Hotel Manoir Victoria

We stayed here for two nights at the end of a cruise. There are a lot of stairs to climb from the street but the door staff were quick to welcome us and carry our cases up. The reception staff were very helpful. We arrived after leaving the ship at 9.30 am and were told our room would be ready at 4 pm but we were able to leave our cases securely and explore Old Quebec. The hotel is at the higher level and close to everything. We had the buffet breakfast on two mornings which was our only disappointment with our stay. The hot food trays were not regularly replenished and almost empty on both occasions. I would take breakfast out if staying again. We didn't use the attached Bistro restaurant for dinner but it looked very popular.

We came for Carnival and booked this hotel on short notice after our original hotel experienced a fire. We were not disappointed. I loved the look of the hotel, the comfort of the room and my girls enjoyed the pool. It was in an excellent location. We could walk to the Carnival activities as well as restaurants and shopping. Quebec City is so beautiful. The staff was excellent, in both French and English. I would definitely stay again.

I had booked and pre-paid for 2 nights through Amoma and they ceased to do business but I emailed and received confirmation from the reservation manager that my reservation and pre-payment was in their system. Apparently a few days later, someone (not I) cancelled my reservation. The front desk staff (Bernard) was very helpful when we arrived, gave us a fabulous room after a bit of discussion to try and find out who cancelled the reservation. Another staff provided me with the cancellation documents, but Bernard told us to not ruin our stay by stressing about it, and he was right. I did call the firm that did send the cancellation to the Hotel Manoir Victoria, but didn't get very far, so decided to let it rest till I was home. It is important to note that the Hotel Manoir Victoria agreed to honour the rate that was originally booked even though it was much lower than what they would have received for the beautiful massive room we were in. The room was just that, beautifully appointed and huge with a view out over the Hotel Dieu Hospital. The beds were comfortable and the pillows just as divine. The bathroom items (body wash, shampoo, conditioner, lotion, bar soap) were higher end products and the items also included a shoe shine cloth, sewing kit, vanity kit and a toothbrush and toothpaste which I thought was unique. Towels were soft and fluffy, shower water pressure was good and time spent in the jacuzzi tub was enjoyable. Bernard made our stay stress free and awesome!