Hotel

The Peninsula, Hong Kong

The Peninsula, Hong Kong

Hayes & Jarvis Rating
TripAdvisor Review
1934 Reviews
Guide Price £1,629 per person
Based on 05 March 19 departure from London Heathrow flying with Cathay Pacific, staying for 5 nights room only in a Deluxe Room (2 adults sharing) including return transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Known as the Grande Dame of the Far East

Since it first opened its doors in 1928, The Peninsula has remained the most famous and prestigious luxury hotel in Hong Kong. She is majestic in style and reminiscent of a bygone era from the golden age of travel. Superbly located on the Tsim Sha Tsui waterfront - overlooking the vibrant Victoria Harbour, the views across to Hong Kong Island are magnificent and many attractions within easy reach.

The guest rooms offer classical grandeur and timeless elegance with European and subtle Oriental influences.

Afternoon tea at The Peninsula is a Hong Kong institution, and a wonderful way to take in the gilded, columned lobby and it’s oh so glamorous clientele. 

  • Harbourfront location - close to The Star Ferry
  • European Elegance with subtle Oriental influences
  • Recently renovated rooms
  • The Peninsula Spa

Hotel Features

Hotel Category

Indulgent

Location Type

City centre

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Spa facilities
  • Weddings
  • Wifi

Accommodation Type

  • Iconic
  • Luxury Collection

Board Basis Options

  • Bed & Breakfast
Location Highlights

The Peninsula, Hong Kong

  • City centre
  • approx. 30 minutes from Hong Kong Airport.
1934 Reviews 96% of travellers recommended this hotel

Traveller ratings

  • Excellent 1574
  • Very Good 246
  • Average 66
  • Poor 24
  • Terrible 24

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Dec 16, 2018

Disastrous stay

Hong Kong, China

Stayed in one of the Grand Deluxe Harbour View Suites for one night. Although the suite I stayed in was one of the most expensive in the hotel (just below their two presidential suites), the stay was far from satisfactory due to a number of defects: 1. I checked in very late in the night (around 11pm) due to prior business meetings. When I checked in, the guy at the front desk (who by the way never smiled once during our brief interaction) first refused to take my credit card (I subsequently called my bank who confirmed that my card was fine). Then I asked him whether I can have a late check-out given that I checked in very late. He did not know how to handle it and had to ask another girl at the front desk to help. The attitude of that other girl was not any friendlier either. She first told me that they can only have late checkout until 1pm. I insisted for a while and she finally told me that they are making a huge exception in this case by allowing me to check out at 2pm, and she made it sound like that she was doing me a huge favour that has never been given before. I find this whole experience very bizarre. Even if your firm policy does not permit late checkout or if you do not have sufficient authority, there must be a more polite way to convey that message. As a matter of fact I know that Peninsula does allow late check out as I have been offered late check out at other Peninsula hotels without even asking. 2. When I arrived at the suite (by the way, the guy who checked me in did not introduce anything about the suite and just left), I realised that there were only two small bottles (330 ml) of water provided. I called housekeeping who provided two more bottles, but for a suite of this calibre shouldn't Peninsula provide more water from the beginning? 3. Then I took a shower and one of the shower heads was broken...so I decided to take a bath instead, and realised that there was no product to use for the bath at all (no bath salt or anything). I called housekeeping again who initially could not understand what I was asking for. It took me 5 minutes on the phone and many repeats at "bath salt" before the operator finally understood and sent someone to bring the bath salt. 4. At this point I have almost given up, but then the most ridiculous thing during the whole stay happened. I went to bed at around 1:45am and immediately felt that there was something very hard in the bed. It turned out that there was a yoga menu underneath the bed sheet (not sure whether it was left there by the housekeeper or the previous guest)! I had to call the housekeeping once again (the third service call that I had to make since arrival) to ask for the bed sheets to be changed. 5. Finally on the day of departure I tried to find a paper bag in the suite to store some personal items and after a 5-minute search could not find anything. This is a trivial point but again, shouldn't this be one of the standard amenities for a hotel like the Peninsula? I have stayed in many Peninsula hotels in Bangkok, Beijing, Shanghai and Tokyo before but this is the first time that I stay in their property in Hong Kong. However, given the bad experience I find it very hard to believe how this can be considered their flagship property in the world. One thing that I (and many of my friends) have observed over the past few years is that Peninsula as a group is cutting costs, and the quality of their hotels have deteriorated significantly. Maybe this is also a result of this cost cutting strategy. P.S. I have complained about these issues with the front desk upon checkout and requested to speak to one of the hotel managers. However, they were all "occupied" so no one ever acknowledged these issues in person. Someone from the hotel (who claims to be a manager) did call after my stay, and only half-heartedly promised that they will note these issues down and ensure that they will not happen again if I stay in the future. It sounded like he was saying these things just to finish the conversation as soon as possible. This is very poor service recovery in my opinion, as these issues should not have happened in the first place. I am not asking for compensation but a sincere apology in person (even just send a card) would have helped a lot. Instead everyone at Peninsula was very passive and no one ever reached out to try to resolve any issue. I will not stay at any Peninsula hotels anymore and will ask all my friends and family to avoid Peninsula in the future.
Dec 15, 2018

Two hours wait brings service disappointment

A wonderful environment and sumptuous looking food is let down by overly long waiting time to be seated and service staff that were not interested in their work. We were not made to feel welcome which spoilt the whole experience. We will do not recommend. We will not be back!
View all
The Peninsula, Hong Kong

Facilities

Swimming Pool

Located on the 8th floor, the hotel’s indoor swimming pool offers guests panoramic views of Hong Kong’s iconic skyline through floor-to-ceiling windows.

The Peninsula Spa

Leave the world behind as you enter that spectacular Peninsula Spa. With Zen-like décor of green bamboo, textured granite and twinkling candles – a visit here will soothe and restore you. There are 14 stylish treatment rooms designed in collaboration with ESPA – where lighting, temperature and music selection will be adjusted to your preference. Expert therapists will ensure you completely de-stress with an extensive list of blissful treatments. Make sure you allow enough time in your visit to enjoy the crystal steam room, Thermal suite and sauna – before some lounging time in the relaxation area where you will be treated to stunning views of Victoria harbour.

Fitness Centre

The Peninsula‘s state-of-the-art Fitness Centre makes it a joy for guests to maintain personal goals and fitness routines while away from home.

The Peninsula Acadamy

The hotels newly launched “Lifestyle Academy” offers you the opportunity to learn from the experts about a range of subjects – designed to provide a cultural Hong Kong experience. Options include a helicopter tour of the UNESCO Geoparks, a journey into the city’s art scene, style sessions with a personal shopper, caviar connoisseurship, and dim sum cooking lessons. For younger guests there is a delightful “Little Pastry Chef Adventure” where children aged between 4-10 years can spend 2 hours creating delicious treats.

The Peninsula, Hong Kong

Room Types

Deluxe Room

The Spacious Deluxe Rooms offer refined contemporary accommodation, has a mix of natural relaxing tones. Located on three sides of the original building, views are of the vibrant and colourful shopping streets below.

  • Air Conditioning
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • TV

Grand Deluxe Room

The Grand Deluxe Rooms are located in the Tower between floors 17 and 27, ensuring spectacular views over the Kowloon cityscape. Furnished with elegant interiors, and equipped with the latest audio-visual technology, your stay is guaranteed to be comfortable and welcoming.

  • Air Conditioning
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
  • TV
The Peninsula, Hong Kong

Food & Drink

The Bar

Richly muted, panelled walls and club-style seating, accompanied by a jazz pianist, lend an ambiance of warm, understated elegance to The Bar. The Bar is the perfect place to unwind and enjoy a quintessential Martini, accompanied by the sounds of authentic resident jazz pianist.

View from Victoria Peak

Felix

Located on the 28th floor of The Peninsula tower, Felix is a first class dining experience serving Modern European cuisine made with the freshest seasonal ingredients, the restaurant offers breathtaking views of Victoria Harbour, Hong Kong Island and Kowloon. Other unique venues within Felix include the Wine Bar, the Balcony, the American Bar and the Crazy Box.

The Lobby

Afternoon tea at The Peninsula is a high society event where people go to see and be seen. Served daily in the palatial Lobby with live classical music this is a tradition worth trying when in the city.

Gaddi's

Regarded as one of the finest and most elegant restaurants in Hong Kong, Gaddis offers exquisite modern French cuisine, and a magnificent wine list. Lunches are a more relaxed affair whereas dinner has a definite sense of occasion – celebrating a past era of gilded opulence, shiny polished silver and white gloved service.

Spring Moon

Spring Moon received its first one Michelin Star in 2016 and offers luxurious dim sum experience with exceptional service. Reminiscent of a 1920’s style Shanghai Mansion with dark woods and oriental rugs, the presentations and the tastes are breath taking, which is why the restaurant consistently ranks in the top 10 of dining experiences in Hong Kong.

Chesa

Chesa is designed to look like a charming Swiss chalet complete with dark wood, dim lighting and Alpine paintings and knick-knacks. The a-la-carte menu features some classic Swiss dishes like the traditional Swiss fondue, rösti and raclette – comforting mountain food.

The Verandah

The Verandah offers a fine dining buffet concept in colonial surroundings. Serving breakfast, lunch and dinner – this elaborate buffet has anything and everything is available, from Chinese delicacies to Italian cured meats and French cheeses. I was happy to enjoy a simpler selection of the flaky pastries, fresh juices and strong coffee. The food is presented in such a pretty way that you will want to try everything to see if it tastes as good as it looks.

Imasa - Japanese Restaurant

Dinner at Imasa is a relaxed affair, with a warm and welcoming décor which encourages you take your time and linger. The restaurant offers a themed buffet which represents tremendous value for money. For guests who would prefer al la carte, there is an extensive menu to choose from – and will all be served with meticulous attention to detail. .

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