Hotel

Excellence Playa Mujeres

Excellence Playa Mujeres

Hayes & Jarvis Rating
TripAdvisor Review
13784 Reviews
Guide Price £1,899 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Spa or Pool View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

An exclusive and luxurious beachfront retreat

When you enter Excellence Playa Mujeres, you experience a world of luxury and romance in an exclusive adults only setting. There are seven swimming pools to enjoy and a wide stretch of white sandy beach, plus a multitude of dining options including 10 irresistible restaurants and a beach grill plus 11 bars where you'll enjoy a delicious range of international and local cuisines and beverages. Choose from one of the elegant and spacious suites, each with its own Jacuzzi® and full marble bathroom, and order from 24-hour room service or pick from your fully-stocked minibar while relaxing. Activities and entertainment are also comprehensive, with watersports, tennis, theme nights, and a theatre with professional show nights. For a more exclusive experience, pick an Excellence Club suite and encounter an assortment of additional benefits including access to a VIP section of the resort with its own pools and lounge, and upgraded room and bathroom amenities that will certainly make your holiday something to remember for time to come.

  • Named #6 all-inclusive resort in the world by the 2018 TripAdvisor® Travellers' Choice Award
  • An exclusive adults-only resort
  • Stunning beachfront location
  • Luxurious all-inclusive package
  • Become a VIP with Excellence Club
  • Jacuzzi® in every suite

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 450 rooms
  • Resort only accepts guests aged 18 years and above

Main Facilities

  • Fitness facilities
  • Golf
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Excellence Playa Mujeres

  • Beach
  • Approx. 25 minutes from Cancun International Airport
  • Within an exclusive gated community of Playa Mujeres
  • Access to Playa Mujere's facilities such as golf courses and a marina
  • Look out and see Isla Mujeres out at sea
  • A short taxi ride from downtown Cancun with bars, shops and restaurants
13784 Reviews 94% of travellers recommended this hotel

Traveller ratings

  • Excellent 11517
  • Very Good 1604
  • Average 410
  • Poor 154
  • Terrible 99

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 22, 2018

Agave—Waiter-Jorge Luis Flores Santiago

Charlotte, North Carolina

Just want to share our appreciation for the wonderful service provided by Jorge Santiago at the Agave restaurant. He explained every single detail on the menu to see that we were happy with our selections. Jorge was very friendly, professional, and we greatly enjoyed the conversation throughout the dinner. Again we could not have been more pleased with the amazing service provided by Jorge tonight. Thank you!
Sep 21, 2018

Anniversary vacation

First impression was that the resort is safe and secured with guards and security gates. Once arrived at the hotel double doors opened as my wife and I were greeted with a cold glass of champagne! The resort is amazing. The main pool is nice has a swim up bar but is extremely crowded and noisy. For us we were looking for more a relaxing atmosphere. Our room was located on the ground level that had this amazing lazy river. Very peaceful and the scenery was beautiful with big palm trees. We found that the pool and beach bar has a brick oven pizza witch was just perfect appetizer to take to the beach. We meet the chef ROMAN a very knowledgeable and well spoken gentleman that is studying languages for his profession. I’ve never had a pizza that delicious. He always greeted my wife and I when near by by our first name.. also in the same bar we meet ALEJANDRO one of the best mixologist on the resort! Also very knowledgeable and professional greeting my wife and I when walking to the beach. A must go to when by the main pool and or at the beach! They made our trip that much more memorable. The spa service for couples was just hands down perfect. The one thing I must say was slightly annoying was that anything for dinner weather at the lobster grill which is by the pool or any restaurant inside the resort requires collar shirt and long pants.. I didn’t pack for it since I was going to the beach/ pool. I had to buy collar shirts and pants.. they offer rentals if you don’t mind dressing like a bell boy. The sleep quality is not that great they should upgrade their pillows and sheets. The food is amazing at all locations. Overall I would recommend this resort for an anniversary or honey moon because it is adults only. Slightly loud but there is some relaxing areas.
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Excellence Playa Mujeres

Facilities

Evening entertainment

Evening Entertainment

Entertainment is certainly on the menu at Excellence Playa Mujeres, and you'll find most of the action at the resort's very own theatre, which hosts live music, dancing, and other professional shows on certain nights. Otherwise, there are theme nights, dancing lessons, and other great things to get yourself involved with.

Miilé Spa

Find yourself at the resort's luxurious full-service spa and enjoy a multitude of rejuvenating experiences, including massages, body treatments, and beauty treatments, as well as a series of exclusive facilities like a mud bath, bubble bath massage, ice-treatment room, saunas and steam rooms with a cold plunge bath, and much more. Couples treatments can be arranged from the spa concierge desk so you can enjoy a memorable experience together.

Playa Mujeres Golf Course

Golf

At an additional charge and booked through the concierge tee-off at Greg Norman designed Play Mujeres Golf Club

Pool

Seven Swimming Pools

There are seven swimming pools at the resort in all, with four heated in winter and two for the exclusive use of Excellence Club members. With so many options, you'll be sure to find the perfect place to settle down and enjoy the water.

Watersports

Try a new water-based experience with activities ready to book straight from the resort. There is kayaking, snorkelling, sailing, and windsurfing, and even introductory scuba lessons with the option to move forward with further instruction.

Excellence Playa Mujeres

Room Types

Junior Suite Spa or Pool View

This spacious suite offers relaxing spa or pool views and includes a seating area and a luxurious full marble bathroom with a shower big enough for two, and a range of VIP amenities. You'll also receive a full-stocked minibar, in-room premium spirits and bottles of wine, and access to 24-hour room service, and much more.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Swim-Up Suites

Junior Suite Swim-Up Spa or Pool View

From this elegant suite you can enjoy instant access to the pool and dive right in every morning. It includes a king-size bed as well as a full marble bathroom, and comes with all the features you can expect from this luxurious resort, including a full-stocked minibar, room service box, pillow menu and turndown service.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Separate Shower
  • Telephone
  • Towels included
  • Whirlpool in room

Terrace Suite With Plunge Pool

These expansive suites offer large outdoor terrace with a plunge pool, comfortable lounge furniture and open-air shower. Inside, receive the same great amenities as the Junior Suites and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two-Storey Rooftop Terrace Suite Spa or Pool View

Experience the utmost in privacy and luxury this this two-storey suite which offers an exclusive private rooftop terrace with plunge pool so you can gaze out onto the pool or spa as you unwind. Downstairs, you'll be greeted with a king-size bed, seating area, and a full marble bathroom with a double shower for two. Perfect for people who want to soak up the sun in a peaceful, private, and intimate setting.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Pool View

Offering a private and furnished terrace with a lounge bed for two, overlooking the spa or pool. Indoor amenities include a Jacuzzi® for two and come with a host of Excellence Club benefits including private check in and check out, access to the Excellence Club Lounge, Bvlgari® bathroom amenities, upgraded mini-bar and room service menu plus one Aqua Wellness spa treatment per person per stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Pool at Excellence Playa Mujeres

Excellence Club Junior Swim-Up Suite Pool View

Situated in the resort's VIP Excellence Club section, these suites offer direct access to the pool and come with a wealth of amenities and features that will ensure you holiday goes just as you want it to. Sip drinks from the upgraded minibar on your own private furnished terrace, or inside on a spacious L-shaped sofa in the sitting area. There's also a marble bathroom with double shower, exclusive amenities, a Nespresso® machine, and daily fruit in your room.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

With the additional Excellence Club benefits enjoy stunning ocean vistas from your fully furnished balcony with lounger for two and chairs. Boasting a four poster king-size bed, sitting area with an L-shaped sofa and full marble bathroom with separate rain shower for two. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Excellence Club Two-Storey Rooftop Suite Ocean View

The Excellence Club version of the two-storey suite offers outstanding views of the Caribbean Sea from your own private rooftop terrace, and the added benefits of upgraded minibar and amenities, and exclusive access to the luxurious VIP section of the resort. Other superb features include an express room service menu, which means that savoury snacks can be enjoyed almost immediately, when you want them most.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite With Private Pool

Located on the ground floor these suites are perfect for honeymoon couples looking for a romantic retreat. Located on the ground floor offering a fully furnished terrace with access to a 420 square foot private pool, a lounge bed for two and unspoilt views of the Caribbean Sea. With Excellence Club benefits you also receive in-room check in and check out, butler service for luggage, special Jacuzzi® decorations (to be arranged through the concierge) and express ironing (one outfit per person per stay). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Two Storey Rooftop Terrace Suite With Plunge Pool

Spacious and with an expansive rooftop terrace capture the stunning views of the Caribbean Sea from your private plunge pool. Including the same Excellence Club and additional benefits as the Excellence Club Honeymoon Suite with Private Pool interior amenities include a four poster king-size bed, full marble bathroom and separate living room. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite With Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites but the Imperial Suites comes with an expansive terrace with a 560 square foot private pool with frontal ocean views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite Two-Storey Rooftop Terrace Suite with Plunge Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites, the Imperial Suites comes with a private rooftop terrace fully furnished with a plunge pool and ocean front views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Playa Mujeres

Food & Drink

Agave

Authentic Mexican and Tex-Mex favourites - try the famous dishes in their homeland from seafood to meat dishes.

Barcelona

Enjoy the famous dishes from Spain and the Mediterranean open for dinner and serving a variety of cuisines from paella, seafood and tapas style dining.

Basmati

Basmati specialises in the regional dishes of India's north-west region with bright-coloured decor creating a romantic and authentic backdrop.

Chez Isabelle

You will feel like you are in the romantic city of Paris when dining at this exquisite French restaurant. With indoor and outdoor seating and live music it creates the perfect ambiance for dinner.

Flavor Market

Small plates packed with big flavour in this cozy restaurant serving tapas dishes and an array of premium wines.

The Lobster House

The clue is in the name, enjoy great shellfish dishes from lobster to prawns and serving tasty a la carte dishes for breakfast lunch and dinner. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 18:00 - 23:00

Spice

Taste Asia with signature dishes from Japan, China,Vietnam and Thailand, with a sushi bar and Teppanyaki rooms for a spot of show-cooking and entertainment.

Toscana

Open for breakfast and lunch serving buffet-style and for dinner enjoy the flavours of Tuscany region of Italy from pasta, pizza to seafood dishes. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 18:00 - 22:30

Sports Bar

Watch a big game with a beer and snacks with full bar service and snack menu open for lunch and dinner. Lunch: 15:30 - 17:30 Dinner: 18:00 - 22:30

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet.You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Playa Mujeres

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