Keltic Lodge Resort & Spa, Nova Scotia

Sep 16, 2019

What a disappointment 👎

Checking in , no help with luggage no elevator. When checking in they showed us not the room asked for although better ones were available. (We let them know it was our anniversary in advance) Dinner was a disaster, starting at the wine list, 3 white and 3 red. No halves of champagne! Could not get bread as they were out of baskets, until suggested to put it on a plate,lobster bisque was served with a tea spoon(out of soup spoons) mixed garden salad was spinach only, couldn’t offer any GF bread. Etc. All in all a memorable anniversary in a very negative way. Too bad we had such high hopes.

Sep 15, 2019

Dirty, dated, poor service, embarrassing

Halifax, Canada

We stayed at the Keltic during a recent trip to Cape Breton. Our expectation based on the reputation and cost was a comfortable, clean, enjoyable place to stay. This couldn’t be further from the truth. Upon arriving at our duplex cottage, we found the floors inside were dirty and covered in unswept sand. The sheets after pulling them down had sand on them and we had not visited the beach. Luckily, we avoided dinner here, but the breakfast was a disaster. Firstly, a large number of buffet items were completely gone which was fine except it took a long time to replenish them. The staff working the restaurant seemed disorganized and poorly managed. They spent way too much time talking amongst themselves opposed to working in a fashion that ensured the restaurant ran well and satisfied the customers. Again, reeks of poor management. Various parts of the “resort” were dirty and unkept. Drink glasses from the previous night were left on tables in the main lobby. Although we reserved a cottage based on 3 people, we were left only 2 towels in our room. Fine, no problem, easy to solve, right? Upon visiting the front desk by one of us requesting an additional towel for our room, the front desk staff hummed and hawed on how to handle the situation. The staff made it seem like they were providing a huge favour with this request. Perhaps a more thorough training program on how to address customer requests/concerns is warranted. The $327/night does NOT reflect the experience. Get your act together.

Sep 15, 2019

Beautiful Locationh

Ontario,Canada

We stayed in the lodge. We were on the second floor at the end of the hall. No elevator so we were carrying luggage up the set of stairs. The front desk clerk was very friendly and offered to get help to take our luggage to our room.We must have been directly above the lounge area. We could hear the music till 10:00 at night. We were in a queen room. The room itself was spacious and the walk in closet was huge. The room had a ton of character, slopped ceilings. The bed was very comfortable. The bathroom is dated but it was very clean. The pressure in the shower was great but lost hot water briefly. Really thick, fluffy towels! The bathroom had a window that opened and we had a view of the water. A slight view of the water from our room. Overall I enjoyed our stay. It is a bit pricey but the location makes up for it. We were very comfortable. The lodge is definitely showing it’s age and could use some updates. Still enjoyed our stay and would probably go back for the view alone. Enjoyed sitting out front in the Adirondack chairs looking out at the water. Very peaceful and the grounds are beautiful.

Sep 11, 2019

NOBODY ANSWERS THE PHONE

Antigonish

You can't get ahold of these people. I tried to book online and their website doesn't work. I tried calling four different telephone numbers and nobody answered. This was right from the General Manager to the Director of Golf. Goodness!!!!!!!

Sep 09, 2019

Spectacular location, average accommodations

Charlotte, North Carolina

We stayed at the Keltic Lodge because we were golfing on the Cape Breton Highlands course which was fantastic. The Lodge has a spectacular setting on a cliff but the rooms were average at best. We spent the bulk of our time out of the room hiking, golfing and relaxing on Adirondack chairs looking out at Cape Smokey. The food choices at the Lodge were not great, the buffet had no appeal to us and the breakfast buffet was fine but average. We ordered a cheese plate at the bar thinking that wouldn't take long to prepare, but it was almost an hour before we got our food. The couples next to us waited 45 minutes for dessert. The servers seemed to be more interested in socializing than serving. I wouldn't go back or recommend Keltic Lodge but I highly recommend to golf course.

Keltic Lodge Resort & Spa

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