Banff Caribou Lodge & Spa

Cons - Room wasn’t very clean, everything was so dusty, our coffee mugs were never cleaned for the duration of our stay, soap only given on first night, fridge would not work properly constantly froze all our food, big loud fan right outside our room, the pool “hot pool, looks nice in pictures but it’s really just an over sized hot tub, doesn’t fit very many people and is shared with the spa, elevator broke when we were there, 11 people stuck inside for over an hour and no one seemed very concerned. Pros - staff was friendly/helpful, underground free parking, good location.

Lovely reception area with a lovely big fire place all decorated nicely for christmas, friendly helpful staff. Basic room, the beds are comfy the shower is great, lovely views, fridge included along with hairdryer. Rooms are cleaned everyday, free wifi and restaraunt in the hotel. The only issue we had was the chlorine in the hot tub being soooo strong it burnt our eyes and made my daughter cough a lot. Beautiful hot tub and steam room just super strong chlorine letting it down, due to this we did not use it as much as we’d have liked. This can be smelled down the entire floor!! Luckily we were on the 4th floor and not the 1st! Overall a great stay.