Hotel

Pillar & Post Inn

Pillar & Post Inn

Hayes & Jarvis Rating
TripAdvisor Review
2534 Reviews
Guide Price £799 per person
Based on 30 March 19 departure from London Gatwick flying with Air Transat, staying for 5 nights room only in a Traditional Room (2 adults sharing).
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Luxurious vintage inn with renowned spa

The Pillar and Post is a stunning vintage hotel with architecture dating back to the 1890’s when it was used as a canning factory for peaches and tomatoes. Today it has been lovingly and sympathetically converted into a luxurious country inn. With a large spa rated number one in Canada in 2013, an outstanding gourmet restaurant in period surroundings and stylish guest rooms with marble bathrooms, the Pillar and Post provides the ideal retreat for a refined stay. Once you’ve soaked up the charming traditional style of the hotel venture out to visit Niagara Falls itself– a little over 30 minutes away by car.

  • Housed in a beautiful historic 1890’s building
  • Indulge in a treatment at one of Canada’s best spas
  • Relax around the only heated outdoor pool in Niagara on the Lake
  • Traditional yet modern luxury guest rooms
  • Gourmet dining at the Cannery Restaurant

Top Tips from our Experts

Gary

Destination Specialist

"Make the most of the complimentary shuttle between the hotel and downtown Niagara on the Lake. There are plenty of nice places to eat and drink so you can enjoy an evening out without worrying how to get back"

Hotel Features

Hotel Category

Trusted
  • Check-in Time:
    15:00
  • Check-out Time:
    11:00
  • 122 rooms
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Indoor pool
  • Outdoor pool
  • Spa facilities

Accommodation Type

  • Boutique
  • H&J Recommended

Board Basis Options

  • Room Only
Location Highlights

Pillar & Post Inn

  • Set on the quiet tree-lined streets of Niagara on the Lake
  • Walking distance to parks and town attractions
  • Around 30 minutes drive to Niagara Falls
2534 Reviews 82% of travellers recommended this hotel

Traveller ratings

  • Excellent 1614
  • Very Good 552
  • Average 224
  • Poor 95
  • Terrible 49

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jul 16, 2019

Vacation

We recently spent 4 nights at the pillar and post and were very pleased with our choice. We have never been to niagra-on the lake. We had heard how pretty it is so we decided to visit. We went from picton, prince Edward county which is 31/2 hours, which was not bad. Driving back to Montreal it was 7 hours. It was a. It long, but since we enjoyed our stay in the area we did not mind. The hotel is very well located, walking distance to the Main Street. Staff were very helpful. The rooms are a bit dowdy, but the bed was very comfortable. The spa is great, the pool area nice. My only complaint is the pool on Saturday and Sundaywas very crowded with people who came for the day to the spa and were able to use the pool . There were couples who stayed all day and as a result there were no beds or chairs around the pool. This was the complaint by many of the guests staying at the hotel.
Jul 16, 2019

Dark, Dated, and Disappointing

London, Canada

Normally when in Niagara-On-The-Lake, we stay at the Prince of Wales, but since we would be attending a wedding at the Pillar and Post, and since it shares the AAA 4 Diamond rating, as well the distinction of being “Ontario’s only five-star country Inn,” we thought it would offer a similar experience and level of accommodations. We were wrong. First impressions were not great: the hotel is surrounded on all four sides by parking lots, the interior hallways are dark and dingy, the outdoor pool was overcrowded with cheap plastic lounge chairs, and the indoor pool was closed for maintenance. We eventually found our suite, tucked away in an oppressively dark, remote hallway off the spa. Upon unlocking the door we knew it would be a disappointment: despite it being mid afternoon, the room was dark. A foyer led to a large, windowless bathroom with a huge whirlpool tub and a small shower stall with seriously mildewed grout. The baseboards and doors were severely chipped and scuffed, desperately in need of repainting. The living room featured a two seater sofa that converts into a bed, a scuffed wood desk with an inappropriately large and modern chair, and a white wicker arm chair better suited to a porch than a living room. The lone small window offered no view whatsoever. The bedroom had a large four poster bed with what appeared to be new linens. Two more bizarre wicker chairs crowded in front of the other television. The window overlooked a fence. I called the front desk to see about changing to another room—any room—but I was told the hotel was completely sold out. I composed a brief note of complaint about the room to the “Luxury Service Ambassador” who had emailed me two days before our arrival; she responded fairly quickly, promising to forward it to the attention of the manager. At 7:00PM, as we were getting ready to head out to dinner, housekeeping came by to offer turndown service. I asked if it might be possible for her to return at 8:00PM when we would be gone to dinner, and she insisted that would not be a problem. When we returned close to midnight, we discovered she did not come back as promised. The bed was not turned down, the used towels were still on the edge of the tub, the used wineglasses had not been replaced. The next morning, while we were waiting to be seated at the Prince of Wales for breakfast (the Cannery at the Pillar and Post was dark and unappealing), the manager contacted me about my concerns regarding the room. He was professional and apologetic, offering to move us to a better positioned, brighter suite; but with just one night left, we did not want to pack up and move. So, instead, he offered “a credit that will more than cover” the breakfast at Prince of Wales, and a bottle of wine. Breakfast ended up costing us $107; the credit, we discovered upon checking out the next day, was only for $75. And I had to call the front desk to inquire about the bottle of wine and winery passes that were to be included as part of our “Summer Lovin’” package. Turndown service did occur on the second night while we were at the wedding reception but, ironically, it did not include turning down the bed! Blinds were closed, towels were replaced, and a rose was left on the bed—that’s it. Breakfast at the Cannery was included the second morning, so we decided to give it a try. The waiter told us our package included just the buffet— not the menu items. We browsed the sad, artlessly presented offerings: dry French toast, greasy bacon, soggy scrambled eggs, a bowl of hastily chopped fruit chunks, some flavourless pastries... We had a few bites of a few things, turned down the from-concentrate orange juice offered by the harried waiter, and left. It was Hampton Inn quality, not AAA 4 Diamond quality. Overall, our stay at the Pillar and Post was sadly disappointing. The experience did not compare to what we encountered on previous stays at other Vintage Hotels properties: Prince of Wales, Queen’s Landing, and Millcroft Inn. The public areas need a refresh, the breakfast needs upgrading, and the rooms need attention from someone with a critical eye. It was a 3-star experience at 4-star prices. 3 Star Experience at 4 Star Prices
View all
Pillar & Post Inn

Facilities

Outdoor pool

Two Swimming Pools

The Pillar and Post has a beautiful heated outdoor pool surrounded by a flower filled terrace as well as a heated indoor salt water pool.

Spa and Fitness Centre

Voted the number one spa in Canada by Spas of America in 2013, this indulgent facility is truly world-class and offers a diverse range of treatments and facilities designed to let you feel relaxed and refreshed. There are outdoor hot springs, a heated indoor saltwater pool and a fitness centre on-site in this 13,000 square foot facility.

Pillar & Post Inn

Room Types

Traditional Guestroom

Drawing inspiration from the local Niagara landscape, these rooms are decorated in elegant neutral colours with traditional dark wood furnishings and all the home comforts you expect including a 37” LCD TV, high-speed internet and a coffee maker for your convenience. A choice of king, queen or two double beds is available.

  • Flatscreen TV
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Superior Guestroom

With a choice of king, queen or two double beds the Superior Guestrooms are decorated in a warm contemporary country style.

  • Flatscreen TV
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
deluxe guestroom

Deluxe Guestroom

This larger room option offers more space with a wicker seating area and a fireplace to lend a homely ambience to the room. 

  • Flatscreen TV
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Premium Guestroom

Offering even more space to relax in, the Premium Guestrooms at the Pillar and Post have an overstuffed couch and wicker chairs to relax infront of the fireplace and 42" LCD TV.

  • Flatscreen TV
  • Towels included

Suite

The most spacious and luxurious of all rooms at the Pillar and Post with a cosy fireplace and premium whirlpool tub.

  • Flatscreen TV
  • Telephone
  • Towels included
  • Whirlpool in room
Pillar & Post Inn

Food & Drink

Cannery Restaurant

The Cannery

This beautiful dining room is inspired by the rustic atmosphere of Tuscany with exposed brick and beams. Enjoy gourmet food paired with fine wines and a fabulous brunch every Sunday.

Vintages Wine Bar and Lounge

Relax on overstuffed armchairs in this sophisticated lounge bar serving authentic pub food and an extensive menu of drinks.

dining patio

Poolside Patio

Listen to the sound of the pool's waterfall trickling and enjoy views of the gardens with a drink in hand at this relaxed dining area.