Georgian Court Hotel

You should stay away. These people are very dishonest and robbed me of almost 500.00. Due to a glitch in the order system I was double charged for a groupon. This was pointed out when I arrived at the hotel. Counter staff assured me that this would be made right with a refund as this had happened before and there was no issue in renting the unused room. Unfortunately only a manager was authorized to truly correct the simple misunderstanding. During my stay I was never able to contact a manager but was told daily not to be concerned as the Georgian Court Hotel would do the right thing. After may phone calls I contacted the front desk manager but she was quite rude and not understanding of the situation. I even offer to have them keep the money and take a credit for a future stay but was declined as this was my problem. I had friends staying in town at the same time and offered to have them stay in the mistakenly booked room but the front office staff said that was not necessary as a refund would not be a problem. I left the hotel after my stay with no refund for the unused second room. I called and emailed their head office but did not even get a reply. Obviously too uncaring or possibly financially strapped to help customers honestly. This is the worst customer service that I have ever seen. Stay away as these people are dishonest and shameful. Stay away

I recently stayed at the Georgian Court for the Vancouver Sevens in March 2020. I came in a night early for some meetings, and the hotel met my needs for business as well. It's a 15 minute walk or 5 minute cab to the main business district of Vancouver, so close enough if you have meetings closer to the water. The check-in was quick and friendly. My room was on the 8th floor, decent size and the room was clean. The hotel overall was convenient, clean and quiet. It worked out well for us as it was right across the street from BC Place, which was great for the Sevens tournament. We also ate in the restaurant one day, and the service was great and the food was good. My only complaint is housekeeping didn't get to the room until later in the afternoon; after 2 pm. I would definitely stay here again.