Call us today from 09:00 - 17:30 020 8106 2403 Start Planning
Book now with our Carefree Guarantee. Learn more
  1. Travellers will receive all essential information about the package before concluding the package travel contract.
  2. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
  4. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  5. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start art of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  6. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  7. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  8. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  9. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  10. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
  11. The organiser has to provide assistance if the traveller is in difficulty.
  12. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We, Hayes & Jarvis, have taken out insolvency protection with the financial protection entity ABTA – The Travel Association. You can contact the financial protection entity ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; claims@abta.co.uk; 020 3117 0500, if services are denied because of Hayes & Jarvis’ insolvency.
  13. Package Travel and Linked Travel Arrangements Regulations 2018 can be found on: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

Let’s talk


There’s no question too small. Start planning your dream trip by talking to our Destination Specialists.

Sign up to our newsletter


Receive the latest travel inspiration and destination news.

Swimming pools

How we tailor make your holiday

1. Browse

Look through our website for inspiration, then call our Destination Specialists

2. Create

We'll listen to your wish-list and use our knowledge to design a unique itinerary

3. Customize

We'll keep on refining until we've created your perfect personalised holiday

020 8106 2403 Call us today from 09:00 - 17:30

The Hayes & Jarvis Way


We've been tailor making holidays for 65 years. With over 60 destinations to choose from, talk to us and we'll listen to your travel ideas to create unforgettable holiday experiences.

Award Winning

Our unrivalled knowledge is recognised through numerous accolades and nominations.

Exceptional Service

Our unrivalled knowledge is recognised through numerous accolades and nominations.

In the Know

Our unrivalled knowledge is recognised through numerous accolades and nominations.

Fully Protected

Our unrivalled knowledge is recognised through numerous accolades and nominations.