Sandals Royal Plantation Jamaica

There are pluses and negatives. The best part as you can tell from other reviews are the personnel, especially the butlers. We had two as all do (they switch out from one day to the next). Our best was Adrian. Really nice man and our beach dinner waiter whose name I cannot remember. The facilities need an influx of money. The rooms themselves, at least ours, was okay. The plumping and fixtures need help. You can’t really control temperature on anything. The butler ran a bath and the water was still scalding 3 hours later. This was not the butler’s fault. One bathroom sink had the cold water faucet in backwards which is an indicator a novice installed it. The fixtures are very worn. The shower took several minutes to get hot water to it and the it fluctuated greatly. Our private car transfer was messed up by Sandals. We arrived and it wasn’t there. We were told (1) I had called and cancelled it; (2) my card had been rejected; and (3j the call to Sandals was cutoff before they could get card approval. At least pick one excuse and stick with it. They had my card and my phone and my email. No email. No call. Nothing. If they had a problem, they should have reached out to me. I didn’t cancel it. My card was not rejected as my card company was never contacted. And Sandals had my card that it had no problem hitting on the spa and dinner as an additional cost. The guy at the airport finally helped and got a car. And after 5 attempts on my part, I was able to secure their payment and the return transport. No huge deal, but bad Sandals service through central reservations. And, don’t get me started on the division of who can help depending on if you reserved online or via telephone. Why this division! Just use one reservation desk please. One has to get switched back and forth depending on who you speak to as though they are different companies. No other resort has this issue. The spa was great. Both my wife and I had massages. We both said they were the best ever and both of us get them regularly. Worth the cost. The thing that is most bothersome was the constant selling. Like a cruise ship on land. They set up a photo session without asking to sell us photos. We cancelled that. We were presented with a sell attempt for Sandals Club and to reserve another stay. Stop it. We know what is there and while on vacation one doesn’t want to be sold. It is a turnoff. They also had someone taking photos, without asking, at our dinner in the gazebo on the pier just in case we wanted to buy any later. Really? If we wanted them we would have asked. Oh, it is very quiet except from 8:30 to 10:00 at night when the live music is very loud like you are next to a nightclub. You can’t think really during then. Otherwise, it is a quiet place. The food is mediocre except for out dinner on the pier. That was very good. With all this said, would we go again? Maybe not as we enjoy other locations in the Caribbean better but those are still recovering from the hurricanes so we came here. It is an okay place. Better management can fix their issues. The people that are frontline are special and the views are great too.

Visited Royal Plantation the week of May first. This is the place to be if you need a nice and quiet vacation. The staff also made this place a week to remember. Here is some of the staff that made it happen: Jerone that welcome us on arrival, Dacia and Hector at the returning guest office, the entertainers Jermaine and Jason, Cleon and Daniello, the two beach butlers, Our two room butlers Richard and Orlando, and also special thanks to Junior, Steve, Barbara, Romano, Tianna, Rucchino, Clayton, Michael and Karena. Koen, you should be proud of your staff. Again, thank you all for the fantastic week and see you next year.

Do not come to this resort if you don’t want to raise the bar for all other resorts. The service here is exceptional. Our Butlers Neil and Chase are wonderful. They always left wonderful surprises in our room. One day we had a bath run with flowers floating on the top. Disco room and all of the really cute towel sculptures.Big Thank you guys!! then we also have the beach butlers Cleon and Danello they are also great. The rest of the staff all of the servers are also exceptional. They all know your name and figure out and remember what you like and prefer. Even our friends butlers checked in on us. The cleaning staff go the extra mile in our room. Thank you Stacey The manager gave me a mug from the gift shop because he saw how much I liked the self serve coffee. The food!!!!!! OMG wow. We have to go home tomorrow and we’re afraid to never eat this well again. Gormet food beautiful presentation amazing taste. I didn’t eat one thing in 10 days that wasn’t amazing! I even took pics of my food which I swore I never would be that person lol. It was just so pretty! The cleanliness of this resort is also fabulous! They are always cleaning something or painting and refreshing always pristine. They use hand sanitizer at the restaurant between customers. Nice quiet resort. If you want some excitement you can hop on the shuttle and go next door to Sandals Ochi. It is huge and loud like most resorts. Party or shop and come back to the nice peaceful resort with the amazing service that only a small resort can accomplish. One more thing. Derek down on the beach that sells his wooden sculptures was a beautiful soul! He gave me a piece just because. Then I went back and bought a beautiful sculpture which he gave to me at a seriously discounted rate because I had spent almost all my cash. I will cherish my parrot always. The trip from the airport to here is worth the drive!! Thank you everyone at Sandals Royal Plantation for an unforgettable stay.