Dreams Tulum Resort and Spa

Dreams Tulum Resort and Spa

Hayes & Jarvis Rating
TripAdvisor Review
6100 Reviews
Guide Price £1,679 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Deluxe Garden View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Immerse yourself in Mexican culture

Located on one of the most unique beaches in the Riviera Maya. Dreams Tulum is surrounded by tropical gardens and colonial architecture and is close to Mayan ruins and the Xel-Ha ecological park. Dissolve away your hectic world with the cleansing ritual of a ''temazcal'' a pre-Columbian stone steam bath, followed by a cool dip in a spring fed ''cenote''. The exciting Mayan themed Explorer's Club will keep your kids happy, busy and supervised.

  • Close to ancient Mayan sites
  • Reservation-free dining
  • Euro-bungee and water trampoline
  • Explorer's Club for kids
  • Guaranteed interconnecting rooms

Hotel Features

Hotel Category

  • Check-in Time:
  • Check-out Time:
  • 432 rooms
  • Transfer duration: approx. 90 minutes from Cancun Airport

Main Facilities

  • Diving
  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Board Basis Options

  • All Inclusive

For Families

  • Family Entertainment
  • Family Rooms
  • Kid's Club
Location Highlights

Dreams Tulum Resort and Spa

  • Approx. 90 minutes from Cancun Airport
6100 Reviews 82% of travellers recommended this hotel

Traveller ratings

  • Excellent 3554
  • Very Good 1544
  • Average 597
  • Poor 239
  • Terrible 166

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jun 26, 2019

Guest room not great hot air conditioning only goes so high

Food average at best. Room hot at night can’t fix air. Wine is horrible. Drink menu is limited and brands are lower quality. Felt like pool was so crowed that couldn’t go in. The coffee bar was good seaside restaurant was not good as was the sushi restaurant horrible. Did not have room service. Room refrigerator was broken asked for cold water and never came
Jun 25, 2019

Hotel is lovely, but I've certainly stayed in better

Salt Lake City, Utah

Positives: Grounds are beautiful. Lots of amenities. Multiple swimming pools. Great beach access. Rooms are nice. Negatives: Check-in experience was the worst ever (details below). Food was uninspired, despite several options for dining. Spoke with several people who got sick from food served in the restaurants on property, so I am guessing they have an issue (maybe with food storage?) that they need to address. AC in our room was completely inadequate; it never could reduce the temperature in the room. Good thing we like the tropics. Check-in: Prior to coming to this property, we spent a week at the Playacar Palace in Playa del Carmen, so that gave us a unique opportunity to directly compare the two resorts. In both cases, the advertised check-in time was 3 pm, and in both cases we arrived to check in at roughly 12:40 pm. This was low season, and both resorts were obviously not crowded or full by any means. While Playacar Palace staff graciously accommodated us right away by getting us into our room (not the slightest hesitation to do so), Dreams Tulum seemed confounded by the fact that we were early. Our last name was misspelled on the reservation, which they would not correct. they told us to come back at 3 pm (Ok, I get it; check-in is officially at 3 pm), so we made our way to the restaurant to kill some time. We returned at 3 pm, watched several other people checking into rooms, and then when we got to the desk, we were told they weren't ready for us and to come back in about 20 minutes. The cleark mumbled something about an upgrade (which we didn't ask for; we would have rather had a room so that we could do something other than just sit around). So, we killed some more time and came back roughly half an hour later. At this point, we watched more people check into their rooms and then dealt with a third desk clerk who was largely uncommunicative. He kept staring at his screen but didn't look as though he was doing much of anything, and he wasn't talking. Finally we said we were going to go sit down and he should come and get us when he was ready. About ten minutes later he summoned us back to the desk and gave us room keys. The room was nice enough, but I was truly surprised when I viewed room types on the resort website and discovered that it actually was an upgrade, because it didn't seem any nicer than what I would consider to be a standard room anywhere else. My husband and I believe that their reservation office probably messed up and didn't have a room for us, and perhaps that's why it was so awkward for them. But why not tell us what is going on? A good reservations manager would be honest and then make sure that we were accommodated asap. Instead these clerks were just kicking the can down the road, asking us to go away and come back so that someone else would deal with it.
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