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At Hayes & Jarvis, confidence means trust. For over 65 years, our guests have trusted us to create unforgettable holiday experiences. Our exceptional service, expert insights and industry accolades have built a reputation for excellence.
We are living up to that reputation during the coronavirus pandemic. We follow the official advice of the Foreign, Commonwealth & Development Office (FCDO), supplemented with information from the World Health Organization (WHO). We are using this information to navigate the best and safest way for you to explore and feel free again.
Our trips have always been flexible, which is even more valuable in today’s shifting landscape.
For us, travelling with confidence means:
- CAREFREE GUARANTEE: Book by 31st March 2021, and benefit from our Carefree Guarantee that allows you to re-book your trip free of charge up to 55 days before departure at the original price of your trip. If travel is not possible due to COVID-19 government-imposed travel restrictions within 55 days before departure, you can choose between re-booking your trip free of charge or receive a full cash refund.
- CONSTANT CONNECTION: You can reach your personal travel consultant directly with any questions prior to departure. In addition, you’ll have access to your personalised 24/7 concierge service to take care of all the finite details and ensure a seamless, hassle-free experience while addressing any concerns you may have or any surprises that happen along the way – which is particularly important in the current climate. As PCR testing requirements are key to entering certain destinations, we have partnered with two providers to make this process as smooth as possible for you – just ask our team about our preferred partner rates.
- ENHANCED PROTECTION: Our local teams monitor destinations and offer reliable advice and recommendations whilst you are traveling. We only offer hotels, accommodations and vehicles with the highest health and safety standards in each destination.
- VIP ACCESS: Our new optional FastTrack VIP service from our selected UK airports means you’ll be met as soon as you arrive and your personal concierge will assist and expedite you through check-in, bag-drop, immigration and security formalities – thus reducing the queues and hassles of navigating airport regulations.
- FINANCIAL SECURITY: Your bookings are flexible and financially secure, we are ABTA bonded and hold both ATOL licence and IATA accreditation, giving you complete peace of mind. We have reduced our payment terms, meaning that your full balance is now due a month later than in our previous terms so you have even more flexibility.
As passionate travellers ourselves, we believe that travel is one of the ultimate joys in life. We have put customer care at the heart of your experience from start to finish, creating a trip that’s unique to you. Throughout your booking journey, you will have an informed voice on the other end of the phone, someone who’s also there to support you before and after travel, this is together with our excellent local partners. You’re in safe hands.
Please get in touch with us if you have any questions about an upcoming trip, wish to plan future travel, or are looking for inspiration for your journey of a lifetime.
*As part of our marketing promotion, you can register for ‘free or discounted travel insurance’ directly with Campbell Irvine Ltd who are authorised and regulated by the Financial Conduct Authority. There may be additional premiums to pay depending on personal circumstances, trip value and previous medical conditions. Please note that Hayes & Jarvis are an Introducer Appointed Representative of Campbell Irvine Ltd and do not offer or arrange any form of financial services products.
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How we tailor make your holiday
The Hayes & Jarvis Way
We've been tailor making holidays for 65 years. With over 60 destinations to choose from, talk to us and we'll listen to your travel ideas to create unforgettable holiday experiences.