Shangri-La`s Golden Sands Resort

Hotel

Golden Sands Resort by Shangri-La

Golden Sands Resort by Shangri-La

Hayes & Jarvis Rating
Average: 4.5 (1 vote)
TripAdvisor Review
3657 Reviews
Guide Price £939 per person
Based on December 19 departure from London Heathrow flying with Cathay Pacific, staying for 7 nights bed and breakfast in a Superior Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

A family friendly tropical escape

Ideal for both beach and culture lovers alike, the Golden Sands Resort is situated on Batu Ferringhi Beach just a short walk from the famous night market. A complimentary shuttle service to George Town runs at certain times of the day so you can explore the colonial capital of Penang renowned for its delicious local cuisine and traditional shophouses. Back at the resort there's plenty to keep families occupied including a kids' club, the adventure zone entertainment centre, children’s swimming pool and children’s menus available in some of the restaurants. While the younger guests play, why not treat yourself to a pampering treatment at the Chi Spa? Alternatively relax around one of the two lagoon pools, play some golf on the small golf course, visit the onsite eco-centre and Turtle care project or enjoy a range of activities including tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi.

  • Close to the night market
  • Great for families
  • Adventure Zone Entertainment Centre

Hotel Features

Hotel Category

Deluxe

Location Type

Beach

Main Facilities

  • Fitness facilities
  • Golf
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended

Board Basis Options

  • Bed & Breakfast

For Families

  • Babysitting
  • Family Entertainment
  • Family Rooms
  • Kid's Club
  • Kid's Pool
Location Highlights

Golden Sands Resort by Shangri-La

  • Beach
  • approx. 45 minutes from Penang Airport.
3657 Reviews 78% of travellers recommended this hotel

Traveller ratings

  • Excellent 1408
  • Very Good 1344
  • Average 536
  • Poor 214
  • Terrible 155

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 19, 2019

This hotel is in desperate need of a refurbishment!! It's poor in some places, but average in others.

Peterborough, United Kingdom

A question to the hotel manager. How can a hotel group as prestigious as the Shangri-La Group not take any notice of these reviews??? This was our second stay at the Shangri-La Golden Sands, and I was really hoping that the Tripadvisor reviews I'd read before our stay were exaggerated...but, sadly they weren't. The communal area's of this hotel are simply appalling, and actually you should be really ashamed of them!! And,the bedrooms are also very, very tired indeed. We only came back here because we roughly knew what to expect. Plus, we had arranged to meet some friends from Australia here who we'd met at the hotel on our first visit in 2016. The saving grace for this hotel are your staff, pool area and location. I have to mention a lovely young gentleman from your restaurant called Syauki - he cooked my delicious omelette each morning. He was an absolute delight. He always had a smile on his face, which brightened my mornings! We did have a wonderful time here, and we are planning to come back again in a couple of years. But saying that. We will be moving to your sister hotel next door (even though it's a lot more expensive, and referred to as an old people's home) unless we hear that Golden Sands has been refurbished!!
Feb 19, 2019

Down by the sea

Australia

I stayed at the Golden Sands Resort on 9 February 2019 for seven nights with my husband, daughter and my niece. My husband and I were on the 6th floor in Room 664, a connecting room with 662 where my daughter and niece stayed. Our rooms had balconies with a full ocean view and the swimming pools area below. The Golden Sands has always been like our second home on our several trips to Penang, before management changed hands, when the Golden Sands had a wonderful colonial touch especially in the lobby area and the furniture which have all been replaced by modern furniture and has now lost its colonial flair which is disappointing. For those who have not stayed in Golden Sands in previous years when it was much better, one would not know the difference. But for those who have stayed at Golden Sands during the good old times, it was the best hotel in Penang so to speak. Since the new management took over, my husband and I stopped going to Penang, and have now only recently returned after many years. Breakfast at the Golden Sands was always the highlight and we were pleased to find that it has continued to be the best buffet breakfast. During the old management, the lobby life was lively, exciting with a live Filippino band playing and three female singers who did a great job entertaining everyone in the lobby. people would get up and dance while others would just sit and enjoy the music. This has all gone now and it's dead. Now, there is a one man band in the lobby who sings in the evenings and he is nowhere close to what the hotel had before things changed. Very disappointing. The restaurant staff were very friendly, helpful and made sure that your needs were met. Vijay, the Assistant Outlet Manager was extremely helpful and went out of his way to assist us with what we required. Thank you Vijay. Special thanks also go to Alex, the reception guy who was more than helpful when I needed information and directions to "Bee Cheng Hiang" a particular BBQ shop in George Town. Alex wrote down all the details I needed and even gave me alternative places of the food chain place. The swimming pool was very relaxing and the water was refreshing on a hot day. The Housekeeping Indian lady was very nice and made sure that we had enough of everything we needed. One thing that was quite annoying and disturbing was that the hotel restaurant allowing children to run around and scream in the breakfast/dining area. Parents just let their young kids misbehave and run around in the food area, and this is unacceptable as they sometimes run into adults and have accidents, resulting in food falling on the floor and breakage of crockery. Hotel Management should have a warning sign to the parents in the restaurant area to supervise and keep young children under control. We heard a few other foreigners complain about this same issue. The restaurant has become a kids playground unfortunately. Please do something about this Golden Sands otherwise you will be losing more guests.
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Golden Sands Resort by Shangri-La

Facilities

Two Swimming Pools

The resort has three lagoon-shaped pools which are set within the gardens. There is an activities pool with a whirlpool and a children’s swimming pool with a waterslide.

Fitness Centre

The resort features a fully equipped fitness centre.

Chi Spa

The Chi Spa offers refined settings in which to enjoy a pampering well-being treatment and features Malay and Peranakan influences with its rich timber wood flooring and stone walls. Surrounded by 30 acres of lush gardens, this spa offers a haven of luxury and tranquillity. Experience massages, exercise, stretching, hydrotherapy and meditation here.

Sports & Entertainment

The resort features a nine hole golf course whilst natural excursions can be enjoyed close by such as jungle treks.Sporting facilities include: tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi.

Par 3 Golf Course

Located next door at Shangri La's Rasa Sayang Resort and Spa

Turtle Care Project & onsite Eco Centre.

The resort features a Turtle Care Project and onsite Eco Centre.

Complimentary Shuttle to George Town

Complimentary Wi-Fi is available across the Resort

Golden Sands Resort by Shangri-La

Room Types

Executive Sea View

Double/Twin: max 3 adults or 2 adults and 1 child 

Executive Sea View rooms are located on the resorts higher floors with great sea views. Your bathroom features a bathtub and shower or standing shower, whilst complimentary Wi-Fi is provided for your convenience.

Size: 30sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Deluxe Seafacing Room

Deluxe Sea Facing Room

Double/Twin: max 3 adults or 2 adults and 1 child 

Deluxe Sea Facing Rooms feature a balcony overlooking the pool and sea. Your bathroom features a bathtub and shower whilst complimentary Wi-Fi is provided for your convenience.

Size: 30sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Superior Hillview room

Superior

Double/Twin: max 3 adults or 2 adults and 1 child 

Superior Rooms are comfortable, complete with traditional Malay touches and complimentary Wi-Fi. Your bathroom features a soaking tub and shower.

Size: 36sqm

  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Golden Sands Resort by Shangri-La

Food & Drink

Garden Cafe

Garden Café

Garden Cafe; serves international cuisine and local favourites. This open-air cafe; overlooks the gardens. A children's menu is also available.

Restaurant

Sigi's Bar and Grill

Sigi's Bar and Grill is located on Batu Ferringgi beach and serves a wide selection of dishes and a children’s menu in casual settings. Dish options include steak, wood-fired pizza, sandwiches, pastas and local Asian options. The outdoor upper deck is a signature feature where guests can enjoy panoramic views of the beach. A range of alcoholic and non-alcoholic beverages are available at the bar.

Cool Lounge

Cool Lounge

Enjoy tea, coffee, bottled juices, pastries, cakes and sandwiches in the Cool Lounge and a range of entertainment options including internet stations, board and card games, books, magazines, newspapers and TV's.

Lobby Lounge

The Lobby Lounge is open-air and overlooks the gardens and pools, serving refreshments and light snacks.

Board Basis Options

Bed & Breakfast
Golden Sands Resort by Shangri-La

Family Friendly Facilities

Adventure Zone

Adventure Zone

The largest indoor playground of its kind, the Adventure Zone is Shangri-La's unique family entertainment centre. Three categories of exciting drop slides and multiple sections of modular play equipment provide fun times in a safe and fun-filled environment for children and teenagers.

Kid's Club

The Kid's Club is open 10.00 until 12 noon and 14.00 until 17.00.

Kids Pool

Splash Zone

The Splash Zone provides endless fun for the little ones with water features that include tipping water buckets, butterfly sprays, turtle water sprays, rainbow sprays, floor water jets, tipping cones,water cannons and two twisting water slides.

Toddler Zone

Located within the Adventure Zone, the Toddler Zone is designed for children below 4 years. The Toddler Zone includes a ball pit, mini slide and numerous climbing and exciting play modules.