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Touring and exploring

Essential Information for Hiring your Motorhome

Hayes and Jarvis Blog Team October 30, 2013

We want you to get the most out of your motorhome rental so here are some tips to make your motorhome holiday easier and hassle free:

Renting your Motorhome
Driver Requirements
You must be at least 21 years old and hold a valid driver’s license to drive a motorhome. There are no surcharges for additional drivers, although all drivers must sign the rental contract and agree to abide by its terms and conditions. All drivers will need their passports and driving licenses to show when picking up the vehicle.

Minimum Rental Period
The minimum rental period for all motorhomes is one week (seven nights).

Vehicle Safety
All vehicles are fitted with seat belts for the number of people they are designed to carry. We recommend you bring your own child safety seat, as these are not provided by the rental centre.

Arriving in the USA/Canada First Night Hotel
After you arrive into the USA or Canada, you must spend your first night in a hotel, so you awake refreshed and ready to face your first day of touring. Under no circumstances will Cruise America/Canada allow you to rent directly after a transatlantic flight. Please call us for suggested hotels for your first night.

Picking up your Motorhome
Hotel Transfers

Transfers are not included in the price and return transfers are your responsibility. Transfers are only included for Early Bird customers staying at designated hotels.

Rental Centre Locations
USA – Alaska, Seattle, Denver, Chicago, Minneapolis, Boston North, Boston South, New York City, Newark, Washington DC, Philadelphia, Atlanta, Orlando, Miami North, Miami South, Tampa, Houston, Albuquerque, Phoenix, Denver, Salt Lake City, Las Vegas,   Los Angeles , San Francisco, Portland.
Canada– Calgary, Halifax, Montreal, Toronto, Vancouver, Whitehorse.

Vehicle Pick up
Pick up is normally from 1 pm (from 9 am for Early Bird customers). You must call the rental centre in the morning to arrange a pick up time (Early Bird customers still need to call the rental centre to arrange their transfer). Rental centres are open every day during normal working hours except for Sundays and national holidays. No Sunday departures are permitted except for Early Bird customers.

Mileage
As part of your rental you must purchase mileage which comes in packs of 500 miles (USA) or 800 km (Canada). If you do not pre-book these packs, they are payable locally on departure at the rental centre (based on estimated mileage). These can be prepaid when you book with us or paid locally at the rental centre. There are no refunds for unused mileage and travel over the estimated mileage will be charged when you drop the vehicle off. An alternative to this is booking the Unlimited Mileage Package which does not restrict your travel distance.

Security Deposit
A deposit of 500 US Dollars/500 Canadian Dollars is payable by credit card and is collected when you pick up your vehicle. Providing that the vehicle is returned clean and undamaged, this will be refunded to your credit card less any extra mileage charges if you have not pre-paid these. The fee doubles if you pay in cash. The excess is 1,000 US Dollars/Canadian Dollars per occurrence.

Vehicle Familiarisation
At the rental centre you’ll be given a tour of the vehicle before departure to ensure you are comfortable with the operations, maintenance, and usage responsibilities.

Denver Surcharge
There is a mandatory surcharge of two US Dollars/Canadian Dollars per day (payable locally) for Denver rentals for the ‘Colorado Road Safety Fee’.

On the Road
Travel restrictions

ALASKA/YUKON/NW TERRITORIES – travel is restricted (please call Product for info).
DEATH VALLEY – travel is restricted (please call Product for info).
MANHATTAN NYC – motorhomes are not allowed due to local restrictions.
Mexico – travel is not permitted.
WINTER TRAVEL – vehicle operating systems are not fully functional in sub-zero temperatures. Please call us for advice.

Campgrounds
There are around 16,000 campgrounds throughout the USA and Canada. These range from sites with full facilities where you can link the vehicle up to mains water, electricity, and drainage, to more basic campgrounds. Kampgrounds of America (KOA) offer over 600 full facility campgrounds in some of the most scenic locations including many national parks. Call our specialist travel advisors for suggested campgrounds and itineraries or visit www.koa.com for more information.

National Parks
The great thing about renting a motorhome is it allows you to actually stay within the national parks, whereas many hotels are located outside the boundaries. There are lots of campgrounds located within national parks but most do not have water, electricity, or waste disposal hook-ups so you are advised to make sure your freshwater and propane tanks are full and waste disposal facility empty prior to stays within the national parks. If you book a vehicle with a generator (all vehicle types in the USA but only the C30 in Canada) this will supply your power. There also is an onboard battery which will keep you going for an evening. Our specialist travel advisors can help with planning your route or visit www.recreation.gov for information and to book.

Roadside Assistance
Cruise America/Canada provides a 24 hours hotline if you have any problems while you are on the road.

Returning your Motorhome
Vehicle Drop Off

You must return your vehicle on the last day by 9 am otherwise a late charge of 25 US Dollars/Canadian Dollars per hour will apply (Early Bird customers can drop off until 3 pm on their last day). There are no refunds for returning a vehicle early. Since you will need time to return the vehicle and get back to the airport, no morning or early afternoon flights should be booked for the last day of your motorhome rental.

Book a Motorhome Tour
0843 770 6425*

Prices – call for more information, the latest prices and offers and to book your motorhome holiday.