Hotel

Excellence Riviera Cancun

Excellence Riviera Cancun

Hayes & Jarvis Rating
TripAdvisor Review
13845 Reviews
Guide Price £1,509 per person
Based on 18 June 18 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Spa or Pool View Room (2 adults sharing) including return private transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

A taste of romance and relaxation

Located between the excitement of Cancun and the cosmopolitan town of Playa del Carmen, The Excellence Riviera Cancun is an ideal choice for those seeking a luxurious retreat close to the action without being in the hub of it all. Located on a beautiful white sand beach this all suite, adult only hotel has six pools which meander throughout the hotel grounds, a luxurious spa as well as a host of on site activities and sports. The hotel's ten bars, all serving premium brand drinks provide the ideal setting for relaxation after experiencing the sumptuous cuisine in one of the hotels 11 restaurants.

  • Named #7 all-inclusive resort in the world by the 2018 TripAdvisor® Travellers' Choice Award
  • Nearby to the resorts of Cancun and Playa del Carmen
  • Located on the beachfront of Riviera Cancun
  • Adults only luxury

Hotel Features

Hotel Category

Indulgent

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 440 rooms
  • Resort only permits guests aged 18 years and above

Main Facilities

  • Diving
  • Fitness facilities
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • Barefoot style
  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Excellence Riviera Cancun

  • Beach
  • Approx. 15 minutes from Cancun International Airport
  • Easy reach to Cancun's lively bars, restaurants and night spots
  • Beachfront location with white sands and crystal blue waters
  • Perfect location to explore ancient ruins including Chichen Itza, Tulum and Coba
  • Get a taxi down to Playa Del Carmen for shopping and visiting Cozumel
13845 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 10900
  • Very Good 2039
  • Average 590
  • Poor 194
  • Terrible 122

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 22, 2018

2nd trip not as impressive

Nova Scotia, Canada

We were here in April 2017 and was so impressed that we came back May 6 2018 for 8 days. This time around so not impressed. My fiance smokes and asked four different times for two days for an ash tray for the balcony. We still never got one we had to take one from the bar. The mini bar fridge never kept the drinks cold and it was moldy looking inside. Not a big deal breaker but when u pay a pretty penny to come here you don't expect to see these things. I read from another review that they talked about the lack of quality in drinks and I agree they definitely lacked this year then last. We don't pay for the excellence side because last year our first time ever being here we were treated pretty well so no need to upgrade well this year it felt like the only ones that mattered were the ones in the excellence side. The drinks last year u could order grey goose no issues(they don't keep it out but if u ask for it u get it with no isses) this year bar tender told me that they don't have it. I would have to be an excellence memeber and get t at their bar only in order to get that. Um excuse me, since When, why???? And we spoke to other guests they were told the same thing. The drinks were way more sugared down this year then last. I even found them hard to drink as there was too much syrup in them. So I didn't drink hardly any of the yummy drinks like tango mango from last year that I loved. Even a Caesar was more watered down this year. Not sure what changed with the drinks but so not impressed. The food was just ok this year. I had a burger made at Barcelona for lunch one day and couldn't even eat it. It was like mush. Burgers should be solid and this was like very soft it was very disgusting. Even though the buffet had lots of food it always seemed to be the same choices not much variety. We were very disappointed about the beach as well. Now this is not any fault of the resort but the water was not good for swimming in at all. We could only go into the water once in the 8 days as the rest of the time there was so much sea grass and water very murky. Not clear at all. On the beach the sea grass was piled so high the workers had a hard time keeping up. We are beach people and I was so looking forward to being by the water but cpuld only stay on the beach one day. The rest the smell and lack of being able to get in water kept us by the pool instead. There was a few waiters that were awesome but not the friendliness that we encountered last year with all the staff. Unfortunately, this will be our very last trip to ERC. We were extremely disappointed this year!!!!
May 22, 2018

Fantastic and complete vacation getaway!!!

Stamford, Connecticut

I was there for 4 days and it was a great experience. Pristine, clean facilities with wonderful service and super friendly staff. The food was surprisingly very good for an all-inclusive resort. Best restaraunt of them all was "Spice" followed by "Basmati". We did have breakfast every day by the beach restaraunt "Lobster Grill". There are fresh juices, fruit, margaritas everywhere. You have no incentive to leave the resort. If you can, do go for the bike tour organized by the resort. A scenic bike ride to Puerto Morelos beach and a brief stopover at the Flea Market will give you some outdoor Cancun flavor. Other than that we spent the entire team being entertained at the resort. Absolutely wonderful experience!!!
View all
Excellence Riviera Cancun

Facilities

Miile Spa

A sanctuary of relaxation and rejuvenation set right on the beachfront. Where the elements of sun, air and water are used to ease the stresses of day to day life. Facilities include single and couple treatment rooms, bridal spa and offering a wide range of treatments from massages, manicures and pedicures.

Evening Entertainment

When the sun sets, the resort comes alive with a range of entertainment from singer and piano, Mexican bands to Mayan dancers.

Fitness Centre

Top of the range fitness centre with free weights and cardio machines.

Landsports

Keep active on your holiday and enjoy an array of sports either as a couple or a group of friends - ranging from volleyball, tennis, hiking trails, table tennis and archery.

Six Swimming Pools

With six swimming pools located around the resort in which two are heated in the winter and one exclusively for Excellence Club guests you'll be sure to find a spot to soak up the sun and refresh in the water.

Watersports

Watersports include the use of Hobie Cats, sea kayaks, snorkel gear and paddle boards.

24-Hour Room Service

At any time of the day you can request food and drink to your room, giving you the chance to have breakfast in bed,dinner on the terrace, or a midnight snack.

Excellence Riviera Cancun

Room Types

Junior Suite Spa or Pool View

A Spacious suite with one king or twin beds, a whirlpool bath tub, a pillow menu and a view of the pool or spa from the fully furnished balcony. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Swim-Up Suite Pool View

You'll spend most of your time on the expansive terrace which leads you with direct access into the pool. Located on the ground floor the terrace is fully furnished with outdoor Jacuzzi®, loungers and hammock. These suites come with either king size bed or two double beds. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Junior Suite Ocean View

Lookout onto stunning ocean views from your balcony. Inside the spacious suite features a whirlpool bath, sitting area and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two Storey Rooftop Terrace Suite Spa Pool View

Head to the rooftop terrace which boasts a private plunge pool overlooking the spa and pool. Inside, the suite comes with a king-size bed, sitting area and a full marble bathroom. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

This spacious suite offers a large living area with a separate bedroom and king bed, a whirlpool bath tub, concierge service and ocean views. Enjoy a host of additional Excellence Club benefits and amenities including VIP check in and check out, access to the Excellence Club Lounge, upgraded mini-bar and Bvlgari® bathroom amenities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Swim-Up Suite Ocean View

With direct access into the pool from your private terrace and picturesque ocean views you get the best of both worlds from this suite. Other features include king-size bed, a whirlpool bath tub, a pillow menu and a host of Excellence Club facilities. 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Two-Storey Rooftop Terrace Ocean Front

What could be better than uninterrupted views of the ocean from your rooftop terrace and plunge pool? With dedicated check in and check out as part of your Excellence Club benefits, outdoor shower, king-size bed, whirlpool tub and separate shower.  

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front

This spacious suite offers a large bedroom with king-size bed, separate living area, a massage area, a whirlpool bath tub, concierge service, access to the Excellence club, VIP location and ocean views - the perfect suite for a romantic honeymoon getaway. 

Additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite Ocean Front With Rooftop Terrace

Offering two private and furnished balconies one with an outdoor whirlpool and the second is a rooftop terrace with plunge pool and loungers, outdoor shower and impressive views of the Caribbean Sea. Located in the VIP section additional benefits of the Honeymoon Suite include in-room check in and check out, butler service for luggage, Jacuzzi® decoration (to be arranged with concierge) and one express ironing (one outfit per stay per person). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite

Spanning 1,993 square foot with a generous sized living area, full front ocean views, a master bedroom with king-size bed, dining area and kitchen. Additional amenities for the Imperial Suite include; in-room check in and check out, laptop and IPad® for use during your stay, a private wine cellar dinner and in-room bar man service (once per stay and to be booked 24hrs prior through the concierge). Guests staying in an Imperial Suite receive a day pass to sister property Excellence Playa Mujeres with transportation included and unlimited access to "Aqua Wellness" spa circuit throughout your stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Riviera Cancun

Food & Drink

Basmati

Specialising in cuisine from north-west Indian regions, enjoy colourful and authentic decor creating a romantic and memorable dinner experience.

Chez Isabelle

Mouth-watering French cuisine is presented in an alluring Parisian-style atmosphere in this, the resort's signature French restaurant. There are indoor and outdoor areas to choose from and nightly live music to set the mood.

The Grill

Lunch here is served under a large thatch-roof; with a menu of snacks, sandwiches and burgers. For dinner, an al fresco experience of flame-grilled steaks, seafood and chicken is yours to savour. Lunch: 12:00 - 18:00 Dinner: 18:30 - 23:00

The Lobster House

The Lobster House serves poolside a la carte meals for breakfast, lunch and dinner. Dinner is particularly special for its menu of fresh seafood and lobster specialities; served by the glow of lanterns and moonlight. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 17:30 - 22:30

Oregano restaurant

Oregano

This popular Italian a la carte restaurant is open just for dinner,all your favourites from the south Mediterranean; pizzas, pastas, calzones and more.

Toscana

Toscana is the resort's second Italian restaurant, serving breakfast and lunch buffets followed by flavoursome dinners in multiple Tuscany-inspired courses. Just don't forget to save room for dessert. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 17:30 - 22:30

Spice

Spice is the resort's pan-Asian restaurant, serving food inspired by the culinary cultures of Japan and Thailand, through to China and Vietnam. There is a sushi bar and Teppanyaki tables to reserve a place on; providing some extra theatre to your meals.

Agave

Local Tex-Mex cuisine is served hot in this exciting restaurant. There is a hacienda-style courtyard for dining under the stars and an intimate indoor dining area; and look out for the table side mariachi bands, completing your authentic taste of Mexico.

Las Olas

Sit down by the beach and enjoy a lunch of fresh wood-oven pizzas, salads, and other fast food.

Aroma

Fresh baked breads and tasty treats like cakes, eclairs and ice cream are served with hot drinks in this relaxed cafe.

Flavor Market

This gourmet restaurant has a tapas menu; various small plates of food and a selection of premium wines that are specially selected to be paired against each dish.

Sports Bar

Sports play on the big screen whilst you enjoy drinks from the full service bar, lunch and dinner is full of pub classics like burgers and chips in this relaxed bar and restaurant.

La Habana

Classically styled, La Habana evokes the Cuban spirit with a menu of cigars and liquors in a cosy atmosphere.

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet.You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Riviera Cancun

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