Hotel

Beaches Negril Resort and Spa

Beaches Negril Resort and Spa

TripAdvisor Review
5713 Reviews
Guide Price £2,269 per person
Based on 10 October 18 departure from London Gatwick flying with Virgin Atlantic, staying for 7 nights all inclusive in a Beachfront Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Jamaican charm in paradise

Get ready to slip into the carefree vibe the Jamaicans are world famous for. Set on a pristine stretch of Seven Mile Beach and backed by lushly landscaped gardens, all inclusive Beaches Negril Resort & Spa is paradise right in Jamaica. Tiny tots will love the Kids Camp and dancing with the gang from Sesame Street®. For older kids there is an XBOX 360® Play Lounge, Scratch DJ Academy, a Liquid Teen Nightclub, and Trench Town teen lounge, as well as a huge waterpark for the young and young at heart.

 

The Beaches 2 for 1 Sale is now on, half price accommodation on all bookings made before 6 June 2017. 

  • Get soaked in Pirates Island’s pools\
  • water slides\
  • lazy rivers\
  • and water cannons.
  • Enjoy tasty world cuisine at seven gourmet restaurants.
  • Absorb the carefree vibe amid lushly landscape gardens and stunning sea views.
  • Indulge in a rejuvenating spa treatment at Red Lane Spa.
  • Relax on seven miles of white sand beach lapped by crystal clear waters.

Hotel Features

Hotel Category

Deluxe
  • Check-in Time:
    02:00
  • Check-out Time:
    11:00
  • 210 rooms
  • Transfer duration: Approx. 1 hour 15 minutes.

Main Facilities

  • Diving
  • Outdoor pool
  • Watersports
  • Wifi

Board Basis Options

  • All Inclusive

For Families

  • Babysitting
  • Family Rooms
  • Kid's Club
  • Kid's Pool
  • Teen's Club
Location Highlights

Beaches Negril Resort and Spa

  • Approx. 1 hour 15 minutes.
5713 Reviews 85% of travellers recommended this hotel

Traveller ratings

  • Excellent 3697
  • Very Good 1259
  • Average 395
  • Poor 234
  • Terrible 128

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 20, 2018

Friend's wedding May 2016

Randolph, Massachusetts

Stated at beaches in May of 2016 for a friend's wedding. The hotel was clean and the the people who work there super nice. They picked us up and drop us off from the airport. The food as ok could be better. The best thing about staying there is the option of going to Sandals to spend the day with a small shuttle fee. My friends wedding was wonderful. The only issue we had was with a purchase made to Y. S. Falls at the hotel in which we were lied to about the accommodation and when we question the hotel about it they claimed they are not affiliated with the seller.
Sep 20, 2018

beautiful resort, terrible communication between staff!

From the time I landed in Montego Bay to my departure from Negril, my Beaches experience was awful. My cousin and I chose to share a room at the Beaches Resort, but were flying in on separate flights, from different locations. We both relayed our flight information on several occasions, both on the phone and through the Beaches website, and even reconfirmed about 4 days prior to ensure a seamless arrival/departure. However, up on landing in Montego Bay, I was not greeted at the gate and had to stand in the customs line for at least 30-40 minutes. After going through customs and arriving at Club Mobay, I was told I had to pay $20 to enter, as my name was NOT on the list. I explained that I had already paid $80 in advance, through Beaches, for this service. I was then told to go across to Sandals lounge to see if I was on their manifest. I was not listed there either. After traveling for more than 10hrs, I was very aggravated at this point. After going to yet another desk (for the third time), a representative took the initiative and called Beaches. After waiting another 10 minutes, they explained they did NOT have my flight information, only my cousin's. Again, my cousin and I called SEPARATELY on several occasions and verified our flight information, and even paid with 2 SEPARATE transactions for the Club Mobay service. It was explained that unfortunately my flight information was not relayed to Club Mobay. The representative apologized for the miscommunication and we proceeded to the lounge where I waited for my cousin to arrive. The drive to the resort, although long, was absolutely amazing. Upon checking in, my cousin and I spoke with Stacey at the front desk. I gave her a re-cap of my arrival experience, where she then escorted us over to Ricardo with the Concierge. I, again, explained what happened. After giving Ricardo my departure flight information, he assured me that I wouldn’t have any more issues. Once in our suite, I proceeded to shower WITH NO HOT WATER! After calling the front desk, they said they’d send a technician the following morning. After waking the next morning, we notice there’s water on the floor. Our a.c. unit is leaking. We, of course, call the front desk again. The tech comes; everything seems to be in working order. The next day (day 2), I went back to the front desk to inquire about getting a refund for my Club Mobay experience. After speaking with Stacey again, she called Club Mobay for me, where I was asked to email my account of what happened for further investigation. After doing so, and waiting an entire day, I still had not received a response. Given all the issues thus far, I wanted to go ahead and confirm my departure transportation, so I go and speak with Ricardo. He tells me that I will receive my transportation info within a day or two prior to my departure. By now, I’m running late to meet my family for dinner, so I say ok and leave. After getting back to the room, I see an envelope was slid under the door. It’s departure transportation information… for my cousin, none for me. I went back to the concierge where I again encountered Ricardo, as well as his counterpart, Tedroy. While expressing my frustrations, Tedroy laughed at me! After confronting him about his blatant rudeness, he stated he was “only trying to make light of the situation”. I am LIVID! A smiling Ricardo stands by. At this point, all I want to do is confirm my departure transportation and spend time with my family. I AGAIN give them my departure flight information. They write down my transportation information and assure me I will be picked up. The next morning (day 3), I get a call at about 7:15am, asking if we had hot water. After getting out of bed to check, I tell them yes we do. Still tired, I lay back down. Another call comes through at about 7:30am. It’s Ricardo calling to extend a complimentary cabana for the same day from 9am-4pm. My cousin’s vow renewal was set for the same day at 4pm! How could he not know that a cabana would be useless for that day? While this was a great idea for service recovery, the timing/planning was terrible. After still receiving no response regarding my refund, I go back down to the concierge. This time I speak with a “supervisor” named Hilroy. He seems to know, somewhat, of the issues going on. I also tell him that although I appreciated the complimentary cabana, I was unable to use it. He’s very dismissive and tells me there’s nothing else they can do to compensate (working in the hotel industry, I know this is untrue). In regards to Club Mobay, I’m told there’s nothing Beaches can do, and it will have to be resolved by Club Mobay. Stacey did call to apologize for all the confusion and again confirms my departure transportation. I’m instructed to have my bag packed and staged outside the room between 3:00-3:30am; with transportation pick up being at 4a. I wait until about 3:45, my bag is still there. I decided to take the bag myself to the front. There’s LITERALLY no one outside! The place is completely deserted. Thankfully at 4am on the dot, my transportation shows up. This resort is gorgeous but the service is TERRIBLE with the exception of Stacey. When spending money on an all-inclusive vacation, there are certain service standards expected; as an employee of a 4 star Hotel in Las Vegas, Nevada, I am very familiar with the daily workings of this industry. However, the minor issues I encountered quickly turned into a major annoyance throughout my stay. I literally had to give my flight information at least five times after arriving at the resort (serious lack of communication). I was bounced around and put off throughout my entire stay which was very disappointing to say the least! We had no hot water for most of our stay and our a.c. unit leaked like crazy (serious hazard). Even now, I’m still working on trying to get a refund for my $80.00! It’s no longer about the money, but more so the principle. If this is a reflection of how things are done at the Beaches Resort, you will certainly NOT have to worry about future business from me.
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