Hotel

Secrets The Vine Cancun

Secrets The Vine Cancun

Hayes & Jarvis Rating
TripAdvisor Review
10320 Reviews
Guide Price £2,039 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Deluxe Ocean View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Oceanfront Cancun luxury

Situated on a picturesque beach, Secrets The Vine Cancun is a masterpiece of ocean front luxury, with an all-inclusive package that will leave you fully satisfied and close proximity to the best spots in Cancun. With full ocean views, the rooms and suites are well-appointed and elegant and come with furnished balconies or terraces to lounge on. Down on the ground sit three large infinity pools plus an outdoor Jacuzzi®, and there's also a stunning spa where you can treat yourself to a treatment or a spell in the sauna. When you get hungry the resort's extensive dining choice will dazzle you; with a large buffet, Asian restaurant, and Italian, to name but a few. If you want a really exclusive experience, then choose the Preferred Club and gain access to a private lounge and pool, as well as private check-in and concierge, as well as upgraded amenities and minibar. 

  

  • Superb wine cellar collection
  • Close proximity to Cancun's top attractions
  • Beautiful ocean views from every room
  • Luxurious all-inclusive package

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 495 rooms
  • Transfer duration: Approx. 25 minutes from Cancun International Airport
  • Minimum age: 18
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Secrets The Vine Cancun

  • Beach
  • Approx. 25 minutes from Cancun International Airport
10320 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 8005
  • Very Good 1550
  • Average 499
  • Poor 154
  • Terrible 112

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 21, 2018

Room too noisy/bad service

Silver Spring, Maryland

I stayed at this resort last week and I must admit that the resort itself is very luxury and has elegant look. The beach and resort location can’t be denied. There’s plenty of bars that you can go to throughout the day for drinks. I booked a preferred club suite and almost every early morning I hear loud noise of service knocking on doors for room/food services. Couple time I though they knock on my door and when I opened the door, they actually knocked on the neighbor’s door. When I was asking for a few restaurants location with people working on the floor, they all told me that it’s for preferred member area only!!!. When I entered the elevator, I felt like someone always followed me b/c most of the time there was a staff entered the elevator at the same time with me. One time a staff on the floor came and ask me..,”did you get the vouchers yet?”....why she asked me that question??? AI was thinking? My friend and I a few time ordered the vanilla express and the staffs there was looking at us and saying something for some reasons. I guess that might be we did not tip them!!! At a few time we were told the ice cream was out and they need to buy more! The last day before we left, my friend came and ordered the same thing. This time they made the cup half size of what we used to get. I read a lot of reviews about this resort and so I gave it a try but I was so disappointed with the services!!!
Sep 21, 2018

Okay!

My husband and I stayed at Secrets the Vine for our anniversary. Upon our arrival we were greeted with a class of sparkling wine. However, for the entire week they kept asking us if we were celebrating an occasion and we said yes, but never did they acknowledge it. They only tried to sell us Candle light dinner etc. The food was okay but not to die for. At the main pool I order tequila shots and the woman serving the drinks asked me if I wanted one to 2. Up till now I am still waiting on the tequila. Although I did tip most workers on the resort, it seems like some staff had their favourites. The Steak and the Italian restaurants were great! They need to spruce up their entertainment as there was not much to do after dinner. Another thing, house keeping is between 9 to 5! Seriously...I am on vacation and should not have to wake up before 9 am so that you can clean it. As for the mini bar, I had to call to get it replenished. I also noticed that it seems like the staff at Secrets the Vine spent a lot to time trying to sell you massages and other things which I find ridiculous. I have been to El Dorado Royal 3 times, El Dorado Seadside once, Secrets Silversand once and Breathless once and this was the worst! It was not bad, but not what I am used to!
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