Excellence Riviera Cancun

A taste of romance and relaxation

Excellence Riviera Cancun enjoys a prime beachfront location between Cancun and Playa del Carmen on Mexico's spectacular Yucatan peninsula. The luxurious all inclusive resort boasts an idyllic network of swimming pools and lush green gardens full of palm trees and native yucca plants. Couples will love relaxing under the traditional palapa style thatched sun shades or spending an indulgent afternoon in the luxurious spa where you can unwind with a traditional Mayan beauty treatment.

Active guests can choose from a wide range of water and beach sports or take a day trip to Playa Langosta where the aquamarine waters are perfect for snorkelling. There are numerous eating and drinking options at the Excellence Riviera Cancun, including a local seafood restaurant and a beachside shack serving spicy Mexican favourites.

Guests can enjoy a diverse programme of entertainment and theme nights, including traditional Mayan performances. The extensive swimming pool complex includes a lazy river and hydro massage pool, as well as luxurious beach furniture from which you can enjoy the soft Caribbean breeze.

Hayes & Jarvis Rating

Guide Price

£1,759 per person
Hotel Category
Luxury
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 17625 Reviews

Hotel highlights

  • Luxurious all inclusive resort
  • Idyllic beach with palm trees and thatched palapa style sunshades
  • Diverse choice of restaurants
  • Central location perfect for exploring the spectacular Yucatan peninsula

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 440 rooms
  • Resort only permits guests aged 18 years and above

Main Facilities

  • Diving
  • Fitness facilities
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Barefoot style
  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

Hotel Location

Location Highlights

Excellence Riviera Cancun

  • Beach
  • Approx. 15 minutes from Cancun International Airport
  • Easy reach to Cancun's lively bars, restaurants and night spots
  • Beachfront location with white sands and crystal blue waters
  • Perfect location to explore ancient ruins including Chichen Itza, Tulum and Coba
  • Get a taxi down to Playa Del Carmen for shopping and visiting Cozumel
17625 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 14197
  • Very Good 2400
  • Average 686
  • Poor 212
  • Terrible 130

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 17, 2019

Dreamy and relaxing romantic vacations

Paris, France

This was my first luxury experience in all inclusive. Everything was amazing from beginning to end. The service from boys around the pool, room cleaning, restaurants (all of them) were beyond my expectations. When we enter this resort we forget all our everyday concerns. This was exactly what I needed. On the areas of improvement, I would suggest towels cleaning. With. We tried to put them everywhere so as not to request everyday cleaning. But everyday there were new towels. Maybe you should add specific hangers to hold them and make it clear that we don't them replaced. This was strange since there was a note in the bathroom area that you are eco friendly and would like to prevent towels cleaning everyday. Other than that, this was weird. For 3 days in a row, we did not get new shower gel whereas the previous one was almost empty. The 4th day we finally got a new one but only filled 3/4 (like it was coming from another room of people who left). I did not feel great about that but it's not what will prevent me from coming back to an ^Excellence hotel. Also, I would highly suggest you to add aquabiking/aquacycling in your activities. I was but disappointed that there was no aquabiking. I also hope that you do not throw so much food in the trash as there is so much food during buffet times.
Sep 17, 2019

Second Stay at ERC

Harrington, Delaware

We had a fantastic experience. The team members were outstanding. To name a few, Mosies, Secudino (Fernando), Amable were and always are phenomenal. Secudino went out of his way to make sure my wife had a memorable birthday experience. The air conditioners in the room were not sufficiently cooled and we were very hot sleeping but otherwise, our trip was excellent!! I would like to see the resort supply sunscreen to the team members.
View all
Excellence Riviera Cancun

Facilities

Miile Spa

Guests can choose from a wide range of treatments, massages and traditional ritual therapies which use the finest nutrient-rich organic products. Couples can book a romantic beachside body massage with champagne, while the terra maya ritual treatment invokes the Mayan traditions of the region.

Evening Entertainment

Excellence Riviera Cancun offers a diverse range of nightly entertainment; from professional shows and theme nights that showcase the indigenous Mayan culture to beachside barbeques and sporting events. Guests can also enjoy complimentary Spanish, dancing and cooking classes.

Fitness Centre

The well-equipped fitness centre has a full range of state of the art gym equipment, including treadmills, resistance trainers and free weights. Yoga and Pilates classes are also available, as well as water aerobics, water polo and aqua fitness.

Land Sports

From beachside volleyball and poolside table tennis to hiking trails and bike hire, Excellence Riviera Cancun has something for everyone. Tennis, billiards, beach football and beach volleyball, as well as darts, board games, archery and air rifle shooting are also available. Guests can also book a round of golf at the nearby Playa Mujeres Golf Club or a private tennis lesson with the onsite pro.

Six Swimming Pools

The swimming pool complex at the Excellence Riviera Cancun offers six individual pools, including a lazy river and hydro massage pool. There are also luxurious poolside loungers, all set within a lush landscaped garden of palm trees and yuccas.

Watersports

Enjoy a range of non-motorised water sports, including sail boats, sea kayaks, snorkel gear and paddle boards. Guests can also try an introductory scuba lesson. Adventurous guests can book deep sea fishing excursions, deep water shipwreck dives and night time diving tours through the resort's convenient concierge service.

24-Hour Room Service

Service at the Excellence Riviera Cancun is unfailingly friendly and accommodating and the 24-hour room service is no exception. Whether you fancy breakfast in bed or a late night snack, nothing is too much trouble for the resort's friendly Caribbean staff.

Excellence Riviera Cancun

Room Types

Junior Suite Spa or Pool View

Relax in this spacious suite with classic Caribbean décor and spa or pool views. Additional features include marble flooring and a bathroom with whirlpool bathtub and separate shower, a generously stocked minibar and espresso machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Swim-Up Suite Pool View

Enjoy this spacious ground floor suite with direct access to the swimming pool complex and a private furnished terrace with an outdoor Jacuzzi and sumptuous sun loungers. Additional features include marble flooring and a bathroom with a whirlpool bathtub and a separate shower, as well as a generously stocked minibar and espresso machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Suite Ocean View

Enjoy panoramic views of the aquamarine Caribbean Sea from your private balcony. The bright, elegant interiors offer a peaceful setting where you can simply relax. Additional features include marble flooring and a bathroom with a whirlpool bathtub and a separate shower, as well as a generously stocked minibar and espresso machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two Storey Rooftop Terrace Suite Spa Pool View

Arranged over two floors, these elegant Caribbean suites enjoy panoramic views across the spa and/or pool complex. Enjoy your own spacious rooftop terrace with a plunge pool and sumptuous lounge furniture. Other features include marble flooring and en suite bathroom with a whirlpool bathtub and separate shower, a generously stocked minibar and an espresso machine.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

Enjoy stunning views of the warm Caribbean Sea from your own private balcony. The spacious interiors provide a comfortable setting to relax. Excellence Club features include private check in and concierge service, your own private beach area, fresh flowers and a complimentary spa treatment. Additional features include marble flooring and a whirlpool bathtub with a separate shower, a fully stocked minibar and a deluxe coffee machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Swim-Up Suite Ocean View

This spacious ground floor suite offers direct access to the swimming pool complex, as well as a private furnished terrace with an outdoor Jacuzzi and relaxing sun loungers. Excellence Club features include private check in and concierge service, your own private beach area, fresh flowers and a complimentary spa treatment. Other features include a whirlpool bathtub with a separate shower, a well-stocked minibar and a deluxe coffee machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Two-Storey Rooftop Terrace Ocean Front

Set over two floors, these spacious suites enjoy panoramic views across the Caribbean. Enjoy your own rooftop terrace with a plunge pool and luxurious lounge furniture. Excellence Club features include private check-in and concierge service, a private beach area, fresh flowers and complimentary spa treatment. You can also enjoy marble flooring, a whirlpool bathtub and separate shower, a well stocked minibar and deluxe coffee machine.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front

Enjoy panoramic views across the turquoise Caribbean Sea from two private balconies. Relax in your own indoor and outdoor Jacuzzis. Excellence Club features include private check-in and concierge service, your own private beach area, fresh flowers and a complimentary spa treatment. Guests can also enjoy marble flooring and a whirlpool bathtub with a separate shower, a minibar and deluxe coffee machine.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front With Rooftop Terrace

Relax on your private rooftop terrace or in the plunge pool and open air shower or take in the panoramic views of the Caribbean from two private balconies. Excellence Club features include private check-in and concierge service, a private beach area, fresh flowers and a complimentary spa treatment. You can also enjoy the marble flooring, whirlpool bathtub, well stocked minibar, deluxe coffee machine and king size bed.

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite

These suites enjoy sweeping views of the Caribbean, as well as separate dining, living and kitchen spaces. Relax in the deep leather sofas or step out onto your spacious terrace or balcony. Excellence Club features include private check-in and concierge service, a private area of the beach, fresh flowers and a complimentary spa treatment. You can also make the most of the marble flooring and whirlpool bathtub, minibar, coffee machine and king sized bed.

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Riviera Cancun

Food & Drink

Basmati

Enjoy a refined Asian dining experience with regional dishes including rich curries, warm bhajis and spicy samosas cooked using traditional Indian techniques.

Chez Isabelle

Enjoy a taste of Paris' bohemian Left Bank in the elegant and refined setting of Chez Isabelle. Sample French classics like steak tartar, escargot and crème brûlée.

The Grill

The Grill offers a relaxing al fresco setting where you can enjoy a light lunch or informal dinner of flame grilled steak, chicken or shrimp.

The Lobster House

Set within the swimming pool complex in a distinctive open air palapa style structure, the Lobster House offers an informal poolside setting for breakfast, lunch or dinner. With the emphasis on local seafood, enjoy Red snapper served Veracruz style or the delicious seafood tortilla, Tostada de pescado.

Oregano restaurant

Oregano

Featuring traditional Italian cuisine, this trattoria style restaurant is a popular choice for an informal lunch of pizza or pasta.

Toscana

With its extensive buffet of freshly prepared eggs, fruit juices and natural shakes, this popular Italian restaurant is the ideal place to start the day. At lunchtime, enjoy freshly prepared omelettes, salads and cheeses. In the evening Toscana is the perfect setting for a romantic Italian meal washed down with fine Tuscan wine.

Spice

Excellence Riviera Cancun’s Spice restaurant features the best oriental cuisine from Japan, China, Vietnam and Thailand. The sushi bar is ideal for a casual snack, while the Grilled grouper fillet is a spicy teatime treat not to be missed.

Agave

Agave is the perfect place to sample some authentic Mexican food with a kick. The menu includes classic Mexican favourites like burritos, fajitas and enmoladas. With tableside entertainment, the outdoor hacienda-style courtyard is the perfect setting for a lively Mexican evening.

Las Olas

This late night beachside grill serves up delicious salads, wood-oven pizzas and burgers, perfect for a snack or larger meal.

Flavor Market

Enjoy a light snack with big flavours in this charming gourmet restaurant. Choose from an extensive menu of tapas style dishes like Spanish tortilla with shrimp or rice with coconut and octopus. Ask the knowledgeable sommelier for the perfect wine to complement your meal.

Sports Bar

Located next to the gym, the Sports Bar is the perfect place to catch up on the big match or enjoy a mid-afternoon snack. The bar menu includes tasty burgers, salads and sandwiches.

Board Basis Options

All Inclusive

Guests can enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorised water sports (sailing, windsurfing, sea kayaking, paddle board, snorkelling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness centre with state of the art equipment and free WiFi. You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Riviera Cancun

Special Offers

Honeymoon offer

Honeymoon and Anniversary offer

Celebrate your honeymoon or anniversary at Excellence Riviera Cancun and receive the following complimentary benefits and amenities:

• Welcome letter.
• Basket of fresh fruits in room upon arrival.
• A bottle of sparkling wine.
• One special romantic dinner (restaurant).
• Rose petals in the room upon arrival.
• Special turn down service.
• Champagne breakfast in bed (one per stay).
• 15% discount on your Photo package (non applicable for wedding packages).
• 15% discount on all Spa treatments.

Please note:
• Hotel must be notified at time of booking and will be required to present a copy of the wedding certificate at time of check in.
• Anniversary Package: Valid 7 days before or 7 days after your anniversary date.
• Honeymoon Package: Valid for 3 months after your wedding date.

Travelling
Thursday, November 1, 2018 to Saturday, October 31, 2020
Offer ends in 409 days

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