Shangri-La`s Golden Sands Resort

Hotel

Golden Sands Resort by Shangri-La

Golden Sands Resort by Shangri-La

Hayes & Jarvis Rating
Average: 4.5 (1 vote)
TripAdvisor Review
3533 Reviews
Guide Price £1,129 per person
Based on 10 January 19 departure from London Heathrow flying with Malaysia Airlines, staying for 7 nights bed and breakfast in a Superior Hillview Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

A family friendly tropical escape

Ideal for both beach and culture lovers alike, the Golden Sands Resort is situated on Batu Ferringhi Beach just a short walk from the famous night market. A complimentary shuttle service to George Town runs at certain times of the day so you can explore the colonial capital of Penang renowned for its delicious local cuisine and traditional shophouses. Back at the resort there's plenty to keep families occupied including a kids' club, the adventure zone entertainment centre, children’s swimming pool and children’s menus available in some of the restaurants. While the younger guests play, why not treat yourself to a pampering treatment at the Chi Spa? Alternatively relax around one of the two lagoon pools, play some golf on the small golf course, visit the onsite eco-centre and Turtle care project or enjoy a range of activities including tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi.

  • Close to the night market
  • Great for families
  • Adventure Zone Entertainment Centre

Hotel Features

Hotel Category

Deluxe

Location Type

Beach

Main Facilities

  • Fitness facilities
  • Golf
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended

Board Basis Options

  • Bed & Breakfast

For Families

  • Babysitting
  • Family Entertainment
  • Family Rooms
  • Kid's Club
  • Kid's Pool
Location Highlights

Golden Sands Resort by Shangri-La

  • Beach
  • approx. 45 minutes from Penang Airport.
3533 Reviews 78% of travellers recommended this hotel

Traveller ratings

  • Excellent 1374
  • Very Good 1299
  • Average 518
  • Poor 199
  • Terrible 143

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 19, 2018

Family Weekend

Singapore, Singapore

It was my birthday weekend so decided to do a low key birthday weekend with the family in Penang. I book 4 x Sea Facing View rooms for 3 nights stay. We know the hotel is a bit dated hence we didn’t expect much on the rooms to be in perfect conditions. Rooms were spacious and clean, we have all 4 rooms assigned side by side. Housekeeping were polite and we were greeted whenever they saw us at the hall way. However, I would like to bring this up as my personally feedback that the hotel could improve. On my birthday, we came back to hotel in the evening and I saw an empty tray with cutleries setting and a birthday card. To my surprise, hotel sent an complimentary birthday cake to my room while we were out. I saw the minibar door were slight open, I walk over open up the minibar cabinet door and the minibar door were no closed properly. I opened the minibar door and there’s my birthday cake however the plate were too big hence the door can’t close, whoever sent the cake still insist to leave the cake inside. Very disappointing, called the IRD to clear the cake because i wonder how long they have left the cake in there and potentially the minibar will spoil too. Overall, it was a pleasant stay. Not till on the check-out day. After I’ve done my payment and on my way leaving the hotel at the lobby. Our car is waiting at the lobby to pick us up to the airport. I wanted to drop the keys off. I saw a FO staff just walked out from the back office. I politely ask him “Can I pass the keys to you” He responded “Reception” with his hand gesture pointed to reception, as I was in the rush I continue to seek his help by saying “ I just need to drop the keys……(before I could even finish my sentence, again his put up his hand gesture and responded “Reception”). With his arrogant and rude attitude body language, he has no intention to wanting to listen to me and just want to brush me off. He walked away and left me standing there. I have no choice, I went around and I saw the key drop off box and I dropped my keys. I came out and I saw him was at the concierge and looking at the computer, I reckon he must be VERY BUSY. With the above, I won’t hesitate to share his name ZUL FAHMI. I am from the service industry and being the ex Shang members too, I was very disappointed and this kind of attitude don’t deserve to be at the front of the house. Thank you.
Sep 18, 2018

Disappointed with the room arrangement

Georgetown, Malaysia

We had a 2 nights during the past weekend. It's a long awaited family holiday with my 2 year old. Check in was smooth and when we got in to the room, we'll given a twin bed instead of a double bed. Since the booking was made for a room with double bed, we then went back to the counter and asked for a room change. However, we were told the double room is upon request and based on the room availability. Which this puzzled as we paid for a double bed room, we DID NOT paid for a twin bed room then requested for a double bed room. Then, it make sense for them to tell me is based on room availability. If there's no more double bed room available, then the website should only display rooms with twin bed. We wouldn't book in this case since we know we WANTED a double bed room. Still, unwilling to give us a double bed room. The staff then make multiple calls to make arrangement and attempt to persuade that they'll join the twin bed to become a double bed. After I explained to the staff that we PAID for a double bed room, then she make another call and only willing to give us a double bed room. Why did she need to make so many calls to switch the room for us and after wasted my time then only get the "approval" to do so. What make it worst is, there is a double bed room available but REFUSED to switch it for us. The furniture are really very dated but the plus point of the room is a pool and sea view. My 2 year love the Adventure Zone and pool very much. Another plus point is their enforcement is excellent in the pool area. F & B staff is amazing but the house keeping is not.
View all
Golden Sands Resort by Shangri-La

Facilities

Two Swimming Pools

The resort has three lagoon-shaped pools which are set within the gardens. There is an activities pool with a whirlpool and a children’s swimming pool with a waterslide.

Fitness Centre

The resort features a fully equipped fitness centre.

Chi Spa

The Chi Spa offers refined settings in which to enjoy a pampering well-being treatment and features Malay and Peranakan influences with its rich timber wood flooring and stone walls. Surrounded by 30 acres of lush gardens, this spa offers a haven of luxury and tranquillity. Experience massages, exercise, stretching, hydrotherapy and meditation here.

Sports & Entertainment

The resort features a nine hole golf course whilst natural excursions can be enjoyed close by such as jungle treks.Sporting facilities include: tennis, table tennis, beach volleyball, beach football, petanque and Tai Chi.

Par 3 Golf Course

Located next door at Shangri La's Rasa Sayang Resort and Spa

Turtle Care Project & onsite Eco Centre.

The resort features a Turtle Care Project and onsite Eco Centre.

Complimentary Shuttle to George Town

Complimentary Wi-Fi is available across the Resort

Golden Sands Resort by Shangri-La

Room Types

Executive Sea View

Double/Twin: max 3 adults or 2 adults and 1 child 

Executive Sea View rooms are located on the resorts higher floors with great sea views. Your bathroom features a bathtub and shower or standing shower, whilst complimentary Wi-Fi is provided for your convenience.

Size: 30sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Deluxe Seafacing Room

Deluxe Sea Facing Room

Double/Twin: max 3 adults or 2 adults and 1 child 

Deluxe Sea Facing Rooms feature a balcony overlooking the pool and sea. Your bathroom features a bathtub and shower whilst complimentary Wi-Fi is provided for your convenience.

Size: 30sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Superior Hillview room

Superior

Double/Twin: max 3 adults or 2 adults and 1 child 

Superior Rooms are comfortable, complete with traditional Malay touches and complimentary Wi-Fi. Your bathroom features a soaking tub and shower.

Size: 36sqm

  • Air Conditioning
  • Bath
  • Fridge
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Shower over bath
  • Telephone
  • Towels included
Golden Sands Resort by Shangri-La

Food & Drink

Garden Cafe

Garden Café

Garden Cafe; serves international cuisine and local favourites. This open-air cafe; overlooks the gardens. A children's menu is also available.

Restaurant

Sigi's Bar and Grill

Sigi's Bar and Grill is located on Batu Ferringgi beach and serves a wide selection of dishes and a children’s menu in casual settings. Dish options include steak, wood-fired pizza, sandwiches, pastas and local Asian options. The outdoor upper deck is a signature feature where guests can enjoy panoramic views of the beach. A range of alcoholic and non-alcoholic beverages are available at the bar.

Cool Lounge

Cool Lounge

Enjoy tea, coffee, bottled juices, pastries, cakes and sandwiches in the Cool Lounge and a range of entertainment options including internet stations, board and card games, books, magazines, newspapers and TV's.

Lobby Lounge

The Lobby Lounge is open-air and overlooks the gardens and pools, serving refreshments and light snacks.

Board Basis Options

Bed & Breakfast
Golden Sands Resort by Shangri-La

Family Friendly Facilities

Adventure Zone

Adventure Zone

The largest indoor playground of its kind, the Adventure Zone is Shangri-La's unique family entertainment centre. Three categories of exciting drop slides and multiple sections of modular play equipment provide fun times in a safe and fun-filled environment for children and teenagers.

Kid's Club

The Kid's Club is open 10.00 until 12 noon and 14.00 until 17.00.

Kids Pool

Splash Zone

The Splash Zone provides endless fun for the little ones with water features that include tipping water buckets, butterfly sprays, turtle water sprays, rainbow sprays, floor water jets, tipping cones,water cannons and two twisting water slides.

Toddler Zone

Located within the Adventure Zone, the Toddler Zone is designed for children below 4 years. The Toddler Zone includes a ball pit, mini slide and numerous climbing and exciting play modules.