How we tailor make your holiday

At Hayes & Jarvis, we do things differently when it comes to service. Here’s how we stand out from the crowd…

1. We listen

Your dream holiday is music to our ears. Call one of our Destination Specialists or talk to us on Live Chat and – first and foremost – we’ll listen to your travel plans. Tell us what kind of thing you fancy, whether it’s something specific or just an idea you want to sound out, and we’ll take it all in – no interruptions or sales pitches. The more we listen, the more we’ll learn, and the better we can tailor your experience.

2. We suggest

While we’re listening, we’re constantly thinking of ways we can enhance the experience for you. We can’t help it: we’re travel-obsessed and we’ve been to every destination we sell. That means we can come up with a range of suggestions based on what we’ve learned by listening – from destinations we think you’d love, to tours that tick off the places on your wish-list, and holiday types that’ll suit you down to the ground.

3. We personalise

We don’t do one-size-fits-all. Every holiday we sell is tailored to the individual jetting off on it, so this is when we start personalising your trip. You tell us which holiday suggestions you like and which places have piqued your interest, and we’ll pull out individual hotel suggestions to suit. Plus, we’ll cherry-pick potential activities and tours to help you get even more from your break, because we look at holidays as experiences, and we want this to be one you’ll never forget.

4. We visualise

This is where we really bring your holiday to life. Our website is full of inspirational content, and we’ll point you in the direction of relevant pages filled with vivid descriptions and photographs, so you can see what your holiday will look like. At this stage, your travel plans take priority, and the world is still very much your oyster.

5. We customise

Once you’re happy you’ve got the holiday of your dreams, we take care of the rest – so you can simply relax and enjoy it. We’ll arrange quotes, flight details and transfers, you’ll have a dedicated number to speak to your Destination Specialist should you have any questions. Then we look forward to hearing how it all went when you get back. Plus, because we want you to become a Hayes & Jarvis customer for life, we’ll listen closely to what your highlights were so we can continuously learn what makes the perfect holiday for you. That way we can keep designing holidays that are out of this world.