Crowne Plaza Niagara Falls - Fallsview Hotel

Crowne Plaza Niagara Falls - Fallsview Hotel

Hayes & Jarvis Rating
TripAdvisor Review
2030 Reviews

Iconic period fallsview hotel

Crowne Plaza Niagara Falls is a premium fallsview hotel offering truly spectacular panoramas and Old-World style. Dating from the 1920's, this elegant and imposing hotel offers superb quality and a vast array of features both on-site and at the nearby Niagara resort. Head to the Rainbow Room where celebrity chef Massimo Capra has created a diverse Italian menu accompanied by breathtaking views and maybe indulge afterwards in a spa treatment with equally mesmerising views. Of course, if you are seeking a family-friendly activity then head to the three acre Fallsview Indoor Waterpark which is directly connected to the hotel and offers thrilling waterslides and fun pools for all the family to enjoy. If you want even more to do then the nearby Falls Avenue Resort offers plenty of shops, restaurants and activities. When the day ends you can head to your strikingly designed guest room and soak up modern quality with traditional styling.

  • Luxury facilities including a spa and a fine-dining restaurant
  • Close to the exciting Niagara Resort
  • Breathtaking Niagara Falls views
  • The first luxury hotel in Niagara
  • Elegant 1920’s architecture

Hotel Features

Hotel Category

  • Check-in Time:
  • Check-out Time:
  • 234 rooms
  • Floors have lift access: Yes

Main Facilities

  • Indoor pool
Location Highlights

Crowne Plaza Niagara Falls - Fallsview Hotel

2030 Reviews 66% of travellers recommended this hotel

Traveller ratings

  • Excellent 670
  • Very Good 559
  • Average 402
  • Poor 219
  • Terrible 180

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Jan 19, 2018

Shower drain noise

The staff were very accommodating and definitely concerned about providing an excellent experience. The hotel is dated but that was not our primary issue. I gave a 3 star rating because of the bathroom in our room. I was not impressed by the black mold in the grout. The first time I used the shower I found hairs stuck to the shower wall. All easy problems to fix with better cleaning. The other issue was, every time one of the rooms near ours flushed their toilet or used their shower, we could hear water gurgling very loudly in our drain. It was very annoying because it was loud enough to wake us up in the middle of the night and several times.
Jan 18, 2018

Very, very good bordering on excellent

Portland, Oregon

So...maybe you're thinking of a trip to Niagara Falls and you're checking out tripadvisor to get ideas on where to stay. Here's my backstory - family of 4 (two adults, two young kids) looking for a long over due getaway. We were very pleased with our stay at the Crowne Plaza. There were some minor hiccups, as outlined below, but overall my entire family was pleased with the Crowne Plaza. I would definitely stay here again. The Crowne Plaza is located at the base of Clifton Hill (the main drag of Niagara Falls), and many rooms have a view of the falls (as did ours). It's a simple walk across the street to see them close-up. The hotel location is great to all the action - and the Crowne Plaza, along with three other hotels, are attached indoors to the epic Fallsview Indoor waterpark. The hotel also offered guests reduced price passes to the waterpark, and that in itself was a terrific savings for a family on a budget. The hotel has plenty of parking, and we were all very pleased with the room. The beds were extremely comfortable. We had a two bedroom suite (one bathroom) and it worked great for us.Housekeeping is about the best I've ever seen, and I've traveled to the far reaches of the globe. Well done. Some reviewers have called the hotel furnishings 'dated' and i think that implies the furniture is worn out or in need of repair. It is not. The furniture is just reflective of the style the hotel is going for - which is more traditional, as the hotel is almost 100 years old. The hallways were also beautifully decorated, again a reflection of an earlier time period, with pictures and captions of the history of Niagara Falls adoring the walls, and beautiful doors to each room. This place is quite elegant (yet very functional) and I loved it. The hotel has an indoor pool and hot tub. We only used it once (because we practically lived at the waterpark) but it was beautiful and a lot of fun. Towels aplenty and the pool, along with the bathrooms, were spotless. The kids loved it and had a lot of fun. Wi-fi was effortless and worked great throughout our stay. If I could fix anything about this hotel, it's the restaurant. The overpriced breakfast buffet on the top floor needs some work. The view is great, but previous reviewers are correct - the food is not always fresh. My wife's blueberries were clearly going bad and that easily could have been caught. The omelette station really could have used some more ingredients. Overall - food did not wow us, but for the price, it should have. I discovered when checking out that the hotel does offer a discount on the buffet if you purchase it the night before, but nobody told us upon check in (there's a small sign apparently, but i must have missed it). Service too for the breakfast buffet was a bit spotty. One day it was fine, another day our waiter disappeared for a half hour, even though there was only one other table. The only other problem was the bill. The hotel added an extra tourism fee which we had to ask twice to have removed (they promised to remove it after the first request, but that didn't happen). We were told the charge goes to support events and marketing, but since Niagara Falls has two casinos generating revenue,and prices in this town are generally high anyway, I found an extra tourism charge simply ridiculous. But it's not like the Crowne Plaza is the sole culprit. Just check your bill and ask them to remove it. Lastly, the staff here were terrific. Everyone we encountered was extremely pleasant. If your planning to visit here, I can highly recommend this hotel - I would just suggest you eat elsewhere. Since you are at the base of Clifton Hill, you are steps away from a full range of restaurants from cheap (Wendy's) to moderate (Montana's) to expensive (Sheraton's Jamie Kennedy restaurant). So you can definitely splurge a little on the room and eat elsewhere. I have stayed at both the Sheraton and the Embassy suites, but it is the Crowne Plaza I will be returning to.
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