Book your motorhome
0844 855 4488*
Please call us for our latest prices and offers, and to book your motorhome holiday
Essential information
We want you to get the most out of your motorhome rental so here are some practicalities, key information:
Renting your motorhome
Driver requirements
You must be at least 21 years old and hold a valid driver’s license to drive a motorhome. There are no surcharges for additional drivers, though all drivers must sign the rental contract and agree to abide by its terms & conditions. All drivers will need their passports and driving licenses to show when picking up the vehicle.
Minimum Rental Period
The minimum rental period for all motorhomes is 1 week (7 nights).
Vehicle Safety
All vehicles are fitted with seat belts for the number of people they are designed to carry, though we recommend you bring your own child safety seat so that you are confident in their protection (these are not provided by the rental centre).
Arriving in the USA/Canada
First night hotel
After you arrive into the USA or Canada, you must spend your first night in a hotel, waking refreshed and ready to face your first day of touring. Under no circumstances will Cruise America/Canada allow you to rent directly after a transatlantic flight. Please call us for suggested hotels for your first night.
Picking up your motorhome
Hotel Transfers
Transfers are not included in the price and return transfers are your responsibility. Transfers are only included for Early Bird customers staying at designated hotels.
Rental Centre Locations
USA – Alaska, Seattle, Denver, Chicago, Minneapolis, Boston North, Boston South, New York, Newark, Washington DC, Philadelphia, Atlanta, Orlando, Miami North, Miami South, Tampa, Houston, Albuquerque, Phoenix, Denver, Salt Lake City, Las Vegas, Los Angeles, San Francisco, Portland.
Canada – Calgary, Halifax, Montreal, Toronto, Vancouver, Whitehorse.
Vehicle Pick up
Pick up is normally from 1pm (from 9am for Early Bird customers). You must call the rental centre in the morning to arrange a pick up time (Early Bird customers still need to call the rental centre to arrange their transfer). Rental centres are open every day during normal working hours except for Sundays and national holidays. No Sunday departures are permitted except for Early Bird customers.
Mileage
As part of your rental you must purchase mileage which comes in packs of 500miles (USA) or 800km (Canada). If you do not pre-book these packs they are payable locally on departure at the rental centre (based on estimated mileage). These can be prepaid when you book with us or paid locally at the rental centre. There are no refunds for unused mileage and travel over the estimated mileage will be charged when you drop the vehicle off. An alternative to this is booking the Unlimited Mileage Package which does not restrict your travel distance.
Security deposit
A deposit of US $500 / CA $500 payable by credit card is collected when you pick up your vehicle. Providing that the vehicle is returned clean and undamaged, this will be refunded to your credit card less any extra mileage charges if you have not pre-paid these. The fee doubles if you pay in cash. The excess is $1,000 per occurrence.
Vehicle Familiarisation
At the rental centre you’ll be given a tour of the vehicle before departure to ensure you are comfortable with the operations and you maintenance and usage responsibilities.
Denver Surcharge
There is a mandatory surcharge of $2 per day (payable locally) for Denver rentals for the ‘Colorado Road Safety Fee’.
On the Road
Travel restrictions
- ALASKA / YUKON / NW TERRITORIES – travel is restricted (please call Product for info)
- DEATH VALLEY – travel is restricted (please call Product for info)
- MANHATTAN NYC – motorhomes are not allowed due to local restrictions
- MEXICO – travel is not permitted
- WINTER TRAVEL – vehicle operating systems are not fully functional in sub-zero temperatures. Please call us for advice.
Campgrounds
There are around 16,000 campgrounds throughout the USA and Canada. These range from sites with full facilities where you can link the vehicle up to mains water, electricity and drainage, to more basic campgrounds. Kampgrounds of America (KOA) offer over 600 full facility campgrounds in some of the most scenic locations including many National Parks. Call oiur specialist travel advisors for suggested campgrounds and itineraries or visit www.koa.com for more information.
National Parks
The great thing about renting a motorhome is it allows you to actually stay within the National Parks, whereas many hotels are located outside the boundaries. There are lots of campgrounds located within National Parks but most do not have water, electricity or waste disposal hook ups so you are advised to make sure your freshwater and propane tanks are full and waste disposal facility empty prior to stays within the National Parks. If you book a vehicle with a generator (all vehicle types in the USA but only the C30 in Canada) this will supply your power. There also is an onboard battery which will keep you going for an evening. Our specialist travel advisors can help with planning your route or visit www.recreation.gov for information and to book your pitch.
Roadside Assistance
Cruise America/Canada provides a 24 hours hotline if you have any problems while you are on the road.
Returning your motorhome
Vehicle Drop off
You must return your vehicle on the last day by 9am otherwise a late charge of $25 per hour will apply (Early Bird customers can drop off until 3pm on their last day). There are no refunds for returning a vehicle early. Since you will need time to return the vehicle and get back to the airport, no morning or early afternoon flights should be booked for the last day of your motorhome rental.
Book this tour
0844 855 4488**
Prices call for more information, the latest prices and offers and to book your motorhome holiday.
