Pool and beach overview

Hotel

Excellence Playa Mujeres

Excellence Playa Mujeres

Hayes & Jarvis Rating
TripAdvisor Review
14246 Reviews
Guide Price £1,899 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Spa or Pool View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

An exclusive and luxurious beachfront retreat

When you enter Excellence Playa Mujeres, you experience a world of luxury and romance in an exclusive adults only setting. There are seven swimming pools to enjoy and a wide stretch of white sandy beach, plus a multitude of dining options including 10 irresistible restaurants and a beach grill plus 11 bars where you'll enjoy a delicious range of international and local cuisines and beverages. Choose from one of the elegant and spacious suites, each with its own Jacuzzi® and full marble bathroom, and order from 24-hour room service or pick from your fully-stocked minibar while relaxing. Activities and entertainment are also comprehensive, with watersports, tennis, theme nights, and a theatre with professional show nights. For a more exclusive experience, pick an Excellence Club suite and encounter an assortment of additional benefits including access to a VIP section of the resort with its own pools and lounge, and upgraded room and bathroom amenities that will certainly make your holiday something to remember for time to come.

  • Named #6 all-inclusive resort in the world by the 2018 TripAdvisor® Travellers' Choice Award
  • An exclusive adults-only resort
  • Stunning beachfront location
  • Luxurious all-inclusive package
  • Become a VIP with Excellence Club
  • Jacuzzi® in every suite

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 450 rooms
  • Resort only accepts guests aged 18 years and above

Main Facilities

  • Fitness facilities
  • Golf
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Excellence Playa Mujeres

  • Beach
  • Approx. 25 minutes from Cancun International Airport
  • Within an exclusive gated community of Playa Mujeres
  • Access to Playa Mujere's facilities such as golf courses and a marina
  • Look out and see Isla Mujeres out at sea
  • A short taxi ride from downtown Cancun with bars, shops and restaurants
14246 Reviews 94% of travellers recommended this hotel

Traveller ratings

  • Excellent 11937
  • Very Good 1629
  • Average 419
  • Poor 160
  • Terrible 101

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Dec 19, 2018

5th trip in 4 years and planning on a return in May 2019.

USA

Another fabulous visit. We just love walking through those special doors and slipping into paradise for a week, for another great vacation. We take it day by day...some days we spend at the beach with Roger and Alan and other days join in on entertainment and activities at the main pool,with Julianna and Florcial. These 4 kept us “hydrated” all week and are all assets to EPM. We do not do EC and are more than satisfied. Rooms are clean, roomy and comfortable. Housekeeping does a great job as does room service. The entertainment team ,as usual, work their tails off day in and day out. We had so much fun with Luis during pool blackjack, Eddie the tennis pro & volleyball king, and loved being greeted every morning by Monica and Samantha who gave us a review of daily activities. It has been so nice to see Dante year after year and work his way to a supervisor in Training. We hope when we return he’ll have accomplished his goal. There were a few new bands and shows this time around . The Tenors, El Divo were incredible..We hope they become a regular. At Las Olas one day there was a Venezuelan Band that we were very underwhelmed with. They seemed to be on break more than playing. It was difficult to keep an audience. The Saturday night entertainment in theatre was a 2 male duet. They weren’t bad but did not belong in the theatre...would have been much better received in a smaller setting like at prelude bar. Elvis too needs to be back at prelude ....he does much better there in our opinion. Many of the standards from past visits were again enjoyable...Cuban Band at pool, Rock Band at Las Olas on Friday ( our favorite), Michael Jackson Show , Fire Show, Circus Show, and early evening entertainment at prelude. We missed Silent Dance Night but heard it was so fun. A must for next visit. We missed Date Night this trip , as we had a late lunch that day and didn’t want to eat big that night...our loss as we really enjoyed it in May. We enjoyed being greeted by the “Beautiful Ladies of Toscana”. These young ladies ( all new since May ) were charming and accommodating when we did buffet breakfast and lunch. Breakfast at Lobster house was delicious but service was a little slow. The Grill has changed up the menu a bit and was very enjoyable. Alejandro waited on us 2 evenings and was fabulous...always dropping off extra appetizers, desserts, drinks! He is a asset and has learned “The EPM Way” very well! Service at Chez 2 evenings was over the top as usual and meals were great. Filet and Lamb are so good. Spice was tasty but menu is limited for those who don’t like sushi, although I’ve heard since November they have a “new menu update”.It was great seeing Samuel (why not) again, he is one of the best! It is very clear Nelson has things under control with food and beverage service...always improving and trying new things. He makes it a point to talk to guests and get feedback. He is a gem and such a gentleman. Our one non complimentary comment has to do with the New Aroma. Location is great but space is way to small. Seating has been cut in half and lay out of counter to order coffees / ice cream is back to back with self service pastries and sandwich chests. This cause a “traffic jam”. In the very least the coffee / ice cream counter should be straight ahead against back wall with seating and self service chests up front to free up congestion. Best coffee on resort and all the treats are wonderful. Also, we wish that smoking was not allowed IN the pools, We’ve seen this every trip and every trip people get messy with ash trays in the pools. In our opinion it’s unneccesary. We obviously love EPM. The grounds are impeccable and the staff from top down really care about the guest experiences. We love how Department Heads circulate the grounds to get feedback from guest and interact with their teams. We are trying to firm up dates for May 2019 for 10 nights...because 7 nights just isn’t enough for us. We love meeting other guests and forming acquaintances during our stays. Kalido Travel with Liam Dodd is a reliable and safe transportation service. They are on top of flight changes and waiting for you when you exit the terminal. We can’t wait to return.
Dec 18, 2018

Another Terrific Visit

Waterloo, New York

I have been visiting the Excellence Playa Mujeres for about 15 years – sometimes twice a year – except for a few years when they seemed headed in a bad direction (the “dark years,” which, happily, have been left far behind). I spent 6 nights there in December with a group of 5 friends. Everyone had a wonderful time – we always do. I have tried other Excellence resorts, and other resorts in the Cancun area, but this is where I always return – it is my clear favorite. Everything at this resort is top-notch. The food is great, the liquor flowing, and the rooms beautiful. With that as the foundation, it is the friendliness of the staff that makes the time at Excellence so great. The friendliness is pervasive – and is there between staff members as well as between staff members and guests. My favorite place to start every day is Aroma – the coffee shop – for good coffee and great cinnamon rolls and a chance to be greeted by Gloria and Maria. I then get to listen to them chat with each other as they manipulate the espresso machines and serve the customers. They have been chatting with each other for years. They are nice to each other and that then is reflected on how nice they are to those who visit. Our visit this time was directed by Daniela, who heads the concierge staff, and she was terrific. Pedro of the concierge staff saw me from across the beach and came to give me a hug and welcome me back – I have known him for several years. Carlos, who I think I have not met before this year, was around every day to wish me a good day and to ask if there was anything that he could do. Ivan, who moves luggage around for people, was there every day to say hello – I have been happy to see him during each vacation for many years. My friends and I hung around the Imperial Suite with a pool, and Veronica (I may be misspelling her name), was there with a smile many times each day, to be sure that he had whatever we needed. She was a ray of sunshine throughout our stay. All of the servers at all the restaurants were terrific – we visited a different restaurant each night. Favorites were the Mexican restaurant and the Indian restaurant. We also had a dinner for the six of us in the Wine Cellar – a wonderfully relaxing 3-hour event. Breakfast each day in the Lobster House was wonderful, and Jorge Antonio, who was our waiter most mornings, got our day off to a good start with many smiles (one morning, one of my friends enjoyed her eggs so much that she nearly licked the plate – coming to remove the dishes, Jorge Antonio enquired with a smile, “Did you have any complaints about the food.” “Are you sure?” – it was the servers taking the time to chat and joke with the guests – rather than simply delivering the food efficiently – that made many of the meals so memorable). We had a group tequila tasting, led by Iris. She was wonderful and full of pride in her country, her employer, and herself. Rather than just bringing several bottles for us to sample, she brought small plates of food to go with three types of tequila – that made the afternoon so much more interesting. She talked about how she had started at Excellence as a dishwasher, and worked her way up to be one of the wine stewards in the French Restaurant. It was a terrific afternoon. I already have my reservations in for next year. This place is a delight. If you have not tried it yet, you should.
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Excellence Playa Mujeres

Facilities

Evening entertainment

Evening Entertainment

Entertainment is certainly on the menu at Excellence Playa Mujeres, and you'll find most of the action at the resort's very own theatre, which hosts live music, dancing, and other professional shows on certain nights. Otherwise, there are theme nights, dancing lessons, and other great things to get yourself involved with.

Miilé Spa

Find yourself at the resort's luxurious full-service spa and enjoy a multitude of rejuvenating experiences, including massages, body treatments, and beauty treatments, as well as a series of exclusive facilities like a mud bath, bubble bath massage, ice-treatment room, saunas and steam rooms with a cold plunge bath, and much more. Couples treatments can be arranged from the spa concierge desk so you can enjoy a memorable experience together.

Playa Mujeres Golf Course

Golf

At an additional charge and booked through the concierge tee-off at Greg Norman designed Play Mujeres Golf Club

Pool

Seven Swimming Pools

There are seven swimming pools at the resort in all, with four heated in winter and two for the exclusive use of Excellence Club members. With so many options, you'll be sure to find the perfect place to settle down and enjoy the water.

Watersports

Try a new water-based experience with activities ready to book straight from the resort. There is kayaking, snorkelling, sailing, and windsurfing, and even introductory scuba lessons with the option to move forward with further instruction.

Excellence Playa Mujeres

Room Types

Junior Suite Spa or Pool View

This spacious suite offers relaxing spa or pool views and includes a seating area and a luxurious full marble bathroom with a shower big enough for two, and a range of VIP amenities. You'll also receive a full-stocked minibar, in-room premium spirits and bottles of wine, and access to 24-hour room service, and much more.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Swim-Up Suites

Junior Suite Swim-Up Spa or Pool View

From this elegant suite you can enjoy instant access to the pool and dive right in every morning. It includes a king-size bed as well as a full marble bathroom, and comes with all the features you can expect from this luxurious resort, including a full-stocked minibar, room service box, pillow menu and turndown service.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Separate Shower
  • Telephone
  • Towels included
  • Whirlpool in room

Terrace Suite With Plunge Pool

These expansive suites offer large outdoor terrace with a plunge pool, comfortable lounge furniture and open-air shower. Inside, receive the same great amenities as the Junior Suites and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Two-Storey Rooftop Terrace Suite Spa or Pool View

Experience the utmost in privacy and luxury this this two-storey suite which offers an exclusive private rooftop terrace with plunge pool so you can gaze out onto the pool or spa as you unwind. Downstairs, you'll be greeted with a king-size bed, seating area, and a full marble bathroom with a double shower for two. Perfect for people who want to soak up the sun in a peaceful, private, and intimate setting.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Pool View

Offering a private and furnished terrace with a lounge bed for two, overlooking the spa or pool. Indoor amenities include a Jacuzzi® for two and come with a host of Excellence Club benefits including private check in and check out, access to the Excellence Club Lounge, Bvlgari® bathroom amenities, upgraded mini-bar and room service menu plus one Aqua Wellness spa treatment per person per stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Pool at Excellence Playa Mujeres

Excellence Club Junior Swim-Up Suite Pool View

Situated in the resort's VIP Excellence Club section, these suites offer direct access to the pool and come with a wealth of amenities and features that will ensure you holiday goes just as you want it to. Sip drinks from the upgraded minibar on your own private furnished terrace, or inside on a spacious L-shaped sofa in the sitting area. There's also a marble bathroom with double shower, exclusive amenities, a Nespresso® machine, and daily fruit in your room.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Junior Suite Ocean Front

With the additional Excellence Club benefits enjoy stunning ocean vistas from your fully furnished balcony with lounger for two and chairs. Boasting a four poster king-size bed, sitting area with an L-shaped sofa and full marble bathroom with separate rain shower for two. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Excellence Club Two-Storey Rooftop Suite Ocean View

The Excellence Club version of the two-storey suite offers outstanding views of the Caribbean Sea from your own private rooftop terrace, and the added benefits of upgraded minibar and amenities, and exclusive access to the luxurious VIP section of the resort. Other superb features include an express room service menu, which means that savoury snacks can be enjoyed almost immediately, when you want them most.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite With Private Pool

Located on the ground floor these suites are perfect for honeymoon couples looking for a romantic retreat. Located on the ground floor offering a fully furnished terrace with access to a 420 square foot private pool, a lounge bed for two and unspoilt views of the Caribbean Sea. With Excellence Club benefits you also receive in-room check in and check out, butler service for luggage, special Jacuzzi® decorations (to be arranged through the concierge) and express ironing (one outfit per person per stay). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Two Storey Rooftop Terrace Suite With Plunge Pool

Spacious and with an expansive rooftop terrace capture the stunning views of the Caribbean Sea from your private plunge pool. Including the same Excellence Club and additional benefits as the Excellence Club Honeymoon Suite with Private Pool interior amenities include a four poster king-size bed, full marble bathroom and separate living room. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite With Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites but the Imperial Suites comes with an expansive terrace with a 560 square foot private pool with frontal ocean views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite Two-Storey Rooftop Terrace Suite with Plunge Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites, the Imperial Suites comes with a private rooftop terrace fully furnished with a plunge pool and ocean front views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Playa Mujeres

Food & Drink

Agave

Authentic Mexican and Tex-Mex favourites - try the famous dishes in their homeland from seafood to meat dishes.

Barcelona

Enjoy the famous dishes from Spain and the Mediterranean open for dinner and serving a variety of cuisines from paella, seafood and tapas style dining.

Basmati

Basmati specialises in the regional dishes of India's north-west region with bright-coloured decor creating a romantic and authentic backdrop.

Chez Isabelle

You will feel like you are in the romantic city of Paris when dining at this exquisite French restaurant. With indoor and outdoor seating and live music it creates the perfect ambiance for dinner.

Flavor Market

Small plates packed with big flavour in this cozy restaurant serving tapas dishes and an array of premium wines.

The Lobster House

The clue is in the name, enjoy great shellfish dishes from lobster to prawns and serving tasty a la carte dishes for breakfast lunch and dinner. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 18:00 - 23:00

Spice

Taste Asia with signature dishes from Japan, China,Vietnam and Thailand, with a sushi bar and Teppanyaki rooms for a spot of show-cooking and entertainment.

Toscana

Open for breakfast and lunch serving buffet-style and for dinner enjoy the flavours of Tuscany region of Italy from pasta, pizza to seafood dishes. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 18:00 - 22:30

Sports Bar

Watch a big game with a beer and snacks with full bar service and snack menu open for lunch and dinner. Lunch: 15:30 - 17:30 Dinner: 18:00 - 22:30

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet.You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Playa Mujeres

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