• Pool and beach overview

Excellence Playa Mujeres

An exclusive and luxurious beachfront retreat

When you enter Excellence Playa Mujeres, you experience a world of luxury and romance in an exclusive adults only setting. There are seven swimming pools to enjoy and a wide stretch of white sandy beach, plus a multitude of dining options including 10 irresistible restaurants and a beach grill plus 11 bars where you'll enjoy a delicious range of international and local cuisines and beverages. Choose from one of the elegant and spacious suites, each with its own Jacuzzi® and full marble bathroom, and order from 24-hour room service or pick from your fully-stocked minibar while relaxing. Activities and entertainment are also comprehensive, with watersports, tennis, theme nights, and a theatre with professional show nights. For a more exclusive experience, pick an Excellence Club suite and encounter an assortment of additional benefits including access to a VIP section of the resort with its own pools and lounge, and upgraded room and bathroom amenities that will certainly make your holiday something to remember for time to come.

Hayes & Jarvis Rating

Guide Price

 £1,999  per person
Hotel Category
Luxury
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 18521 Reviews
a large body of water surrounded by trees with Ik Kil in the background

Hotel highlights

  • Named #6 all-inclusive resort in the world by the 2018 TripAdvisor® Travellers' Choice Award
  • An exclusive adults-only resort
  • Stunning beachfront location
  • Luxurious all-inclusive package
  • Become a VIP with Excellence Club
  • Jacuzzi® in every suite

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 450 rooms
  • Resort only accepts guests aged 18 years and above

Main Facilities

  • Fitness facilities
  • Golf
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive

Hotel Location

Location Highlights

Excellence Playa Mujeres

  • Beach
  • Approx. 25 minutes from Cancun International Airport
  • Within an exclusive gated community of Playa Mujeres
  • Access to Playa Mujere's facilities such as golf courses and a marina
  • Look out and see Isla Mujeres out at sea
  • A short taxi ride from downtown Cancun with bars, shops and restaurants
18521 Reviews 94% of travellers recommended this hotel

Traveller ratings

  • Excellent 15747
  • Very Good 1936
  • Average 506
  • Poor 196
  • Terrible 136

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 28, 2020

My happy place

East York, Pennsylvania

We are repeat visitors to Excellence Playa Mujeres – they have set the bar so high that when considering an all-inclusive, we simply have no interest in looking anywhere else. Our most recent trip in January 2020 was no exception – everything was perfection. We flew into the Cancun airport to a ghost town – which was perfect because we zipped through in about 30 minutes and were on our way! We had booked private transport through Kalido (separate review) and once again, we were very happy with their service. Arrival at EPM was within 40 minutes and we were settled in for six days of fun. Check in (and later, check out) was seamless. ROOM: We were shown to EC Room 7019 which was a swim-up on Pool 7. It was clean and lovely, and the decking is fantastic – nothing like having your own private deck with a bed. This is the room set right at the corner of two connecting hallways, and while it did not bother us, I could hear noise from both hallways when relaxing. GROUNDS/BEACH/POOL: impeccable. The grounds are lovely and we still enjoy wandering them and looking at the all the various artistic touches. It’s especially beautiful walking at night – although we did have a few mosquitos, but spraying OFF before we left the room took care of them. We varied our days between the pool – usually Pool 7 because it was so convenient – and the beach, although it is chiller in January. Beds were fairly busy but we were usually able to get loungers all day long. The beach was gorgeous, and we usually lazed the day away napping or reading. SPA: 80 Deep Tissue for couples – on special and it was worth every penny. We enjoyed the hydrotherapy beforehand (although my husband skipped the ice shower and cold dunk because he doesn’t like the chill. FOOD: We had some really excellent meals – I like to ask the staff for suggestions since they know the menu best. Our favorites included the spicy duck at Spice, the chicken karma at Basmati, and the salmon and pork shank at Agave. Our favorite meal was the last night at the EC-only Magna, and it was really special – Angel was our server and he was fantastic. The cauliflower soup was out of this world, and spinach and goat cheese ravioli was awesome. For the meal, we sampled the lamb, the surf and turf, and the top sirloin – they were all delicious and we were stuffed, but then they brought out a special dessert celebrating us spending 50 nights at the resort, which was really sweet (I may have teared up at the thoughtfulness). We also were able to attend the Sweet Treat party (Monday at 4:30 PM), and the Oreo fraps were amazing. Our only less-than-stellar experience was in the Sports Bar – we went in there one afternoon while it was raining. Unfortunately, a lot of people had the same idea, and they were also setting up a buffet for a football game, so the food took 45 min (cheese sticks and wings). Not a big deal, but it might be helpful to have extra staff the day they’re doing the buffet. Also, the cheese sticks were not the ones we had previously – more like room service (first world problems). We also ordered room service several times – the Excellence burger and Mediterranean salad were awesome, but we really miss the chocolate and tres leche cake from before. Aroma (coffee shop) and Revive (smoothie bar) were also regular favorites. SECURITY: I know there’s been some comments about the security, so I want to share this experience – while floating in Pool 7, we left our swim up door unlatched (we were always in sight of the room) and the room key in the room. At one point, a maid poked her head out and waved and we waved back, not thinking anything of it. A few hours later, I needed to use the restroom – and was locked out. I started slightly panicking, thinking about if I could make it to the nearest public restroom without peeing myself, when I walked by the concierge office and knocked to see if they could let me in the room. Two minutes later, the head of security was at our room and let me in, but the first thing he asked was I show my passport to be verified against the name on the list. I was really pleased how this was handled – that they were so proactive in making sure that everything was on the up and up. Kudos Excellence! WIFI: Strong enough throughout the trip for steaming workouts to my IPad and watching movies. STAFF: These are some of the standouts who really made our trip special: The EC concierge team – Manuel, Caesar, Erick, Emilio and Ignacio. Best team at the resort. Carolina Paz – her beautiful face is always so welcoming and she goes out of her way to check in with us. Carmen and Leo at the spa – love these ladies. Nelson and Pedro – two of my favorite guys. I can’t speak highly enough of them. Alana, Tonatintuh, and Alberto at Toscana Buffet – tremendous folks. Angel at Magna – see above; he’s one of the best. Juliana – amazing server. Samuel at Agave – really made our meal. Laura at Havana – lovely woman and very helpful in setting up out hookah ($25) and helping my husband with cigars. Thank you again, EPM! We will hopefully see you in June (or August, depending on travel situation). Much love!
Mar 28, 2020

Great resort, but we were abandoned

Leeds, United Kingdom

The way in which the hotel handled the shut down was in bad taste. To inform us of the closure by an incredibly brief letter added to our worries and necessitated a great deal of time spent at the front desk asking questions. You failed to notify our Tour Operator who had to hear of the move to close from us and provided no assurances, help or flexibility to people who were facing being thrown out onto the streets in a foreign country. The way in which you went about packing the resort away over the last 2-4 days ruined our holiday- we had to ask for several things to be brought back out, which we had been using, inclusiong sunbeds and pool mats. Staff were noticably shaken about being laid off in such a cutthroat way and many were simply told to leave only an hours' notice. The gym, though it remained open, became a storage area for blankets, limiting its use considerably and all but two restaurants remained open. The decision that the resort made to close was purely budget-driven and did not bear the enjoyment of hotel guests in mind one bit. The virus was not affecting this area of Cancun at the time of the hotel closing and closure came as a result of the hotel being at limited occupancy. It goes to show that, when the chips are down, the resort will abandon customers in a heartbeat.
View all
Excellence Playa Mujeres

Facilities

Evening entertainment

Evening Entertainment

Entertainment is certainly on the menu at Excellence Playa Mujeres, and you'll find most of the action at the resort's very own theatre, which hosts live music, dancing, and other professional shows on certain nights. Otherwise, there are theme nights, dancing lessons, and other great things to get yourself involved with.

Miile Spa

Miilé Spa

Find yourself at the resort's luxurious full-service spa and enjoy a multitude of rejuvenating experiences, including massages, body treatments, and beauty treatments, as well as a series of exclusive facilities like a mud bath, bubble bath massage, ice-treatment room, saunas and steam rooms with a cold plunge bath, and much more. Couples treatments can be arranged from the spa concierge desk so you can enjoy a memorable experience together.

Playa Mujeres Golf Course

Golf

At an additional charge and booked through the concierge tee-off at Greg Norman designed Play Mujeres Golf Club

Pool

Seven Swimming Pools

There are seven swimming pools at the resort in all, with four heated in winter and two for the exclusive use of Excellence Club members. With so many options, you'll be sure to find the perfect place to settle down and enjoy the water.

a person in a swimsuit walking on a beach

Watersports

Try a new water-based experience with activities ready to book straight from the resort. There is kayaking, snorkelling, sailing, and windsurfing, and even introductory scuba lessons with the option to move forward with further instruction.

Excellence Playa Mujeres

Room Types

a living room filled with furniture and a mirror

Junior Suite Spa or Pool View

This spacious suite offers relaxing spa or pool views and includes a seating area and a luxurious full marble bathroom with a shower big enough for two, and a range of VIP amenities. You'll also receive a full-stocked minibar, in-room premium spirits and bottles of wine, and access to 24-hour room service, and much more.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Swim-Up Suites

Junior Suite Swim-Up Spa or Pool View

From this elegant suite you can enjoy instant access to the pool and dive right in every morning. It includes a king-size bed as well as a full marble bathroom, and comes with all the features you can expect from this luxurious resort, including a full-stocked minibar, room service box, pillow menu and turndown service.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Separate Shower
  • Telephone
  • Towels included
  • Whirlpool in room

Terrace Suite With Plunge Pool

These expansive suites offer large outdoor terrace with a plunge pool, comfortable lounge furniture and open-air shower. Inside, receive the same great amenities as the Junior Suites and a king-size bed. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
EC Two Storey Rooftop Terrace Suite Ocean Front

Two-Storey Rooftop Terrace Suite Spa or Pool View

Experience the utmost in privacy and luxury this this two-storey suite which offers an exclusive private rooftop terrace with plunge pool so you can gaze out onto the pool or spa as you unwind. Downstairs, you'll be greeted with a king-size bed, seating area, and a full marble bathroom with a double shower for two. Perfect for people who want to soak up the sun in a peaceful, private, and intimate setting.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a living room filled with furniture and a mirror

Excellence Club Junior Suite Pool View

Offering a private and furnished terrace with a lounge bed for two, overlooking the spa or pool. Indoor amenities include a Jacuzzi® for two and come with a host of Excellence Club benefits including private check in and check out, access to the Excellence Club Lounge, Bvlgari® bathroom amenities, upgraded mini-bar and room service menu plus one Aqua Wellness spa treatment per person per stay. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Pool at Excellence Playa Mujeres

Excellence Club Junior Swim-Up Suite Pool View

Situated in the resort's VIP Excellence Club section, these suites offer direct access to the pool and come with a wealth of amenities and features that will ensure you holiday goes just as you want it to. Sip drinks from the upgraded minibar on your own private furnished terrace, or inside on a spacious L-shaped sofa in the sitting area. There's also a marble bathroom with double shower, exclusive amenities, a Nespresso® machine, and daily fruit in your room.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a view of a living room filled with furniture and a flat screen tv

Excellence Club Junior Suite Ocean Front

With the additional Excellence Club benefits enjoy stunning ocean vistas from your fully furnished balcony with lounger for two and chairs. Boasting a four poster king-size bed, sitting area with an L-shaped sofa and full marble bathroom with separate rain shower for two. 

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
EC Two Storey Rooftop Terrace Suite Ocean Front

Excellence Club Two-Storey Rooftop Suite Ocean View

The Excellence Club version of the two-storey suite offers outstanding views of the Caribbean Sea from your own private rooftop terrace, and the added benefits of upgraded minibar and amenities, and exclusive access to the luxurious VIP section of the resort. Other superb features include an express room service menu, which means that savoury snacks can be enjoyed almost immediately, when you want them most.

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Butler Service
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Excellence Club Honeymoon Suite With Private Pool

Located on the ground floor these suites are perfect for honeymoon couples looking for a romantic retreat. Located on the ground floor offering a fully furnished terrace with access to a 420 square foot private pool, a lounge bed for two and unspoilt views of the Caribbean Sea. With Excellence Club benefits you also receive in-room check in and check out, butler service for luggage, special Jacuzzi® decorations (to be arranged through the concierge) and express ironing (one outfit per person per stay). 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
EC Two Storey Rooftop Terrace Suite Ocean Front

Excellence Club Honeymoon Two Storey Rooftop Terrace Suite With Plunge Pool

Spacious and with an expansive rooftop terrace capture the stunning views of the Caribbean Sea from your private plunge pool. Including the same Excellence Club and additional benefits as the Excellence Club Honeymoon Suite with Private Pool interior amenities include a four poster king-size bed, full marble bathroom and separate living room. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room

Imperial Suite With Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites but the Imperial Suites comes with an expansive terrace with a 560 square foot private pool with frontal ocean views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
a living room filled with furniture and a flat screen tv

Imperial Suite Two-Storey Rooftop Terrace Suite with Plunge Pool

Spacious and featuring the same amenities as the Excellence Club Honeymoon Suites, the Imperial Suites comes with a private rooftop terrace fully furnished with a plunge pool and ocean front views. Additional amenities include; in room check in and check out, butler service for luggage,  laptop and IPad® use throughout your stay, private wine cellar dinner and bar man service (both are once per stay and booked with the concierge). Also enjoy unlimited access to Aqua Wellness spa circuit during your stay, complimentary laundry service and a day pass to sister hotel Excellence Riviera Cancun with transportation included. 

  • Air Conditioning
  • Balcony or Terrace
  • Butler Service
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Private Pool
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • Whirlpool in room
Excellence Playa Mujeres

Food & Drink

a person sitting at a table with wine glasses

Agave

Authentic Mexican and Tex-Mex favourites - try the famous dishes in their homeland from seafood to meat dishes.

a plate of food on a table

Barcelona

Enjoy the famous dishes from Spain and the Mediterranean open for dinner and serving a variety of cuisines from paella, seafood and tapas style dining.

a bowl of food on a table

Basmati

Basmati specialises in the regional dishes of India's north-west region with bright-coloured decor creating a romantic and authentic backdrop.

Chez Isabelle

Chez Isabelle

You will feel like you are in the romantic city of Paris when dining at this exquisite French restaurant. With indoor and outdoor seating and live music it creates the perfect ambiance for dinner.

a woman cooking food in a kitchen

Flavor Market

Small plates packed with big flavour in this cozy restaurant serving tapas dishes and an array of premium wines.

a plate of food on a table

The Lobster House

The clue is in the name, enjoy great shellfish dishes from lobster to prawns and serving tasty a la carte dishes for breakfast lunch and dinner. Breakfast: 08:00 - 12:00 Lunch: 12:30 - 15:00 Dinner: 18:00 - 23:00

a man and a woman sitting at a table

Spice

Taste Asia with signature dishes from Japan, China,Vietnam and Thailand, with a sushi bar and Teppanyaki rooms for a spot of show-cooking and entertainment.

a woman holding a wine glass

Toscana

Open for breakfast and lunch serving buffet-style and for dinner enjoy the flavours of Tuscany region of Italy from pasta, pizza to seafood dishes. Breakfast: 07:00 - 11:00 Lunch: 12:00 - 16:00 Dinner: 18:00 - 22:30

Sports Bar

Sports Bar

Watch a big game with a beer and snacks with full bar service and snack menu open for lunch and dinner. Lunch: 15:30 - 17:30 Dinner: 18:00 - 22:30

Board Basis Options

All Inclusive

Guests will enjoy a 24-hour all inclusive experience, including:

FOOD: Full breakfast, lunch, dinner and snacks each day. Including all the 11 restaurants for breakfast, lunch and dinner, takeaway wood oven pizza and 24-hour room service.

DRINKS: Unlimited natural fruit juices and soft drinks. Unlimited international premium and domestic alcoholic beverages. Daily stocked minibar. Premium spirits and wine bottles in-room. Pool and beach waiter service.

ACTIVITIES: Non-motorized water sports (sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson). Daily activities, nightly shows, tennis clinics, game room, library, fully equipped fitness center with state-of-the-art equipment, free wireless internet. You will also receive a complimentary welcome cocktail and cool towel on arrival.

Excellence Playa Mujeres

Special Offers

Honeymoon offer

Honeymoon and Anniversary offer

Celebrate your honeymoon or anniversary at Excellence Playa Mujeres and receive the following complimentary benefits and amenities:

• Welcome letter.
• Basket of fresh fruits in room upon arrival.
• A bottle of sparkling wine.
• One special romantic dinner (restaurant).
• Rose petals in the room upon arrival.
• Special turn down service.
• Champagne breakfast in bed (one per stay).
• 15% discount on your Photo package (non applicable for wedding packages).
• 15% discount on all Spa treatments.

Please note:
• Hotel must be notified at time of booking and will be required to present a copy of the wedding certificate at time of check in.
• Anniversary Package: Valid 7 days before or 7 days after your anniversary date.
• Honeymoon Package: Valid for 3 months after your wedding date.

Travelling
Thursday, November 1, 2018 to Saturday, October 31, 2020
Offer ends in 215 days

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