Banff Caribou Lodge & Spa

So we stayed here for 2 nights as part of the Rocky Mountaineer tour. The hotel itself is lovely, the rooms are a little dark and dinghy, no air conditioning in the rooms. Although, they were clean and quite comfortable. The only bad experience we had was in relation to our room service charge. I was chased down for my credit card so I could pay for our room service meal, as if I was going to take off without paying for a $40 meal. We were booked in for 2 nights which I did explain to the front desk when they called me, but what made it worse was then receiving a phone call at 9.45pm from the restaurant saying I had to go down and give them my credit card number asap. The tone from the front desk staff was abrupt and the restaurant made no apologies for calling so late or the fact that the credit card situation had been sorted out already. I felt like a common thief and the customer service could have been improved dramatically.

We spent 2 nights in July. Despite the price we paid for our room ( 440 CAD per night, without any breakfast included), we had the worst room of our 3 weeks trip, with the worst view ever: looking directly onto the cars parked under the hotel next to The Caribou lodge and soooo dark, you have to keep the lights on all day long and you don’t know if it is sunny outside or raining. We asked to change of room.... which ( on a rude way to propose) was only possible if we paid an extra fee....furthermore, the hotel is too far away from the center of Banff (20 mn walking distance). We do not recommend it at all!!!!