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At Hayes and Jarvis, we've made sure all you have to think about is where you want to go. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information, visit the ABTA website at www.abta.com. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply.
Being part of ABTA means we have proven we promise high professional standards and superior choice, quality and service at fair prices. While the financial protection scheme ATOL lets you look forward to your holiday without worrying – even if something as obscure as a volcanic ash cloud gets in the way.
Of course, we don’t leave it all to ABTA and ATOL – we’re there for you too. Our specialist team in the UK, Personal Concierges and Expert Guides are always on call. And, if something unexpected should cause your holiday to be cancelled, we’ll pull out all the stops to find you the very best alternative and make sure you’re never out of pocket.
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA Ltd, 30 Park Street, London SE1 9EQ, Registered in England No. 551311 London. www.abta.com | Verify membership
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our quotations and for your repatriation in the event of our insolvency.
For package holidays that do not include travel by air we provide this security by way of a bond held by ABTA. Other services such as hotel or flights on their own may not be protected and you should ask us what protection is available
We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our Air Travel Organiser's Licence, administered by the Civil Aviation Authority ('CAA'). When you buy an ATOL protected air package or flight from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. www.caa.co.uk | View ATOL licence
We are members of the FTO who work on behalf of their members to ensure the continued long term success of the air inclusive holiday. For package holidays which include a flight, bonds are now held by the CAA. They require a minimum of 10 per cent of the projected turnover. In order to obtain an Air Travel Organisers Licence (ATOL) a CAA bond must be provided. FTO members, for their activities which do not include a flight, such as accommodation, cruises, etc. provide a minimum 27 per cent bond administered by the FTO Trust Fund. All current FTO members are also members of ABTA, and the two organisations work closely together. www.fto.co.uk
Hayes & Jarvis is a trading name of Hayes & Jarvis (Travel) Limited, a member of the TUI AG group of companies. www.tuigroup.com