Le Meridien Angkor

We stayed at the hotel a few months ago. It's a nice location, a bit aged but for the price OK. After 2 days the repetitive breakfast becomes quite boring. The staff are quite lovely. We have 2 kids staying with us. On the afternoon of a Friday we were there a notice was put under our door saying there would be a party/celebration that night at function tent quite near to our room and that it might be a bit noisy. A bit noisy, understatement of the century. Loud music, even louder hosts shouting at the top of their lungs and sound system at full blast. 1. We stayed there for 4 nights. We arrived 2 nights before the party yet the room managers/co-ordinators, despite having this Leo Beer event planned months in advance put our family of 4 in a room immediately opposite the party tent, no more than 40-50M away from the tent. 2. The occupancy at the hotel was incredibly low. So, when at 10PM, a reasonable hour to expect to be able to sleep in your room, you ask and then have to insist to be moved to another room, it only happens after you really, really insist. 3. No thought given in advance to the impact on guests and put us in another part of the hotel in advance when knowing full well that a very loud event would be happening immediately opposite our room. 4. Slow response to insisting on quiet enjoyment of a room so we could sleep at 10PM at night. 5. And last but not least, not follow up from management after this problem. It's not acceptable that you need to change rooms at 10.30 because you failed to look after your hotel guests, and the events/catering guests got to party on. 6. After leaving the hotel, a week or so later I emailed the GM directly. Radio silence, nothing. Thanks GM! 7. Decided that I would leave feedback on the Bonvoy app for Marriott Chain. Found out that you can only rate the Marriott's you've stayed in by invitation......I guess only happy customers are sent an invitation. 8. Never Again!!!!!!!!

What a spectacular hotel. So comfortable so welcoming. One of the nicest places I ever stayed. The spa is special, the food is very good. Cannot wait to return. They take so much pride in their space.

Use placemats in breakfast areas. Have more juice variety. Tour company very good. You do not call taxi for the airport but make us use hotel taxi which is not at the hotel...not logical. Your spg elite rooms are extremely far from the elevator. Massage company does not wash feet of guests prior to massage Gift shop girl is excellent!!!!!!