Hotel

Secrets Aura Cozumel

Secrets Aura Cozumel

Hayes & Jarvis Rating
TripAdvisor Review
4381 Reviews
Guide Price £1,629 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Junior Suite Pool View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Unlimited-Luxury® on Cozumel's idyllic coast

Secrets Aura Cozumel is an adults-only sanctuary with a selection of attractive junior suites — some with direct swim-up access to a lazy river — and fantastic activities as part of the Unlimited-Luxury® experience. Whether it be lounging by the pool or on the beach, taking part in daily activities like tennis, snorkelling and kayaking, or unwinding in the spa; this resort welcomes all kinds of tastes. Four reservation-free à la carte restaurants welcome you for elegant French cuisine and fresh seafood, while five bars and lounges open for drinks throughout the day, and Preferred Club upgrades make for an enhanced experience of the resort — granting access to a private lounge, pool, swim-up bar, and exclusive amenities. 

  • Adults-Only All-Suite Resort
  • Four reservation-free à la carte restaurants
  • Close to Cozumel's main reefs
  • 24-hour room service and top-shelf drinks included

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 238 rooms
  • Transfer duration: Approx. 2 to 3 hours from Cancun airport (including ferry)approx. 2 to 3 hours from Cancun airport (including ferry)
  • Minimum age: 18

Main Facilities

  • Diving
  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Secrets Aura Cozumel

  • Beach
  • Approx. 2 to 3 hours from Cancun airport (including ferry)
4381 Reviews 71% of travellers recommended this hotel

Traveller ratings

  • Excellent 1867
  • Very Good 1282
  • Average 697
  • Poor 345
  • Terrible 190

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Oct 14, 2018

Lovely staff, average hotel

London, United Kingdom

Returned to Secrets courtesy of an undertaking from Mr Guzman last year following a problem. Many thanks to him for honouring his word. We were happy to return and had the very nice room we were in last year. No problems with the room or facilities, all worked well and the garden view meant we could watch the birds which we love. The hotel is clearly run down which I suspect is an inheritance from the previous owner. Probably needs a shutdown and pretty hefty investment to bring it up to the required standard. Lovely area of the island so might well be worth the resources and effort. Realistically the snorkelling off the beach is limited and the risks to health from the dive boat engines and the jet skis from neighbouring facilities are an issue for me. Equally there are some decent wildlife to view, I saw scorpion fish, Queen and French angels, variety of barracuda, lots of rays, one huge trunkfish, peacock flounders and a pair of pretty big permit fish. One lobster. Seems the issue over using the jetty has been resolved, that’s sensible and we used Dive Palancar. Lobo was the dive master and was a good guy, really motivated and helpful. Staff at the dive / snorkeling counter by the Preferred area were also helpful. In passing, an American man thought it entertaining to take a starfish out of the water to impress the females. Clearly there needs to be more beach notices to tell tourists about the rules of a national park and penalties. Then impose the rules. Staff will have difficulty telling tourists - convinced of their own importance - how to behave. Luis at the dive counter was supportive of this man being tackled by Sandra. We despair at the ignorance of some people. Beach notices required and reminders in rooms please. Food is pretty variable. We ate at El Patio, Gohan and mostly Bordeaux. Portions are pretty tiny but that mostly suits us but we met people who were eating in several places each night and then room service. We like Bordeaux because the staff are a credit to the hotel. The house red wine, a Chilean Cabernet Sauvignon is very drinkable too. We would like to mention Luis Alfredo (the Capitan) a real star and does more than his fair share of the work; Meseros: Francisco, Reyes, Gaudencio, Angel, Santos and Dolores the hostess. A very good team of staff, we really liked eating there for the staff rather than the food. We used the Market for breakfast and as a diabetic on low carb regime my food choices were somewhat limited. Mexico just does not do low carb, no sugar! However staff produced avocado on request bless them and allowed me to take sausages and cheese out of the restaurant so I could have a snack lunch. Appreciated. Coco staff are helpful and happy to provide milk in paper cups for tea drinkers! Not a cafe for anyone on a diet or with diabetes. We had complimentary access to the hydrotherapy suite, thank you and things seemed better maintained this year. However, the steam room seemed to have problems getting to a decent heat which was frustrating. The spa is generally overpriced and I was quoted a ridiculous sum for the foot spa so that was business lost. Silly really. We know lots of people get $$ vouchers for listening to the holiday reps spiel but for us it’s holiday time lost listening to something which is pretty irrelevant if you live in UK. Staff in the Preferred lounge are really helpful: Nelly, Gueide, Rudolpho, Elizabeth and Mauricio the bar tender. Apologies if we forgot anyone. Tickets on the posh bus to Merida were sorted by the staff and we were very grateful. Incidentally, this 3 day trip to Merida was the absolute highlight of our holiday. It took a while for housekeeping to realise we meant it when we requested please leave our room alone, we only require the minibar to be filled and bin emptied. I guess people want clean everything every day whilst on holiday. It’s ridiculous and a massive burden on any green credentials. We are collectively ridiculously wasteful and it’s not necessary, how grubby do I get when in and out of the water each day? We have seen comments in other reviews regarding the drainage smell. It’s strongly evident by block 5 of the Preferred area, as you walk between Secrets and Sunscape. I imagine the preferred pool is largely composed of human urine with a bit of water plus chemicals. People pitch up at 10am when the pool bar opens and some just don’t get out of the pool for hours. Hmmm. Silly season tends to erupt mid afternoon as the alcohol plus need to be seen and heard reaches a peak. Dreary but everyone has different ideas of a good holiday I guess. Nice if behaviour didn’t impact on others enjoyment... So...lots to enjoy. Staff are terrific. Facilities less impressive. Well placed on a nice beach. Easy trip into San Miguel by taxi if required. In passing, we always get local currency for travelling. Taxi to town is $15 or MXD200. Do the maths as they say. Money saved on taxis and other services paid in local currency can be passed on in tips. That’s how we like to do it. Thanks Mr Guzman and Nelly Baas and the staff.
Oct 12, 2018

Best entertainment team

Lincoln, Nebraska

Arbey, Leo and Sandra did an amazing job running daily activities for the guests. They would join in on the fun too! The food also tastes amazing. It is smaller portions, so I would end up ordering a couple of items. I would highly recommend the swim up hotel rooms. Great views at the hotel!
View all