The Peninsula, Hong Kong

Known as the Grande Dame of the Far East

Since it first opened its doors in 1928, The Peninsula has remained the most famous and prestigious luxury hotel in Hong Kong. She is majestic in style and reminiscent of a bygone era from the golden age of travel. Superbly located on the Tsim Sha Tsui waterfront - overlooking the vibrant Victoria Harbour, the views across to Hong Kong Island are magnificent and many attractions within easy reach.

The guest rooms offer classical grandeur and timeless elegance with European and subtle Oriental influences.

Afternoon tea at The Peninsula is a Hong Kong institution, and a wonderful way to take in the gilded, columned lobby and it’s oh so glamorous clientele.

Hayes & Jarvis Rating

Average: 5 (1 vote)

Guide Price

£1,629 per person

Hotel Category

Indulgent

Location Type

City centre

TripAdvisor Review

2100 Reviews

Read reviews

Hotel Gallery

Hotel Features

General Information

Check-in Time:
14:00
Check-out Time:
11:00

Main Facilities

Fitness facilities
Indoor pool
Spa facilities
Weddings
Wifi

Accommodation Type

Iconic
Luxury Collection

Board Basis Options

Bed & Breakfast

Hotel Location

Location Highlights

The Peninsula, Hong Kong

City centre
approx. 30 minutes from Hong Kong Airport.

2100 Reviews

96% of travellers recommended this hotel

Traveller ratings

Excellent 1714
Very Good 265
Average 68
Poor 27
Terrible 26

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

Dec 05, 2019

Excellent Hotel

Singapore, Singapore

I have always wanted to have a taste of staying at the Peninsula Hotel in Hong Kong. Because of teh present troubles in Hong Kong, hotel occupancy was said to be down, and prices of hotels are now much cheaper than before. Lo and behold, even the Peninsula is affected, with price having come down by about 50%, so on my recent trip to Hong Kong, I decided to stay there. What a wonderful experience. I was met at the reception by wonderfully helpful people. They upgraded me to a room with a view of teh Harbour. The room was spacious, a bed one could dream of having at home. Being a guest of teh hotel, I have priority booking for the famous afternoon tea at the lobby, which, even with the present troubles, there was a queue! During my time in Hong Kong, I felt safe. A taxi driver advised me- as a tourist, just keep your mouth shut, and don't comment on anything vaguely to do with poltics and no one will trouble you. One more thing, the malls were empty and the sales people extremely courteous and helpful. So this is a good time to visit Hong Kong, and stay at the Peninsula!

Dec 03, 2019

Lifetime Experience

Kuala Lumpur, Malaysia

Excellence personalized service was rendered once arrived at the hotel lobby. The hotel room is fully digitalized and the welcome chocolate inside the room is truly unique. The Peninsula Hong Kong is my best hotel experience thus far.

Nov 30, 2019

Disgraceful service and a shame to its heritage

Hong Kong

In short, stay across the block at the newest property and don't bother with the Pen. Don't even visit. (The lowest floor there is higher than the highest floor at the Pen. Even the afternoon tea there is miles better than at the Pen.) I booked via Amex FHR for a 3 night staycation at the Pen. I know, many people have access to FHR and it certainly doesn't make a guest special. Perhaps that is why the hotel made me feel unwelcome from the moment I arrived. They kept (at least 10 times) saying that I booked through Expedia instead (with a tone of strong emphasis), as if I should be very grateful that the doorman actually opened the door and allowed me in. The so-called Kowloon skyline view is a joke. It faces nearby buildings at a very intimate distance. Compared to the Kowloon View which we checked out later at the Rosewood, where it was panaromic with every hill and skyscraper in sight, it was truly breathtaking. None of this at the Pen. Imagine staring at chimneys and exhaust vents and sketchy rooftops and people living through their daily routines straight through your window. The windows were also narrow and dirty. The room itself was tiny and uncomfortable. I have heard that it was designed to be like a yacht. I'm sure yeah, that includes the seasick part as well. That's exactly how I felt in the room. The room that I was assigned to didn't even have a couch. It is a joke (as some of my friends said after I posted on social media, '[Penin] feels like an Ibis compared to the RW') and no one should ever pay hard cash to stay at an inferior option. The hotel was averaging at 30% occupancy (which I checked and confirmed with the staff - and also an available figure through its public filings) throughout our stay period, yet the staff refused to honor better room upgrades when I said I was dissatisfied with the view and would like to see if they could arrange for anything more comfortable. Instead at first they wanted to DOWNGRADE me. What kind of customer service is that? A nice gesture could go a long way such as making me enjoy my stay more and pay for additional amenities and service, so it is a zero-cost and profit-only decision. Yet, my expression of dissatisfaction of the room did not result in any acceptable resolution. Firstly, I was willing to offer a co-pay as I was so sick of the room I was assigned to. Yet they went hardline and quoted me a price that was even higher than the difference if I booked online at the spot. The manager on duty could not offer an explanation. He just kept repeating the same absurd offer and I lost count of how many times of 'NOs' and 'CAN'Ts' I heard from their team over the phone. When I figured that it was better to move to another hotel, I asked if I could just cancel the stay and leave. The hotel management actually gave me unimaginable responses such as 'I'm not sure if you can cancel' / 'We can't really do that' etc, offering zero help or understanding of the situation, nor any attempt to relieve my frustration (if a guest has checked in and spent the past two hours over the phone with you, you can probably guess how frustrated he is). What sealed the deal was when the duty manager, in a rushed and agitated tone, actually exclaimed over the phone 'If you don't like it here, you better get out of here' / 'We don't want to welcome you here either, thanks but no thanks', phrases like that. Anyone with the slightest bit of hospitality training (even at a 3-star hotel) would know that you should never confront a guest let alone verbally threaten or escalate with them. How can someone with such an intoxicated mentality cling onto a hospitality role in one of the most competitive cities when it comes to the luxury hotel scene? I just cannot believe it. Throughout the ordeal, despite they knowing that my agent (Amex) was based in the US, the hotel staff also offered zero help in letting me call overseas. I had to spend a lot of time and money out of my own pocket to suddenly summon up my travel agent, of which it wasn't easy at all relying on my own mobile phone rather than the hotel's phone or communication systems. When I asked for help the hotel staff similarly turned a deaf ear. I felt like I was in a trap and started getting panic attacks. I had actually felt that uncomfortable in the room. I told the hotel staff I wouldn't be comfortable leaving unless I had received confirmation from my travel agent (since the Pen staff weren't willing to help) that I could leave the hotel (and since the staff suggested that 'might not be allowed'). They started knocking on my door every 10 minutes to see if I needed baggage assistance. I thought someone was outside my room door all the time ready to break in and evict me. I thought the hotel would be calling the cops on me soon. I was so terrified and frightened and intimidated by this whole experience. Can you imagine, the supposedly jewel of the crown in hospitality of the entire Far East making a guest (that has already prepaid) suffer that way? When I checked out, it was late in the evening already and the lobby was virtually empty. There were at least four front desk agents and four doormen, plus two more bellboys. When I was waiting for my pickup, and throughout the entire departure process, none of them bothered to ask about my stay, or feeling, I felt that I was treated like I was invisible despite a 10:1 staff: guest ratio at that time. No eye contact, no conversations, all staring and poking on their phones or chatting amongst themselves in very close proximity to me. I moved to the R-C where despite using a corporate rate for less than half the price of the Pen, they were more than willing to accommodate me and extended a four-category upgrade to their room with a best positioned view despite booking under 30 minutes' short notice. I was warmly welcomed by two of their front desk team plus their duty manager. Now that was actual hospitality and service, rather than intimidations and confrontations (loved it so much that I actually extended my stay by another two days at the end. And the view is no comparison at all.) Ironically the Peninsula front desk team had asked me the purpose of my stay and it was more than obvious to them that I was there for a staycation. Instead of trying their best and pulling extra efforts to please a local guest that could bring in repeat revenue, they actually proactively went the other way. Having said that, I've done staycations at a handful of the Peninsula's peers in the same recent period of time and each and every one of them would easily beat the Pen in terms of hardware and software in every corner, not kidding. Particularly the newly opened one just across the block which (as someone staying 100+ nights in hotels in the past couple years) can confidently say that it is currently the best city luxury hotel in the whole world. The Pen can't catch even 1% of it no matter in terms of hardware, rooms, views, service, and everything essentially. Not surprised, as apparently some of the best staff there were poached right here from the Pen. Even within Peninsulas, I've stayed at other Peninsulas in the world in various locations and each and every one of them had done an excellent job in gathering pre-arrival information. Here, there was no pre-arrival email at all, instead I was 'warmly' welcomed by repeating how I 'booked through ***Expedia*** (emphasize)' dozens of times, leaving me puzzled. Of course, following an abrupt early departure of a guest, the hotel management/staff couldn't care less, and there was no feedback or further follow-up to at least figure out what went wrong. (Would have been easy given the low occupancy and nature of the situation anyway) It's really a shame that the once grande dame of hotels of the entire Far East, and a hospitality brand that has made Hong Kong proud around the world has fallen such great levels in its locale flagship. I don't even want to set foot in the hotel again, it evokes such level of trauma in me. It's probably not hard to figure out why the hotel has to indefinitely suspend some of its F&B services while the competitor property across the block has been opening one after another new restaurant with very high acclaims and satisfaction and popularity from guests. I am at the same time heartbroken to see the positive impressions I had of the Pen (of which I've supported its dining and retail establishments for 20+ years, just haven't happened to stay in) end up in such shambles. If the Peninsula has at least the slightest thought of hospitality and customer centricity in mind, they would find out who I was and email me to follow up (of course, it should have happened unprompted 2 months ago.) Still, I'm betting that they would either ignore this review, or just type in a vague templated response 'sorry we let you down blablabla', or even worse, in maximum irony, 'we should have trained our staff' or 'please email us to tell us what went wrong'. I mean, I've already told you everything here. And you had 90 years of history and reputation to not fail in such epic extents. All fellow TripAdvisor community members, stay away from this trap and harrowing dungeon. Please. As a local, reach out to me and I will personally show you what the best hotel in Hong Kong is like (the newly opened one diagonally across the block from the Pen) instead.

View all

The Peninsula, Hong Kong

Facilities

Swimming Pool

Located on the 8th floor, the hotel’s indoor swimming pool offers guests panoramic views of Hong Kong’s iconic skyline through floor-to-ceiling windows.

The Peninsula Spa

Leave the world behind as you enter that spectacular Peninsula Spa. With Zen-like décor of green bamboo, textured granite and twinkling candles – a visit here will soothe and restore you. There are 14 stylish treatment rooms designed in collaboration with ESPA – where lighting, temperature and music selection will be adjusted to your preference. Expert therapists will ensure you completely de-stress with an extensive list of blissful treatments. Make sure you allow enough time in your visit to enjoy the crystal steam room, Thermal suite and sauna – before some lounging time in the relaxation area where you will be treated to stunning views of Victoria harbour.

Fitness Centre

The Peninsula‘s state-of-the-art Fitness Centre makes it a joy for guests to maintain personal goals and fitness routines while away from home.

The Peninsula Acadamy

The hotels newly launched “Lifestyle Academy” offers you the opportunity to learn from the experts about a range of subjects – designed to provide a cultural Hong Kong experience. Options include a helicopter tour of the UNESCO Geoparks, a journey into the city’s art scene, style sessions with a personal shopper, caviar connoisseurship, and dim sum cooking lessons. For younger guests there is a delightful “Little Pastry Chef Adventure” where children aged between 4-10 years can spend 2 hours creating delicious treats.

The Peninsula, Hong Kong

Room Types

Deluxe Room

The Spacious Deluxe Rooms offer refined contemporary accommodation, has a mix of natural relaxing tones. Located on three sides of the original building, views are of the vibrant and colourful shopping streets below.

Show room facilities

Air Conditioning
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
TV

Grand Deluxe Room

The Grand Deluxe Rooms are located in the Tower between floors 17 and 27, ensuring spectacular views over the Kowloon cityscape. Furnished with elegant interiors, and equipped with the latest audio-visual technology, your stay is guaranteed to be comfortable and welcoming.

Show room facilities

Air Conditioning
Bath
Flatscreen TV
Hairdryer
In Room WiFi
Ironing Facilities
Minibar
Safe
Satellite/Cable TV
Separate Shower
Tea & Coffee Facilities
Telephone
Towels included
TV

The Peninsula, Hong Kong

Food & Drink

The Bar

Richly muted, panelled walls and club-style seating, accompanied by a jazz pianist, lend an ambiance of warm, understated elegance to The Bar. The Bar is the perfect place to unwind and enjoy a quintessential Martini, accompanied by the sounds of authentic resident jazz pianist.

Felix

Located on the 28th floor of The Peninsula tower, Felix is a first class dining experience serving Modern European cuisine made with the freshest seasonal ingredients, the restaurant offers breathtaking views of Victoria Harbour, Hong Kong Island and Kowloon. Other unique venues within Felix include the Wine Bar, the Balcony, the American Bar and the Crazy Box.

The Lobby

Afternoon tea at The Peninsula is a high society event where people go to see and be seen. Served daily in the palatial Lobby with live classical music this is a tradition worth trying when in the city.

Gaddi's

Regarded as one of the finest and most elegant restaurants in Hong Kong, Gaddis offers exquisite modern French cuisine, and a magnificent wine list. Lunches are a more relaxed affair whereas dinner has a definite sense of occasion – celebrating a past era of gilded opulence, shiny polished silver and white gloved service.

Spring Moon

Spring Moon received its first one Michelin Star in 2016 and offers luxurious dim sum experience with exceptional service. Reminiscent of a 1920’s style Shanghai Mansion with dark woods and oriental rugs, the presentations and the tastes are breath taking, which is why the restaurant consistently ranks in the top 10 of dining experiences in Hong Kong.

Chesa

Chesa is designed to look like a charming Swiss chalet complete with dark wood, dim lighting and Alpine paintings and knick-knacks. The a-la-carte menu features some classic Swiss dishes like the traditional Swiss fondue, rösti and raclette – comforting mountain food.

The Verandah

The Verandah offers a fine dining buffet concept in colonial surroundings. Serving breakfast, lunch and dinner – this elaborate buffet has anything and everything is available, from Chinese delicacies to Italian cured meats and French cheeses. I was happy to enjoy a simpler selection of the flaky pastries, fresh juices and strong coffee. The food is presented in such a pretty way that you will want to try everything to see if it tastes as good as it looks.

Imasa - Japanese Restaurant

Dinner at Imasa is a relaxed affair, with a warm and welcoming décor which encourages you take your time and linger. The restaurant offers a themed buffet which represents tremendous value for money. For guests who would prefer al la carte, there is an extensive menu to choose from – and will all be served with meticulous attention to detail. .

More Hong Kong inspiration

Ideas, advice and recommendations from our Destination Specialists following their travels.

Blog

48 hours in Hong Kong

Read Blog Post

Blog

How to Spend Ten Days in Hong Kong

Read Blog Post

Try these inspiring itineraries

We think you might also like to take a look at these inspiring itineraries. This selection is simply a flavour of what we can put together so if you'd like some advice, our Destination Specialists will be able to create something that is right for you.

15 days

Hong Kong and Borneo Multi Centre

Guide Price £1,899 pp

The vibrant city of Hong Kong is the perfect destination to combine with the green and l uscious island of Borneo. Enjoy the bustling street markets or the upmarket malls of Hong Kong, here you'll be sure to find great...

View Multi Centre

Cultural holidays

11 days

Hong Kong and Bali Multi Centre

Guide Price £1,799 pp

The vibrant city of Hong Kong is the perfect destination to combine with the idyllic island of Bali. And for Rugby Fans this is your opportunity to watch one of the most exciting events on the Rugby calendar - Cathay...

View Multi Centre

City holidays

11 days

Beijing, Chengdu and Hong Kong Multi Centre

Start your multicentre holiday with the incredible sites and history of Beijing, which dates back over 3,000 years. Next stop is Chengdu, home to the endangered giant pandas, which now have a population of less than 2000. And finally, visit...

View Multi Centre

Multi centre holidays

The Peninsula, Hong Kong

Known as the Grande Dame of the Far East

Hayes & Jarvis Rating

Guide Price

TripAdvisor Review

Hotel highlights

Hotel Gallery

Hotel Features

General Information

Main Facilities

Accommodation Type

Board Basis Options

Hotel Location

Location Highlights

The Peninsula, Hong Kong

Traveller ratings

What to Expect

Reviews

Excellent Hotel

Lifetime Experience

Excellent hotel

Disgraceful service and a shame to its heritage

Has a sense of history attached to it

The Peninsula, Hong Kong

Facilities

Swimming Pool

The Peninsula Spa

Fitness Centre

The Peninsula Acadamy

The Peninsula, Hong Kong

Room Types

Deluxe Room

Grand Deluxe Room

The Peninsula, Hong Kong

Food & Drink

The Bar

Felix

The Lobby

Gaddi's

Spring Moon

Chesa

The Verandah

Imasa - Japanese Restaurant

You might also like these

ICON Hotel

H&J Rating

Harbour Grand Hong Kong

H&J Rating

Island Shangri-La

H&J Rating

Cordis Hong Kong

H&J Rating

More Hong Kong inspiration

48 hours in Hong Kong

How to Spend Ten Days in Hong Kong

Try these inspiring itineraries

Hong Kong and Borneo Multi Centre

Hong Kong and Bali Multi Centre

Beijing, Chengdu and Hong Kong Multi Centre

Sign up to our newsletter

How we tailor make your holiday

1. Browse

2. Create

3. Customise

The Hayes & Jarvis Way

Award Winning

Exceptional Service

In the Know

Fully Protected