Moraine Lake Lodge

No mobile, awful internet. Peace and quiet Great food, great company from around the world The best thing about the hotel is the staff, just amazing. They love working there so are genuine and so kind. Second visit, sadly my last as i have retired, so living in the UK probably too costly. But if I can I will. Note it is in the wild still a great place, walk ski and relax

I really wanted to love this place and was very excited to stay there. First impressions were all great. Moraine Lake Lodge is a beautiful building and our room was very comfortable and very tastily decorated, with an amazing view of the lake. However, overall we did not enjoy our stay here due to the the awful vibrating noise that went on throughout the whole night in our room (Room 27, ground floor of the main lodge) The level of the noise only really became apparent when we tried to go to sleep and by that point it was too late to contact anyone on reception about it. I did go to the reception area as I was considering using the emergency phone to speak to someone, but then decided that it could not really be classed as an emergency and that whoever I spoke to was unlikely to do anything about the problem at 11pm. I also noticed whilst in the reception area at that time that there was a loud, vibrating noise in that area similar to what we could hear in our room. I can only imagine that the noise must have been coming from a loud generator of some kind. Not only was it noisy but it was actually vibrating in our room, and you could feel the vibration through the floor and headboards. So whilst Moraine Lake Lodge is in a truly beautiful location and the beds and rooms are very comfortable, I would not stay there again nor could I recommend it due to this awful noise. Ultimately the main purpose of a hotel room is to get a good night's sleep, something that we were unable to do at Moraine Lake Lodge due to this noise that persisted throughout the night. I would hope that whatever was causing that noise is being looked in to/addressed by the management team and that future guests will not have to endure this problem. I would be unhappy if I had to experience that noise for a night in a cheaper hotel but when paying over $600 (Canadian) for what is supposed to be a luxurious retreat I have to say that enduring a problem like that is really quite unacceptable. Whether this problem also occurs in the cabins or is just restricted to rooms in the lodge I don't know, but either way it is not acceptable that any guests paying upwards of $600 a night should have to put up with this. Everything else about the place was very nice, the breakfast buffet was good, it was great to have a free canoe trip on the lake included in the price of our stay. But unless I could be assured that this noise has been dealt with I would not stay there again.

This hotel is very expensive due to it's location, but it certainly did not disappoint. it is about $1000 CDN to stay in cabins overlooking the lake, but between the view, the quality of the rooms and the amazing staff - it was worth every penny. The linens were lovely, the rooms well appointed, and the view you could look at all day long. They also allow the guests complimentary access to the canoes as part of their stay (which rent for $110/hr). We had dinner and breakfast in the dining room of the Lodge and both were really excellent and the service was superb. I can't say enough good things about the staff - they were so accommodating without being insincere and truly went out of their way to make the guests feel welcome. If you can fit a stay here in your budget, you won't be disappointed.