Pillar & Post Inn

We went here for one night as a short "staycation". Nice room with seriously comfortable bed and a fireplace. The front desk staff are professional, welcoming and friendly. Had a great meal as part of our package, next to the dining room fireplace. Shout out to David, our server, who made our dinner even better with his great attitude and attentive service. (While we knew restaurant visits were likely to be limited by Covid19, the staff went out of their way to make things as "normal" as possible, while takings all precautions.) We didn't know till the next morning that the province had decreed that restaurants would have to shut down at midnight. Cudos to the hotel staff, for keeping things "normal" and safe. Our only complaint is minor. Due to the floorplan of the hotel, it can be a fairly long and complicated walk from your (read our) room to the spa and hot springs. We will definitely be back, once things are safe again. Thanks Pillar and Post for a lovely stay.

My husband and I spent 2 nights at The PIllar-and-Post Inn on a package that included dinner at The Cannery restaurant (on-site). It was our first visit to the inn and it was the perfect getaway! The level of service was exceptional, especially in light of the ongoing developments with the Covid-19 crisis. The staff increased precautions and kept guests informed of changes at the inn and in the local area. My visit to the on-site spa was wonderful and I was able to take advantage of the pool, outdoor hot springs (hot tub), sauna, and lounge area. My only suggestion here is that the spa staff should have signs up to ask people not to bring cellphones to these areas and to minimize conversations. I found it annoying to have to listen to other people's videos as they watched on their phones and kids splash and yell in the pool in otherwise peaceful and relaxing area. You wouldn't think that you'd have to have these reminders, but I guess you do. The food at The Cannery restaurant, where we had dinner both nights, was fantastic! We had prime rib, salmon, pork chop, and chicken and all were delicious and filling because the portions were large. On our final morning we had breakfast in the same restaurant, which was good, but overpriced. My only concern about my stay was that when we first checked in we were given a room that was not very nice. It was perhaps in an older wing of the inn, with dated decor, and a very simple and basic look. The room was disappointing and not what I was expecting at all for a deluxe queen room. Because of a loud heating unit we requested a room change and was given a lovely room that was comfortable and elegant, and much more in line with a four star inn. I was very happy with the change, but we seem to have only been given a nice room by chance. And I'm not sure why we were originally given such a shabby room in the first place. Perhaps because we were staying on a package deal? Other than this one concern, I would say that our stay was excellent and was everything we were hoping for in a Niagara getaway. Especially considering the additional challenges that the inn and the staff were facing with the rapidly changing situation developing in response to Covid-19.