Based on 15 August 19 departure from London Gatwick flying with American Airlines, staying for 7 nights all inclusive in a Ocean View Suite (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.
Family-friendly luxury on Cozumel's coast
Cozumel Palace is a quality all inclusive getaway on the Cozumel coast just a short distance from the shopping and night life of San Miguel, offering luxurious suites that feature fully-stocked minibars, modern amenities and double whirlpools throughout. It has two swimming pools including a serene infinity pool and a swim-up bar and there is one for kids too. Snorkelling equipment is complimentary, allowing you to explore the blue seas, while daily activities include dance classes and plenty for children too. Choose a Mexican dinner or opt for something from the rich buffet, all with premium drinks included, and head back to your suite and spend the evening lounging on your balcony's hammock.
Receive up to $2,500 resort credit* for your holiday to use towards romantic dinners, upgraded drinks, golf and spa treatments. *Subject to availability. Terms and conditions apply.
Approx. 2 to 3 hours from Cancun airport (including ferry)
4170 Reviews
93% of travellers recommended this hotel
Traveller ratings
Excellent
3212
Very Good
670
Average
165
Poor
75
Terrible
48
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Nov 14, 2018
Wow! Cozumel Palace Exceeded our Expectations
New Jersey
Wow! What a great vacation! We have been to Moon Palace in Cancun about 20 times; therefore, I have to say I was skeptical going to a smaller resort. But WOW- Cozumel Palace was awesome. We were greeted by Pasquale (the bellman) upon arrival. What a warm welcome! He assisted us with the bags and showed us the lay of the land. Rosanna always had a smile whether she was serving us drinks at the lobby bar or pool or just getting to know us. Our Diamond Concierge Fernando provided us outstanding service. He prebooked some of our spa appointments and quickly arranged more upon arrival. Fernando checked in with us daily to ensure we had everything we needed (which of course we did). Top Notch! Our room was perfect. Can’t beat the view from any room. Our room was spotless after Diana cleaned it daily. There are 4 restaurants, but there was an abundance of delicious food. The food was always the right temperature and fresh. Every morning, we were greeted by Teodoro for breakfast. By day 3, he knew what we wanted and had it ready for us. We were fortunate to meet and have excellent table service from Juan in Momo and the Mexican restaurants. Juan made our dinners feel very special. Hola Juan! Dinners were great- so much variety. Our days were spent relaxing and enjoying the gorgeous ocean front views. Our Pool Concierge Jose Luis was fabulous. Very attentive and personable. Very hardworking. We enjoyed spending evenings in the lobby bar with our favorite Bartender David. He always had a smile. He makes a great Cosmopolitan! It was just a pleasure to spend time with him. They had nightly activities in the lobby. The chocolate party was outstanding. We felt very safe at the resort. Everyone and everything exceeded our expectations. My skepticism disappeared upon arrival and we are already planning our next trip to Cozumel Palace in October 2019! See you soon my friends.
Nov 14, 2018
Day Pass
I was in town for the Cozumel Ironman and wanted to take advantage of day passes so I’d be guaranteed safe, healthy food and drinks. As a member of Palace Resorts, I thought a day at the Palace would be fun. It’s more expensive than other day passes on Cozumel ($92 for members), but it was worth it. One benefit of the Palace is that the pass extends from 7 AM to 11 PM so you can take advantage of their gourmet, t-star restaurants. The resort is beautiful, the service exceptional, and the food delectable! I especially appreciated Isaias, a bellman, who patiently helped me in and out of the storage area several times. What a nice man!
Nov 14, 2018
Friendly employees
Oswego, New York
This hotel gives 100% to you for a most enjoyable stay. Their employees are very friendly and helpful. The personal attention you receive is far beyond what you might expect. They strive to know you by name and what they can do for you to make your stay the best! Thumbs up to Gustavo Hernandez, Nelson, and Martha. Gustavo is in guest relations and is the best, works long hours but is always ready to help with whatever you need!
Nov 12, 2018
A beautiful place to stay in Cozumel
Valparaiso, Indiana
Great food, ocean front room with jaccuzzi, friendly and efficient staff. Well maintained. Pristine. Manuela at the front desk assisted us in obtaining the room we wanted. Beautiful Spa. The dive crew on Ocean 3, Aqua Safari were amazing. Top notch. Mariano, Sergio, and Adony, caring and professional. We have stayed there 3 times and will probably go back next year.
Nov 11, 2018
Amazing weekend
Garland, Texas
We recently stayed at the Palace and had a fantastic time. We are a family of 4, with 2 young children - 8 and 5. We had a loft suite and spent 3 nights at the resort.
It seems many of the reviews here are from people who have purchased the timeshare/membership, so I am providing a review from a family who is generally against the concept of timeshares overall. This was just a one-time weekend trip to this resort with no interest in listening to their pitch.
First, October was a GREAT time to go. This place was hardly full - so much room around the pool and the water, no waits at the restaurants. I would recommend this time of the year!
The Loft Suite was the way to go. We had so much room to spread out in, plenty of beds for us and a balcony that we all really enjoyed. Our room was further down toward a sand terrace so it was a nice quiet spot. Super clean, housekeeping was great and the kids loved the chocolates at night.
The food was high quality and we liked all of the restaurant options. The huevos rancheros made fresh in the AM were one of my favorites! The kids never went hungry either and they can be pretty picky.
Drinks from the bar were plentiful and fun, even for the entire family. The kids were greeted with a sprite & cranberry mixture when we arrived and my youngest decided she really liked that drink. They also loved asking for a cranberry pineapple juice at the bar (a bay breeze without the alcohol). Plenty of bottled water and sodas for my husband to go around.
Service was amazing, across the board.
We used our resort credits for DreamArt Photography. Just a warning that the digital photos at the end are VERY expensive, but we really did think the quality of our family photos came out great. And it was a fun experience for us to have them taken!
I would say that this resort, and Cozumel in particular, doesn't *cater* to young children, but that really didn't matter. By that, I mean there is no splash pad, kids fun pool, playground, etc. The kids "playroom" was tiny, but they played for an hour in there. All that said, ours were fully occupied by swimming in the pool, some time spent down on Paradise Beach and a snorkeling tour on a chartered boat. And don't forget lounging in the hammock on our patio!
Highly recommended. Cozumel is a safe, fun island and the diving/snorkeling is still fantastic. We want to go back!
4170 Reviews
93% of travellers recommended this hotel
Traveller ratings
Excellent
3212
Very Good
670
Average
165
Poor
75
Terrible
48
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Nov 14, 2018
Wow! Cozumel Palace Exceeded our Expectations
New Jersey
Wow! What a great vacation! We have been to Moon Palace in Cancun about 20 times; therefore, I have to say I was skeptical going to a smaller resort. But WOW- Cozumel Palace was awesome. We were greeted by Pasquale (the bellman) upon arrival. What a warm welcome! He assisted us with the bags and showed us the lay of the land. Rosanna always had a smile whether she was serving us drinks at the lobby bar or pool or just getting to know us. Our Diamond Concierge Fernando provided us outstanding service. He prebooked some of our spa appointments and quickly arranged more upon arrival. Fernando checked in with us daily to ensure we had everything we needed (which of course we did). Top Notch! Our room was perfect. Can’t beat the view from any room. Our room was spotless after Diana cleaned it daily. There are 4 restaurants, but there was an abundance of delicious food. The food was always the right temperature and fresh. Every morning, we were greeted by Teodoro for breakfast. By day 3, he knew what we wanted and had it ready for us. We were fortunate to meet and have excellent table service from Juan in Momo and the Mexican restaurants. Juan made our dinners feel very special. Hola Juan! Dinners were great- so much variety. Our days were spent relaxing and enjoying the gorgeous ocean front views. Our Pool Concierge Jose Luis was fabulous. Very attentive and personable. Very hardworking. We enjoyed spending evenings in the lobby bar with our favorite Bartender David. He always had a smile. He makes a great Cosmopolitan! It was just a pleasure to spend time with him. They had nightly activities in the lobby. The chocolate party was outstanding. We felt very safe at the resort. Everyone and everything exceeded our expectations. My skepticism disappeared upon arrival and we are already planning our next trip to Cozumel Palace in October 2019! See you soon my friends.
Nov 14, 2018
Day Pass
I was in town for the Cozumel Ironman and wanted to take advantage of day passes so I’d be guaranteed safe, healthy food and drinks. As a member of Palace Resorts, I thought a day at the Palace would be fun. It’s more expensive than other day passes on Cozumel ($92 for members), but it was worth it. One benefit of the Palace is that the pass extends from 7 AM to 11 PM so you can take advantage of their gourmet, t-star restaurants. The resort is beautiful, the service exceptional, and the food delectable! I especially appreciated Isaias, a bellman, who patiently helped me in and out of the storage area several times. What a nice man!
Nov 14, 2018
Friendly employees
Oswego, New York
This hotel gives 100% to you for a most enjoyable stay. Their employees are very friendly and helpful. The personal attention you receive is far beyond what you might expect. They strive to know you by name and what they can do for you to make your stay the best! Thumbs up to Gustavo Hernandez, Nelson, and Martha. Gustavo is in guest relations and is the best, works long hours but is always ready to help with whatever you need!
Nov 12, 2018
A beautiful place to stay in Cozumel
Valparaiso, Indiana
Great food, ocean front room with jaccuzzi, friendly and efficient staff. Well maintained. Pristine. Manuela at the front desk assisted us in obtaining the room we wanted. Beautiful Spa. The dive crew on Ocean 3, Aqua Safari were amazing. Top notch. Mariano, Sergio, and Adony, caring and professional. We have stayed there 3 times and will probably go back next year.
Nov 11, 2018
Amazing weekend
Garland, Texas
We recently stayed at the Palace and had a fantastic time. We are a family of 4, with 2 young children - 8 and 5. We had a loft suite and spent 3 nights at the resort.
It seems many of the reviews here are from people who have purchased the timeshare/membership, so I am providing a review from a family who is generally against the concept of timeshares overall. This was just a one-time weekend trip to this resort with no interest in listening to their pitch.
First, October was a GREAT time to go. This place was hardly full - so much room around the pool and the water, no waits at the restaurants. I would recommend this time of the year!
The Loft Suite was the way to go. We had so much room to spread out in, plenty of beds for us and a balcony that we all really enjoyed. Our room was further down toward a sand terrace so it was a nice quiet spot. Super clean, housekeeping was great and the kids loved the chocolates at night.
The food was high quality and we liked all of the restaurant options. The huevos rancheros made fresh in the AM were one of my favorites! The kids never went hungry either and they can be pretty picky.
Drinks from the bar were plentiful and fun, even for the entire family. The kids were greeted with a sprite & cranberry mixture when we arrived and my youngest decided she really liked that drink. They also loved asking for a cranberry pineapple juice at the bar (a bay breeze without the alcohol). Plenty of bottled water and sodas for my husband to go around.
Service was amazing, across the board.
We used our resort credits for DreamArt Photography. Just a warning that the digital photos at the end are VERY expensive, but we really did think the quality of our family photos came out great. And it was a fun experience for us to have them taken!
I would say that this resort, and Cozumel in particular, doesn't *cater* to young children, but that really didn't matter. By that, I mean there is no splash pad, kids fun pool, playground, etc. The kids "playroom" was tiny, but they played for an hour in there. All that said, ours were fully occupied by swimming in the pool, some time spent down on Paradise Beach and a snorkeling tour on a chartered boat. And don't forget lounging in the hammock on our patio!
Highly recommended. Cozumel is a safe, fun island and the diving/snorkeling is still fantastic. We want to go back!
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4170 Reviews 
Traveller ratings
What to Expect
Reviews
Wow! Cozumel Palace Exceeded our Expectations
New Jersey
Day Pass
Friendly employees
Oswego, New York
A beautiful place to stay in Cozumel
Valparaiso, Indiana
Amazing weekend
Garland, Texas