Hotel

Secrets The Vine Cancun

Secrets The Vine Cancun

Hayes & Jarvis Rating
TripAdvisor Review
9812 Reviews
Guide Price £2,039 per person
Based on 04 March 19 departure from London Gatwick flying with British Airways, staying for 7 nights all inclusive in a Deluxe Ocean View Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Oceanfront Cancun luxury

Situated on a picturesque beach, Secrets The Vine Cancun is a masterpiece of ocean front luxury, with an all-inclusive package that will leave you fully satisfied and close proximity to the best spots in Cancun. With full ocean views, the rooms and suites are well-appointed and elegant and come with furnished balconies or terraces to lounge on. Down on the ground sit three large infinity pools plus an outdoor Jacuzzi®, and there's also a stunning spa where you can treat yourself to a treatment or a spell in the sauna. When you get hungry the resort's extensive dining choice will dazzle you; with a large buffet, Asian restaurant, and Italian, to name but a few. If you want a really exclusive experience, then choose the Preferred Club and gain access to a private lounge and pool, as well as private check-in and concierge, as well as upgraded amenities and minibar. 

  

  • Superb wine cellar collection
  • Close proximity to Cancun's top attractions
  • Beautiful ocean views from every room
  • Luxurious all-inclusive package

Hotel Features

Hotel Category

Luxury

Location Type

Beach
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 495 rooms
  • Transfer duration: Approx. 25 minutes from Cancun International Airport
  • Minimum age: 18
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Weddings
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • All Inclusive
Location Highlights

Secrets The Vine Cancun

  • Beach
  • Approx. 25 minutes from Cancun International Airport
9812 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 7615
  • Very Good 1483
  • Average 468
  • Poor 145
  • Terrible 101

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 24, 2018

Can't Wait to Get Back! Thanks, Fernando and Lisa!

Hillsboro, Ohio

We had a fabulous trip. Secrets The Vine was FABULOUS! The staff was beyond excellent. The work ethic commendable! The facilities were gorgeous and clean. The view was marvelous. We loved the gym and the entertainment. We met some great people; both staff and guests alike. We can't wait to get back! Fernando was extremely helpful, as was Lisa. Both should be commended!
May 24, 2018

Great trip! Great staff!

Oklahoma City, Oklahoma

My husband and I stayed at Secrets May 15-19. We really enjoyed our visit. The gym is awesome. Most of the food is good with a some exceptions. Coffee bar is awesome! Service great. I have Celiac Disease and was aware I would be able to find something to eat before we went but had no idea just how accommodating each restaurant, chef, and staff member would be. They went above My husband and I vacationed at Secrets May 15-19 and really enjoyed our stay. We don’t have much to complain about! The staff is extremely friendly. I have Celiac Disease, and the entire staff went above and beyond to make sure I didn’t just find something I could eat but that I had exactly what I wanted to eat. We notified concierge about my Celiac, and they sent a message to all of the chefs. We also always told the servers at each restaurant we went to. If you have Celiac Disease, you will be thrilled to know their chips are fired separately! I wish I could remember every server’s name, but I do want to give a shout out to Hector the manager at Market Cafe. Every single morning, he found me and took my order and had the chef prepare it separately instead of grabbing things from the buffet line to ensure it’s safety. He even made sure I had gluten free tamales one morning. I can’t rave enough about the staff as far as gluten free safety goes. I felt safer eating there at any restaurant than I do here back at home. Overall, I didn’t meet one unfriendly staff memeber in the entire resort. Each person was extremely happy to help. We felt like they truly enjoy their jobs. The second thing I want to commend the resort on is its cleanliness. I am VERY apprehensive about hotels and picky when it comes to what I think is clean, and this entire resort did in fact seem very clean. The only negatives we have about this resort would be the following: 1) we did not exactly love the food we had at Sea Salt. The chicken quality seemed less than Olio and Bluewater Grill. This was the same with Dragons. The chicken was a little soggy and an interesting texture. Those two restaurants we did not visit again. 2) The pool area gets very crowded and lawn chairs are pretty much all taken by 7:45 am (the ones that face the ocean or are on the lower pools). This can be frustrating when you are paying as much as you do to be on the beach. It seems for the size of property they have and the fact that it’s narrow, they have too many residents for the amount of chairs/ space. 3) The pool waiters are extremely understaffed and busy. There are too many people for just a handful of servers to tend to. We did not get great service outside. This was not their fault. They were always friendly! It’s the staffing that is the issue. One last issue we had was noise at night. We were near the elevators for our first night and didn’t sleep a wink. My husband can usually sleep through ANYTHING and he didn’t even sleep. However, we were given another room for the rest of our stay, and it was much better. They were very happy to move us. Overall, we had a really great experience! While we think some of the food quality could increase, we really did enjoy most of the food, and you can’t beat the impeccable service.
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