Banff Caribou Lodge & Spa, Banff

Oct 21, 2018

Very accommodating hotel

Calgary, Canada

The hotel had no trouble accommodating special requests made upon booking. The room was on the top floor and quiet, but being an interior room it was a bit dark. The furniture and fixtures seemed relatively new, but the rest of the room was due for an update (torn wall paper on certain corners, likely from collisions with suitcases. It would also be suggested that a little more effort goes into pushing the vacuum into the corners. It seems the hotel is popular with bus tours, so may be worthwhile asking for a room away from the tour folks as they may be rising early (and noisy in the hallway). The tours can also create a fair bit of congestion at certain times in the lobby. The front desk staff were very pleasant and helpful, with useful information for our visit.

Oct 18, 2018

Awesome Experience

We stayed @ Banff Cariboo Lodge & Spa for a girls getaway. We found the staff, the rooms & the spa to be top notch!! The Therapeutic Massage was wonderful & the price was reasonable for a spa treatment. The food @ thr Keg Restaurant in the hotel was delicious & the wait staff were very pleasant & accommodating. I mistakenly left my jacket somewhere in the hotel & when I called to inquiries about it the front desk staff went out of their way to find it & offered to send it to me via EPS without my having to ask them to do so!! I felt very cared for & appreciative of their help. I would definitely recommend this hotel to my friends & family.

Oct 18, 2018

Great start to vacation

Ione, California

My cousin and I stayed here the two first nights of our Canadian vacation and were very pleased. There were two sinks! The beds were comfy and the breakfast very good. The hot pool was great. It's a little walk to town but not bad. Would definitely stay there again.

Oct 17, 2018

Room was comfy and basic

Jacksonville, Florida

Shape of a part of the room is strange, has a lower slanted ceiling part with a table / chairs. The size of the room was comfy. Beds were very basic, but comfortable. The bathroom was very basic. The TV remote and internet went out one evening, but was back next morning.

Oct 16, 2018

Not up to expectations!

Seattle, Washington

Perhaps is was because we booked at the last minute, but our room was definitely below par for accommodations. Perhaps room 431 was originally part of the suite next door, which might explain why the door didn’t even clear the bed trying to get in. The bathroom was so little only one person at a time could be in there, and be careful getting out of the shower, hard not to hit your head on the slanted ceiling. Also no fan. The lights were dim in there, and one burnt out. Our view was of Banff Avenue below. Fortunately it quieted down later. In the bedroom area, one of the light fixtures was hanging on barely to the wall. What really got me was the feather bed mattress topper than had quills sticking out. Sorry - felt like Princess and the pea, or rather sticker. There was only one blanket if desired over the down quilt and we had 2 beds. My sheet had a hole big enough to catch my toes twice during the night. I could keep going - as it was one of the worst rooms I’ve ever stayed in. However on the plus side, there was a table and 2 chairs. The Lobby had a nice fireplace and free coffee in the morning. The staff was nice and other guests seem to like their rooms. I think we just got the one that was forgotten.

Hotel

Banff Caribou Lodge & Spa