’t even know we wanted! The attention she gave, made us feel very special. Paola was very discrete and never overbearing she treated us like royalty. We are beach people. I loved watching the ocean waves crash onto the erosion barriers they have in place. It reminded me of the Bellagio fountains in Las Vegas! We were able to play in the ocean. No seaweed! Also found some great sea shells between grand Velas and mayakoba! A favorite breakfast spot is Bistro. We were so happy to see Ernesto was still here. He always puts a smile on our faces. We went on a snorkel tour with Pedro. It was just me and my husband. We used one of the hobie cats on the beach. We didn’t need to go very far. Pedro led the way in the water, and we saw some great stuff. This was my husbands favorite snorkel experience, thanks to Pedro! The eco tour is a must! Just wow! We did a wine pairing with our meal, and our sommelier was exceptional! We took advantage of the free photo shoot. Ended up getting a picture, and we made some great memories! After a week of total bliss, we went to secrets maroma beach, which we also love. This resort was very stimulating. Much more interaction with other guests but not nearly the pampering and relaxation we experienced at grand Velas.
Mar 26, 2020

First Class Resort-truly felt for the staff but Pray for a Recovery !

Houston, Texas

We continued to Riviera Maya/Cancun for Spring Break despite the early days of CoronaVirus USA. Cancun had zero cases at the time. It was absolutely beautiful yet the irony of it all weighs heavy on me- we were seeing God's absolute glory and beauty while the world was changing and not for the good. But I write this in hopes of others chosing this place when we all RECOVERY. Upon arrival late Sunday, we were seated in the Zen lobby and given cool towels and drinks. It was kinda funny that we were not offered an upgrade before we asked for one. We assumed there were many cancellations. We negotiated an Ambassador room and were transferred to the Ambassador section. We had a balcony with a lounger table and chairs. The ocean view (room 4017) was spectacular with the massive pool in front of that view. It was dark so we saw the show in the garden right below our room. Our kids LOVED the karaoke bar and I enjoyed the classy piano bar next door. Here's a quick summary of our restaurant visits. Sunday-Sen Lin with kids - I got the kids to try tempura. Te curry fish with vegetables was so nice...13 yo had two orders of lamb chops ! all small gourmet portions but so scrumptious and filling. Desserts here were so fun ! one dish had tapioca, Corn and carrots ! So fun I had it twice. This is def. asian fusion so don't expect all asian. Azul for lunch...not open for dinner so don't expect to eat if you don't have reservations at one of the al la carte restaurants. The pool food is available until 7pm and there's alwasys room service. Azul was very international-also with sushi, pastas, breads, tons of unique salads, soups, and entree dishes like fish and curry chicken, homemade chips, fruits-all very nicely presented. We also had lunch by the pool at tables-burgers, nachos, guac and chips -birds are annoying! service was excellent. This is far from any "buffets eating' like at other AI and cruise ships. Frida-had the best service and beautifully decorated, faces the ocean. Service was again exceptional. Kids enjoyed tournedos of beef...def not tex mex. I had salmo. Piaf - just me and the husband here -gorgeous decor, excellent service and specialty drinks. I had chilean chardonnay Grand Marnier Souffle was excellent. Lucca with Kids, we had pasta kids loved duck pasta ragu. We had rissotto, fish again. ice cream for dessert. Toward the end of the week, Chef sent out fun appetizers. I guess they got bored with so few families. We did not eat at Cocina de Autor although I wanted to. Pool service was flawless but again, so many waiters and so few people. Water aerobics was nice around noon everyday. 8 year old wanted to join 13 year in Teen club with the better consoles which they allowed. Nicely decorated, fun, clean clubs. There was another kids club at Zen but it was closed. I enjoyed the fitness center...clean, smelled nice and there was plenty of water and modern machines. We had room service almost every am- breakfast was cooked to order and we enjoyed it. They present it very nicely. Our fridge and snack baskets were plentiful...even two half bottles of red and white win. BEDS ARE SUPER COMFY AND LINENS ARE CLEAN AND CRISP. I did check out the rentals at the beach which were reasonable and even checked out the day trip tours at the tour office across fro m the piano bar. Too lazy to do anything tough...Zen area pool is quite unique and relaxing. The Spa is out of this world. I've been to a few in my day. The water ceremony was a one of a kind experience-especially the ice room. It's just something you have to see. btw, we did the water ceremony on a separate day from our massages which was perfectly fine. Give yourself at least 1.5 hours to do this. Spa staff is sweet, quiet and very zen like....quite a contrast to 2 rambunctious screaming boys . In all, I would not hesitate to return to this resort. The beach was super nice. I saw maybe 2 vendors quietly walk by. The staff caters to each and every need. I feel for all these kind faces we saw throughout the week. Again, I hope everyone can get through the tough times and recovery. God Bless!
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Grand Velas Riviera Maya

Facilities

SE Spa by Grand Velas

Grand Velas Spa & fitness

This blissful resort spa transports you to a world of well-being through a revolutionary hydrotherapy circuit including a clay room, ice room and experience pool. It's the perfect way to relax and unwind after a hot day in the sun and prepare yourself for that romantic night. For a high performance and physical workout head to one of the two fitness centres, Located in either Ambassador and Zen Grand Ambience

Zen Area

Resort Activities

Fringed by the Yucatan jungle, Grand Velas Riviera Maya offers a great range of activities which allow you to get back to nature. Explore the jungle on horseback, or zip-line through the trees or enjoy a wide range of water based sports including kayaking, scuba diving, sailing and snorkeling.

Grand Velas Riviera Maya

Room Types

Zen Grand Suite Nature View

Zen Grand Suite Nature View

Zen Grand Suites offers are large and spacious and feature either a king-size bed or two queen-size beds. Set in the natural environment of the Riviera Maya jungle these suites provide an escapism and allow you to be at one with nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Zen Grand Pool Suite

Zen Grand Pool Suite

Zen Grand Suites offers either a king size bed or two queen size beds. Set in the natural environment of the Riviera Maya jungle at just five minutes from the Ambassador section. The suites over look the Riviera Maya jungle and have a private plunge pool on the balcony to sit back and relax and enjoy the tranquillity of nature. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a bedroom with a bed in a hotel room

Zen Grand Two Bedroom Family Suite

Perfect for families looking for space and privacy, these large suites feature one bedroom with a king-size bed and a second room with two queen beds interconnecting. Explore as a family the Zen ambience and the peaceful Mayan jungle that surrounds you. With a host of family amenities including; baby concierge with bottles, sterilisers, cot and high-chair as well as special turndown service for kids including welcome pack with beach toys and an ecological tour with the unique "putting down roots" and planting your own tree and educating the importance of our environment. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
a bedroom with a large bed in a hotel room

Ambassador Suite

A suite in the Ambassador section are perfect family suites with fantastic views over the sparkling Caribbean Sea. Featuring an inside Jacuzzi®, mini-bar and can come with one king-size bed or two doubles. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a bedroom with a large bed in a hotel room

Ambassador Pool Suite

The Ambassador suite offers a one King or two Queen beds and includes the same amenities as the Ambassador Suite including dedicated check-in and check-out but these pool suites boast a plunge pool on the terrace with ocean front views. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Class

Grand Class Suite

The Grand Class Suites features a king size bed or two queen size beds. Experience the seductively intimate ambiance of a private plunge pool on the terrace overlooking the blue waters of the Caribbean.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Grand Velas Riviera Maya

Food & Drink

Cocina de Autor Restaurant

Cocina de Autor

The Cocina de Autor is the hotel's signature restaurant and offers a sensorial experience using extensive research of flavours and takes you on a gastronomic tour and showcasing the very best in Mexican and Caribbean cuisine. The restaurant only permits guests aged 16 years and above and gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Sen Lin

Sen Lin

A family friendly restaurant offering upscale Asian dining. Taking you on a culinary journey through the traditions of Thai, Japanese, Chinese and Vietnamese cuisine. Located in the Zen Grand Section - reservations are required. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Chaka

Chaká

Chaká is a casual, open-air restaurant set amidst the lush tropical jungle flora and fauna. The menu features a variety of organic, healthy international dishes. Located in the Zen Grand section. Open for breakfast and lunch only.

Azul Restaurant

Azul

Casual all-day dining with panoramic ocean views, Azul offers international cuisine from the buffet. Enjoy open air dining on the terrace and is located in the Ambassador section.

Restaurant

Frida

This colourful Mexican restaurant is modelled after painter Frida Kahlo. Chef Ricardo de la Vega offers a fine dining Mexican experience with a modern twist. During dinner a mixologist will visit your table and will concoct a variety of seasonal margaritas. Gentlemen are required to wear collared shirt, trousers and closed shoes. Beach sandals, flip-flops and shorts are not permitted.

Board Basis Options

All Inclusive

Food: Breakfast, lunch and dinner a la carte or buffet at Bistro, Azul and Chaká restaurants. Dinner a la carte at five signature restaurants; Frida, Cocina de Autor, Piaf, Sen Lin and Lucca. Includes 24-hour gourmet room service.

Drink: In room mini-bar restocked daily, premium brand domestic and international beverages at Sky Bar, Piano Bar, Karaoke Bar, Sen Lin Bar, Koi Bar and Aqua Bars located throughout the resort. 

Activities: Complimentary Wi-Fi, 24-hour personal concierge service, pool and beach service, kid's and teen's clubs with daily activities, gym and fitness classes, recreational activities including snorkeling and kayaks. 

Grand Velas Riviera Maya

Family Friendly Facilities

Hybris Kids Club

Grand Velas Kids' Club & Baby Concierge

Grand Vela's exciting Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly supervised environment. For children aged 4-12 years and is open daily from 09:00 - 22:45. Baby Concierge is at no additional charge and provides the VIP service for even the youngest in the family. Just let us know what you need from a range of items including; bottle steriliser, high chair, crib, baby bouncer and prams.

Teen Club

Grand Velas Teen's Club

This exclusive Teens Club is ultra-cool and the perfect place to hangout. This supervised club has a state of the art sound system blasting out the latest beats. The circular bar is the place where you can order your choice of non-alcoholic beverages. For teenagers aged 13-17.

Grand Velas Riviera Maya

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