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By using our website, you agree to our Website Terms and Conditions.
Cookies are small text files that are sent to your device when you visit a website. The information they collect is sent back to our systems as you move around our website.
Cookies act as a website’s memory so the website remembers your device when you return. Cookies are unique to the web browser you’re using, so different data is collected for your desktop computer to your mobile device.
Where you have previously identified yourself on that device and browser, for example, by requesting a quote or signing up to marketing activity and not deleted your cookies, we will link your browse data with the other data that we hold on you.
Cookies can be set by the owner of the website you’re on. These are known as first party cookies. There are also third party cookies, which are set by our partners. You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings.
You can find more information on the About Cookies website at www.aboutcookies.org.
- Storing what’s in your shopping basket: This allows you to buy holidays with us.
- Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
- Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
- Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
- Improving the performance of our website and mobile apps: Cookies can help us to understand how our website and mobile apps are being used, for example, by telling us if you get an error message as you browse.
Buying our products online
Keeping track of your searches and preferences
Your recent searches and shortlisted holidays are recorded using cookies.
If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again.
If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
Improving your experience
We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.
Making your experience personal
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.
We also use data collected by cookies to inform our call centres about products and services you may be interested in.
Adverts on other websites
Cookies we use
We use a number of cookies to make our website better.
Application cookies allow us to give you the best possible experience on our website. They’re essential for you to be able to search and buy online with us.
Behavioural cookies help us tailor your online experience to your needs. They help us show you the most relevant content, based on your preferences.
These cookies help us understand how you are using our website, so we can make things better. We also monitor which of our marketing activities generate traffic to our websites using cookies.
Marketing cookies can be used by both us and our partners. They allow us to interact with you once you’ve left our website, for example, by showing you adverts and helping you find the right holiday
Refusing cookies and changing your mind after you’ve accepted
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Changing your mind after you’ve accepted our cookies
Take a look at the websites of Pinsent Masons law firm at www.aboutcookies.org or the Internet Advertising Bureau at www.youronlinechoices.com/uk for independent information on cookies – including how to refuse or delete them from your computer or device.
Just so you know, you may not be able to benefit from all the features of our website and email newsletters or book online with us if you have cookies disabled.
Cookies we use
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How we tailor make your holiday
The Hayes & Jarvis Way
We've been tailor making holidays for 65 years. With over 60 destinations to choose from, talk to us and we'll listen to your travel ideas to create unforgettable holiday experiences.