Based on 15 October 18 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Ocean View Suite (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.
Family-friendly luxury on Cozumel's coast
Cozumel Palace is a quality all inclusive getaway on the Cozumel coast just a short distance from the shopping and night life of San Miguel, offering luxurious suites that feature fully-stocked minibars, modern amenities and double whirlpools throughout. It has two swimming pools including a serene infinity pool and a swim-up bar and there is one for kids too. Snorkelling equipment is complimentary, allowing you to explore the blue seas, while daily activities include dance classes and plenty for children too. Choose a Mexican dinner or opt for something from the rich buffet, all with premium drinks included, and head back to your suite and spend the evening lounging on your balcony's hammock.
Receive up to $2,500 resort credit* for your holiday to use towards romantic dinners, upgraded drinks, golf and spa treatments. *Subject to availability. Terms and conditions apply.
Approx. 2 to 3 hours from Cancun airport (including ferry)
4082 Reviews
93% of travellers recommended this hotel
Traveller ratings
Excellent
3139
Very Good
657
Average
164
Poor
74
Terrible
48
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Aug 19, 2018
GREAT RELAXING FAMILY VACATION
This hotel is pristinely maintained! The staff are very helpful and friendly. We stayed for 5 days and used our resort credits for excursions and it was easy and amazing! Cozumel Palace is a very nice hotel! There are plenty of people having a good time but it was not party central which is what we wanted! The food is good but remember to take long pants and nicer clothes for the Italian Turquesa restaurant. We stayed on the end of the hotel third floor and had a nice view every morning of the dolphins next door being trained and playing!
Aug 19, 2018
Our Diving Experience with Aqua Safari
London, United Kingdom
We had a fantastic stay at Cozumel Palace. The staff could not be more friendly or helpful. In particular we went diving with the hotel dive shop, Aqua Safari, and enjoyed the most incredible diving we have ever experienced, made so much better due to the captain Jorge Antonio, the crew member Rodolfo who could not do enough for us but above all else the dive master Jose Canche was an incredible guide with a vast depth of knowledge of all local dive sites and he managed to find hidden marine life that we would have never know was there without his experienced eye and pointing stick. A massive thank you to them all, they made our time here very special in Cozumel.
Finally, all of our questions were superbly answered by Gustavo in public relations, professional at all times with a smile every day! We would not hesitate to recommend this hotel!
The Pidgley Family.
Aug 15, 2018
Nice place to stay
Houston, TX.......USA
My wife and I got back from a 6 day trip to Cozumel Palace. Had a very nice stay at the hotel. The $1500 voucher was really the key piece to us staying here. However keep in mind you will need to pay a 16% fee on anything you use voucher funds on so it’s not “free” money.
The room was very nice and we had plenty of hot water and the A/C kept the room cool. The room offered an ocean view with nice touches like the stocked bar, cold drinks in the fridge and whirlpool bathtub.
The hotel grounds were nice and it’s in town right across from the local super market in case you forget anything.
The food at the hotel was good nothing fantastic but plenty of options. Each morning we got up prior to getting on the dive boat and were always able to find things to fill up on. Lunch was either in the main dining hall or poolside grill food. We did both options and always left full. Dinner has more options and we did the Asian restaurant twice and the poolside twice. Each place was good but once again nothing fantastic. One night we did the romantic couples dinner and once again OK but not worth the extra money it would have been better to just go eat in town for a change of pace.
Drinks typical of any all inclusive resort. If not requested they would use house liquor but you could always request name brand liquor ie…. Crown & coke.
Entertainment was OK in the evening out by the pool which was comprised of local dancers, karaoke, and local musicians. At the pool during the day they kept people involved with various games etc….. water volleyball was going almost all day so it you enjoy that you’ll have plenty of options.
We did the couples massage and used a portion of our voucher funds but the deep tissue was not on the list. The massage we chose was nice and relaxing and gals did a nice job.
We used Aqua Safari for our dive boat this time because of the convenience of the location. See my review for them separately. One note though the night dive we did was amazing 5 star for sure.
Aug 14, 2018
Wow - to the service!!!
Denver
We ferried over from Playa Del Carmen and were supposed to have someone to greet us, however nobody was there and we ended up taking a $5.00 taxi ride to the resort. Immediately upon arrival we had bell boys at the taxi taking our luggage and sent to check in. Check in was very warm and welcoming. We did mention that we were supposed to be picked up but nobody was there, we were told to notify the vacation planner. Since there was a line at the vacation planner area we decided to go to our room. Wow, our room was spectacular. Very large and an awesome view. We were given a beach bag for our towels and had a welcome bottle of wine. Pascual came to our room within minutes, with our baggage and got our iphones set up with the tv, etc. We still had hours of day light, so we went to the pool. Alfonso came to us for a drink order and shortly thereafter we decided we were hungry. By this time it was just after 5:00 and Alfonso said they quit serving the pool menu. BUT, he said he could get something whipped up for us. Within 15 minutes he arrived with chips, salsa, guacomole, and a pizza.
The folliwng morning we went to the buffet and was greeted by name, by Andrea. Andrea continued to be very welcoming and happy to see us all throughout the day. Also in the restuarant was Isabel, so friendly and welcoming. She knew what we wanted to drink every morning and brought right over once we were seated.
In the evenings we enjoyed cocktails at the lobby bar, served by Enrique. We just started heading toward the bar and he always took great care of us. Also Rosanne at the pool gave us plenty of great service during the week.
I really was impressed by our service throughout our week here and I wish I could remember more names of the staff, as many of them deserve recognition as well.
We did eventually get over to the vacation planner to let them know that we were not picked up and they really went over and above to take care of the issue.
My family and I are very pleased with the service this hotel provided. The room was very large with a great balcony, which includes a hamock. Although there is no beach area they do have a couple of nice areas where you can sit in a beach chair that is located in the sand and has a view of the ocean. There is several areas to access the ocean and the hotel provides pretty decent snorkel equipment. We saw some very pretty fish, urchins, etc.
For our beach day we drove to Punta Sur, which has an amazing beach.
I did use resort credits for a massage and also had a complimentary 25 minute massage. Unfortunately the massage was not that great and I got the same masseuse both times.
Aug 13, 2018
Third time ... Cozumel Palace 2018
Boyertown, Pennsylvania, United States
Our 3rd time to Cozumel Palace...This place is a perfect place. You can snorkel off the dock, this year, new, are paddle boards, excursions are a great way to explore parts of this small island, so take advantage of this. Coconuts is a must if you do travel outside. If you don't, just sit by the pool and Roger will assist you with his staff and pamper you and your party. The food here is fabulous. Service, well Carlos Gomez Jimenez made our nights special. Our conversations were informative both ways. Carlos has such a kind heart and such a lovely family which we'd like to meet someday. Another shout out to Fernando Sanchez Zamora our Diamond Concierge for planning ahead and making our arrival and stay most enjoyable. Joel Sanchez made our dinners special along with all the staff Edie, Lourdes(spa), Luz(Spa)!! Nightly entertainment staff and shows were great!
4082 Reviews
93% of travellers recommended this hotel
Traveller ratings
Excellent
3139
Very Good
657
Average
164
Poor
74
Terrible
48
What to Expect
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Reviews
Aug 19, 2018
GREAT RELAXING FAMILY VACATION
This hotel is pristinely maintained! The staff are very helpful and friendly. We stayed for 5 days and used our resort credits for excursions and it was easy and amazing! Cozumel Palace is a very nice hotel! There are plenty of people having a good time but it was not party central which is what we wanted! The food is good but remember to take long pants and nicer clothes for the Italian Turquesa restaurant. We stayed on the end of the hotel third floor and had a nice view every morning of the dolphins next door being trained and playing!
Aug 19, 2018
Our Diving Experience with Aqua Safari
London, United Kingdom
We had a fantastic stay at Cozumel Palace. The staff could not be more friendly or helpful. In particular we went diving with the hotel dive shop, Aqua Safari, and enjoyed the most incredible diving we have ever experienced, made so much better due to the captain Jorge Antonio, the crew member Rodolfo who could not do enough for us but above all else the dive master Jose Canche was an incredible guide with a vast depth of knowledge of all local dive sites and he managed to find hidden marine life that we would have never know was there without his experienced eye and pointing stick. A massive thank you to them all, they made our time here very special in Cozumel.
Finally, all of our questions were superbly answered by Gustavo in public relations, professional at all times with a smile every day! We would not hesitate to recommend this hotel!
The Pidgley Family.
Aug 15, 2018
Nice place to stay
Houston, TX.......USA
My wife and I got back from a 6 day trip to Cozumel Palace. Had a very nice stay at the hotel. The $1500 voucher was really the key piece to us staying here. However keep in mind you will need to pay a 16% fee on anything you use voucher funds on so it’s not “free” money.
The room was very nice and we had plenty of hot water and the A/C kept the room cool. The room offered an ocean view with nice touches like the stocked bar, cold drinks in the fridge and whirlpool bathtub.
The hotel grounds were nice and it’s in town right across from the local super market in case you forget anything.
The food at the hotel was good nothing fantastic but plenty of options. Each morning we got up prior to getting on the dive boat and were always able to find things to fill up on. Lunch was either in the main dining hall or poolside grill food. We did both options and always left full. Dinner has more options and we did the Asian restaurant twice and the poolside twice. Each place was good but once again nothing fantastic. One night we did the romantic couples dinner and once again OK but not worth the extra money it would have been better to just go eat in town for a change of pace.
Drinks typical of any all inclusive resort. If not requested they would use house liquor but you could always request name brand liquor ie…. Crown & coke.
Entertainment was OK in the evening out by the pool which was comprised of local dancers, karaoke, and local musicians. At the pool during the day they kept people involved with various games etc….. water volleyball was going almost all day so it you enjoy that you’ll have plenty of options.
We did the couples massage and used a portion of our voucher funds but the deep tissue was not on the list. The massage we chose was nice and relaxing and gals did a nice job.
We used Aqua Safari for our dive boat this time because of the convenience of the location. See my review for them separately. One note though the night dive we did was amazing 5 star for sure.
Aug 14, 2018
Wow - to the service!!!
Denver
We ferried over from Playa Del Carmen and were supposed to have someone to greet us, however nobody was there and we ended up taking a $5.00 taxi ride to the resort. Immediately upon arrival we had bell boys at the taxi taking our luggage and sent to check in. Check in was very warm and welcoming. We did mention that we were supposed to be picked up but nobody was there, we were told to notify the vacation planner. Since there was a line at the vacation planner area we decided to go to our room. Wow, our room was spectacular. Very large and an awesome view. We were given a beach bag for our towels and had a welcome bottle of wine. Pascual came to our room within minutes, with our baggage and got our iphones set up with the tv, etc. We still had hours of day light, so we went to the pool. Alfonso came to us for a drink order and shortly thereafter we decided we were hungry. By this time it was just after 5:00 and Alfonso said they quit serving the pool menu. BUT, he said he could get something whipped up for us. Within 15 minutes he arrived with chips, salsa, guacomole, and a pizza.
The folliwng morning we went to the buffet and was greeted by name, by Andrea. Andrea continued to be very welcoming and happy to see us all throughout the day. Also in the restuarant was Isabel, so friendly and welcoming. She knew what we wanted to drink every morning and brought right over once we were seated.
In the evenings we enjoyed cocktails at the lobby bar, served by Enrique. We just started heading toward the bar and he always took great care of us. Also Rosanne at the pool gave us plenty of great service during the week.
I really was impressed by our service throughout our week here and I wish I could remember more names of the staff, as many of them deserve recognition as well.
We did eventually get over to the vacation planner to let them know that we were not picked up and they really went over and above to take care of the issue.
My family and I are very pleased with the service this hotel provided. The room was very large with a great balcony, which includes a hamock. Although there is no beach area they do have a couple of nice areas where you can sit in a beach chair that is located in the sand and has a view of the ocean. There is several areas to access the ocean and the hotel provides pretty decent snorkel equipment. We saw some very pretty fish, urchins, etc.
For our beach day we drove to Punta Sur, which has an amazing beach.
I did use resort credits for a massage and also had a complimentary 25 minute massage. Unfortunately the massage was not that great and I got the same masseuse both times.
Aug 13, 2018
Third time ... Cozumel Palace 2018
Boyertown, Pennsylvania, United States
Our 3rd time to Cozumel Palace...This place is a perfect place. You can snorkel off the dock, this year, new, are paddle boards, excursions are a great way to explore parts of this small island, so take advantage of this. Coconuts is a must if you do travel outside. If you don't, just sit by the pool and Roger will assist you with his staff and pamper you and your party. The food here is fabulous. Service, well Carlos Gomez Jimenez made our nights special. Our conversations were informative both ways. Carlos has such a kind heart and such a lovely family which we'd like to meet someday. Another shout out to Fernando Sanchez Zamora our Diamond Concierge for planning ahead and making our arrival and stay most enjoyable. Joel Sanchez made our dinners special along with all the staff Edie, Lourdes(spa), Luz(Spa)!! Nightly entertainment staff and shows were great!
4082 Reviews 
Traveller ratings
What to Expect
Reviews
GREAT RELAXING FAMILY VACATION
Our Diving Experience with Aqua Safari
London, United Kingdom
Nice place to stay
Houston, TX.......USA
Wow - to the service!!!
Denver
Third time ... Cozumel Palace 2018
Boyertown, Pennsylvania, United States