Cozumel Palace is a quality all inclusive getaway on the Cozumel coast just a short distance from the shopping and night life of San Miguel, offering luxurious suites that feature fully-stocked minibars, modern amenities and double whirlpools throughout. It has two swimming pools including a serene infinity pool and a swim-up bar and there is one for kids too. Snorkelling equipment is complimentary, allowing you to explore the blue seas, while daily activities include dance classes and plenty for children too. Choose a Mexican dinner or opt for something from the rich buffet, all with premium drinks included, and head back to your suite and spend the evening lounging on your balcony's hammock.
Receive up to $2,500 resort credit* for your holiday to use towards romantic dinners, upgraded drinks, golf and spa treatments. *Subject to availability. Terms and conditions apply.
Transfer duration: approx. 2 to 3 hours from Cancun airport (including ferry)
Main Facilities
Diving
Fitness facilities
Outdoor pool
Spa facilities
Watersports
Wifi
Accommodation Type
Luxury Collection
Board Basis Options
All Inclusive
For Families
Family Entertainment
Kid's Club
Kid's Pool
Hotel Location
Location Highlights
Cozumel Palace
Beach
Approx. 2 to 3 hours from Cancun airport (including ferry)
4579 Reviews
93% of travellers recommended this hotel
Traveller ratings
Excellent
3556
Very Good
714
Average
179
Poor
77
Terrible
53
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Jan 18, 2020
Beautiful Resort
Playa del Carmen, Mexico
This resort is beautiful. The rooms are clean and not a far walk to the restaurants, Lobby or pools. Check in process was pretty smooth. We stayed in a Junior Suite which was a double bed ocean front. The Momo (Japanese) was very delicious especially the sushi rolls. The Bugambilias (Mexican) was so good. Guacamole and salsa was on point. The Turquesa (Italian) was also good, as I am not a pasta person I had the filet. I wasn’t to impressed with the Flamingos (grill outside) I didn’t feel like there was a lot to choose from.
Now the food during the day at the grill was good. Grilled cheese, palace burger, palace hot dog, pizza and the onion rings are AMAZING!!!!
Sarah greeted us as we were done checking in and was so nice and friendly.
Jose Cime was so friendly and very nice as the evening bartender.
David laughed and had a good time with us during the day at the outside bar.
Every good review should have comments about room for improvements.
1. Swim up bar- no waiter there to serve us
2. Breakfast Buffet 1
-The pancakes and French toast were hard. The milk for the cereal was hot. No chocolate milk to drink. The selections were not what I felt were up to the palace standards.
3. No drink menus
Jan 17, 2020
Best Place in Cozumel
My wife and I took our 4 kids to Cozumel Palace for a fun family vacation. We have had a wonderful time enjoying the sun and surf while meeting all the wonderful staff. The entertainment staff are amazing at getting kids involved in fun activities as well as encouraging adults to get up a move around. Charly, Juanjo and Darwin make Cozumel Palace the best place to experience the Mexico. They are friendly, kind and make you feel at home in Cozumel. Charly and Juanjo spent time with our kids and would high five them whenever they saw each other. We would recommend this place to anyone looking for a fun family vacation in a beautiful setting.
Juan was an amazing bartender all week and our room staff kept are place looking amazing.
Jan 15, 2020
A great place for vacation
The resort was very clean and tidy. The housekeeping cleaned it twice a day. The staff was friendly. Especially Fernando at the event booking counter was very organized and gave us some helpful suggestions. There was scuba diving lesson on site (weather permitting of course). The resort customers could also borrow snorkeling equipment for free. Food was great. There was Italian, Mexican, Asian and American food. The waiters/waitresses at the lobby bar ware very nice and asked to offer drinks once you sat down. They also provide a cot for free. All you need to do is to ask.
Jan 14, 2020
Amazing
Rouyn-Noranda, Canada
We were traveling as a familly, 2 adults and 2 teenagers. We had a loft suite, and it was amazing, very spacious with 2 bathrooms. Room was spotless.Snorkelling right from the pier was truly magical, we spent hours in the sea. Pool on the smaller side, but we never had a problem finding loungers. Hotel is located in town and we would go out every night for a walk. Chedraui is right in front, that' s very convenient.The only negative for me is food. But not regarding quality. Buffet is small, but there is a great selection. However, buffet for supper is outside... We went late June. It's very hot and humid. Food was suffering from it cheese was melting, as were desserts, and we didn't want to end up all sticky and wet ourselves. So we ate at the à la carte restaurants, they are very very good, service is amazing, but we were staying 9 nights. Having restaurants meant that we would do them 3 times each. It gets old... We were lucky, 2 evenings were rainy, so the buffet was set in the lobby. Food was excellent at the buffet too. Service was spotless, every one is trying their best to make your stay memorable. All in all we may return, but only if the buffet option is available inside at nights.
Jan 13, 2020
Great food and great service, great people.
Northeastern Ontario, Canada
Food was very good. Japanese, Italian and Mexican restaurants were excellent. Mexican food was the best. Lisa was a great waitress, very keen to offer fast and professional service. All the staff were great. Awesome room. A great place to stay. Carlos the bartender was also awesome.
Book for five nights or more and receive up to 15% discount.
Valid on all room categories
Black out dates may apply
Travelling
Friday, May 1, 2020 to Wednesday, December 23, 2020
Offer ends in 40 days
Try these inspiring itineraries
11 days
Las Vegas and Mexico Multi Centre Holiday
Guide Price £2,499 pp
Combine a city break to the iconic city of Las Vegas with an idyllic stay on the white sand beaches of Mexico for a holiday that’s both action packed and restful. Our Las Vegas and Mexico multi-centre holiday perfectly combines...
Reap the best of both worlds on this multi-centre USA holiday to the iconic city of New York and the lively beaches of Riviera Maya. On this combined holiday, you’ll have the chance to mix fast paced city sightseeing with...
4579 Reviews 
Traveller ratings
What to Expect
Reviews
Beautiful Resort
Playa del Carmen, Mexico
Best Place in Cozumel
A great place for vacation
Amazing
Rouyn-Noranda, Canada
Great food and great service, great people.
Northeastern Ontario, Canada