Hotel

Excellence Riviera Cancun

Excellence Riviera Cancun

Hayes & Jarvis Rating
TripAdvisor Review
15257 Reviews
Guide Price £1,759 per person
Based on 17 April 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Spa or Pool View Room (2 adults sharing) including return private transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

A taste of romance and relaxation

Located between the excitement of Cancun and the cosmopolitan town of Playa del Carmen, The Excellence Riviera Cancun is an ideal choice for those seeking a luxurious retreat close to the action without being in the hub of it all. Located on a beautiful white sand beach this all suite, adult only hotel has six pools which meander throughout the hotel grounds, a luxurious spa as well as a host of on site activities and sports. The hotel's ten bars, all serving premium brand drinks provide the ideal setting for relaxation after experiencing the sumptuous cuisine in one of the hotels 11 restaurants.

  • Named #7 all-inclusive resort in the world by the 2018 TripAdvisor® Travellers' Choice Award
  • Nearby to the resorts of Cancun and Playa del Carmen
  • Located on the beachfront of Riviera Cancun
  • Adults only luxury

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 440 rooms
  • Resort only permits guests aged 18 years and above

Main Facilities

  • Diving
  • Fitness facilities
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Barefoot style
  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Excellence Riviera Cancun

  • Beach
  • Approx. 15 minutes from Cancun International Airport
  • Easy reach to Cancun's lively bars, restaurants and night spots
  • Beachfront location with white sands and crystal blue waters
  • Perfect location to explore ancient ruins including Chichen Itza, Tulum and Coba
  • Get a taxi down to Playa Del Carmen for shopping and visiting Cozumel
15257 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 12134
  • Very Good 2172
  • Average 628
  • Poor 199
  • Terrible 124

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Dec 16, 2018

You won't find a better all inclusive resort...

We stayed with a group and had the most fantastic time - we expected to enjoy ourselves, but were blown away. The staff was phenomenal: -Enrique with Entertainment -Rosalba at the Aroma coffee bar -Juan Du Bois at the restaurant Spice -Luis at the restaurant Chez Isabelle But the best was Jorge at and near the Sol bar - he specifically helped to make our trip memorable and relaxing! Thank you to all of you for the hard work that you do to make our stay special.
Dec 16, 2018

Excellence delivers, but room for improvement

Long Island, New York

Excellence came very highly recommended to us so we decided to take our first adults-only trip. The resort is absolutely stunning. I have never seen such a beautiful setting. Everywhere you look there are fountains, statues, plantings. No detail is overlooked. So, our first impression was overall fabulous. Read on for the pros/cons in my opinion. PROS: I have NEVER been treated as well on vacation as we were here. Every staff member had a smile and greeting for us, and seemed genuinely happy. We had a huge, beautiful, clean room with large furnished balcony; comfortable king-size bed with luxurious bedding, in-room minibar replenished every day, in-room liquor (although we never had any), double sink, and a wonderful shower. We paid for an "ocean view" room but there was very little ocean visible, just pool, which was a beautiful view in itself. There was a nice TV but the offerings were almost all in Spanish. More programs in English would be welcome. Having an air-conditioner with in-room temperature control was a plus, and we were comfortable the whole time. The housekeeping staff is amazing. Room was cleaned beautifully every day, and there were little touches like cute towel animals added with nightly turndown service. I accidentally knocked a drinking glass off the nightstand, which broke into large pieces. I picked them up but called the desk and asked them to alert the maid to be careful in case there was any glass remaining. When the maid came that night, she had not been told about this. Once I explained, she got a broom and carefully swept the whole area. I was absolutely floored when she then summoned a male housekeeping staff member who appeared with a shopvac and vacuumed the entire area! We were so impressed by their service during our entire stay. We tipped them over and above the included gratuities. Lazy river pool was terrific. Very clean and huge, wrapping around the resort. Plenty of towels, pool floats, and waiter service; it was great to enjoy drinks poolside. Service in all the restaurants was impeccable. We had heard that there were long waits to get in, but we did not experience this at all. Once or twice we had to wait for a table, but not very long. We especially enjoyed the Aroma Cafe, where we had specialty coffee beverages made to our order and had delicious pastries and macarons virtually every day. Entertainment was very good. During the day, there was live music. At night we saw a circus-type show with acrobats, a magician, and one night an excellent Michael Jackson group. The best entertainment came on Mexican night, where an amazing buffet was set up outdoors, and a troupe of Mexican dancers performed incredible dances. CONS: These are the reasons why I didn't give a 5-star rating, and why we wouldn't return: We went to Cancun mainly for a beach vacation. The beach at Excellence was a major letdown. It is small and just so-so, and our local beaches are actually prettier. We were disappointed to find it wasn't the beautiful blue water that we have experienced on our many trips to the Caribbean. I know that seaweed is not the resort's fault, and it was admirable that they kept having the seaweed removed, but it made swimming uncomfortable, which is likely why nobody was in the water. We expected to lay by the beach every day, but we only spent one afternoon and ended up at the pool instead. Which brings me to the next con, which may sound nitpicky but was a real problem. There are not enough umbrellas and chairs, or sunbeds, around the lazy river pool or beach. When you come down with a beach bag, towels, and sunscreen expecting to lay out and enjoy, it is disappointing to find all the umbrella "huts" occupied. OK, I realize there is no guarantee. BUT, when you find virtually every chair "saved" with towels and books, and nobody comes back to them for hours, that is upsetting. We are not people who would remove someone's belongings from a chair because that could turn into a fight. Frustrated, we went to the desk to complain. We were told that chairs could not be "reserved" and that belongings would be removed from unoccupied chairs after 45 minutes and brought to the lost and found. Well, that was BS. We never saw anyone's belongings removed from chairs that sat empty for hour upon hour. Without a chair or sunbed there is virtually no place to sit by the pool. The main reason we went to Excellence was to lay by the pool or beach relaxing and enjoying the sun during our winter time. Running around and around trying to find an open umbrella was not fun. Finally, the food. With the exception of Spice, the hibachi restaurant, which we visited twice, we found it difficult to find food that we would eat on most of the restaurants' menus, including the French, Mexican, and tapas restaurants. The dishes were too "gourmet" for our taste and we found the menus limited. I wish there had been more simple choices to choose from. In addition, the serving sizes were ridiculously small. We could have ordered seconds but felt uncomfortable doing so. We found the drinks to be watered down.
View all
Excellence Riviera Cancun

Facilities

Miile Spa

A sanctuary of relaxation and rejuvenation set right on the beachfront. Where the elements of sun, air and water are used to ease the stresses of day to day life. Facilities include single and couple treatment rooms, bridal spa and offering a wide range of treatments from massages, manicures and pedicures.

Evening Entertainment

When the sun sets, the resort comes alive with a range of entertainment from singer and piano, Mexican bands to Mayan dancers.

Fitness Centre

Top of the range fitness centre with free weights and cardio machines.

Landsports

Keep active on your holiday and enjoy an array of sports either as a couple or a group of friends - ranging from volleyball, tennis, hiking trails, table tennis and archery.

Six Swimming Pools

With six swimming pools located around the resort in which two are heated in the winter and one exclusively for Excellence Club guests you'll be sure to find a spot to soak up the sun and refresh in the water.

Watersports

Watersports include the use of Hobie Cats, sea kayaks, snorkel gear and paddle boards.

24-Hour Room Service

At any time of the day you can request food and drink to your room, giving you the chance to have breakfast in bed,dinner on the terrace, or a midnight snack.

Excellence Riviera Cancun

Room Types

Junior Suite Spa or Pool View

A Spacious suite with one king or twin beds, a whirlpool bath tub, a pillow menu and a view of the pool or spa from the fully furnished balcony. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Swim-Up Suite Pool View

You'll spend most of your time on the expansive terrace which leads you with direct access into the pool. Located on the ground floor the terrace is fully furnished with outdoor Jacuzzi®, loungers and hammock. These suites come with either king size bed or two double beds. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Suite Ocean View

Lookout onto stunning ocean views from your balcony. Inside the spacious suite features a whirlpool bath, sitting area and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two Storey Rooftop Terrace Suite Spa Pool View

Head to the rooftop terrace which boasts a private plunge pool overlooking the spa and pool. Inside, the suite comes with a king-size bed, sitting area and a full marble bathroom. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

This spacious suite offers a large living area with a separate bedroom and king bed, a whirlpool bath tub, concierge service and ocean views. Enjoy a host of additional Excellence Club benefits and amenities including VIP check in and check out, access to the Excellence Club Lounge, upgraded mini-bar and Bvlgari® bathroom amenities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Swim-Up Suite Ocean View

With direct access into the pool from your private terrace and picturesque ocean views you get the best of both worlds from this suite. Other features include king-size bed, a whirlpool bath tub, a pillow menu and a host of Excellence Club facilities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Two-Storey Rooftop Terrace Ocean Front

What could be better than uninterrupted views of the ocean from your rooftop terrace and plunge pool? With dedicated check in and check out as part of your Excellence Club benefits, outdoor shower, king-size bed, whirlpool tub and separate shower.  

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front

This spacious suite offers a large bedroom with king-size bed, separate living area, a massage area, a whirlpool bath tub, concierge service, access to the Excellence club, VIP location and ocean views - the perfect suite for a romantic honeymoon getaway. 

Additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front With Rooftop Terrace

Offering two private and furnished balconies one with an outdoor whirlpool and the second is a rooftop terrace with plunge pool and loungers, outdoor shower and impressive views of the Caribbean Sea. Located in the VIP section additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite

Spanning 1,993 square foot with a generous sized living area, full front ocean views, a master bedroom with king-size bed, dining area and kitchen. Additional amenities for the Imperial Suite include; in-room check in and check out, laptop and IPad® for use during your stay, a private wine cellar dinner and in-room bar man service (once per stay and to be booked 24hrs prior through the concierge). Guests staying in an Imperial Suite receive a day pass to sister property Excellence Playa Mujeres with transportation included and unlimited access to "Aqua Wellness" spa circuit throughout your stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Riviera Cancun

Food & Drink

Basmati

Specialising in cuisine from north-west Indian regions, enjoy colourful and authentic decor creating a romantic and memorable dinner experience.

Chez Isabelle

Mouth-watering French cuisine is presented in an alluring Parisian-style atmosphere in this, the resort's signature French restaurant. There are indoor and outdoor areas to choose from and nightly live music to set the mood.

The Grill

Lunch here is served under a large thatch-roof; with a menu of snacks, sandwiches and burgers. For dinner, an al fresco experience of flame-grilled steaks, seafood and chicken is yours to savour. Lunch: 12:00 - 18:00 Dinner: 18:30 - 23:00

The Lobster House

The Lobster House serves poolside a la carte meals for breakfast, lunch and dinner. Dinner is particularly special for its menu of fresh seafood and lobster specialities; served by the glow of lanterns and moonlight. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 17:30 - 22:30

Oregano restaurant

Oregano

This popular Italian a la carte restaurant is open just for dinner,all your favourites from the south Mediterranean; pizzas, pastas, calzones and more.

Toscana

Toscana is the resort's second Italian restaurant, serving breakfast and lunch buffets followed by flavoursome dinners in multiple Tuscany-inspired courses. Just don't forget to save room for dessert. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 17:30 - 22:30

Spice

Spice is the resort's pan-Asian restaurant, serving food inspired by the culinary cultures of Japan and Thailand, through to China and Vietnam. There is a sushi bar and Teppanyaki tables to reserve a place on; providing some extra theatre to your meals.

Agave

Local Tex-Mex cuisine is served hot in this exciting restaurant. There is a hacienda-style courtyard for dining under the stars and an intimate indoor dining area; and look out for the table side mariachi bands, completing your authentic taste of Mexico.

Las Olas

Sit down by the beach and enjoy a lunch of fresh wood-oven pizzas, salads, and other fast food.

Aroma

Fresh baked breads and tasty treats like cakes, eclairs and ice cream are served with hot drinks in this relaxed cafe.

Flavor Market

This gourmet restaurant has a tapas menu; various small plates of food and a selection of premium wines that are specially selected to be paired against each dish.

Sports Bar

Sports play on the big screen whilst you enjoy drinks from the full service bar, lunch and dinner is full of pub classics like burgers and chips in this relaxed bar and restaurant.

La Habana

Classically styled, La Habana evokes the Cuban spirit with a menu of cigars and liquors in a cosy atmosphere.

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet.You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Riviera Cancun

Special Offers

Early booking discount

Save Up To 50%

Receive 50% off your accommodation when you book in December for stays between May and June 2019.

  • Valid on any length of stay
  • Black out dates may apply 

Travelling
Sunday, May 26, 2019 to Sunday, June 30, 2019
Offer ends in 17 hours

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